1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to the new DBSTalk community platform. We have recently migrated to a community platform called Xenfono and hope you will find this change to your liking. There are some differences, but for the most part, if you just post and read, that will all be the same. If you have questions, please post them in the Forum Support area. Thanks!

Cannot activate GenieGo on Microsoft Surface

Discussion in 'DIRECTV Connected Home' started by Alexandrepsf, Oct 25, 2013.

  1. Alexandrepsf

    Alexandrepsf Icon

    738
    0
    Oct 26, 2005
    Hi,

    Apologies if this has been talked about already. A search did not result in any answer. I am trying to install GenieGo on my Microsoft Surface Pro but without success. When I try to activate the software on my device. I get the error below:
    "No network connection detected. Please connect to your home network and try again."

    I am connected to my network (I am typing this thread from my Microsoft device), I am also on the same network as my laptop and GenieGo as GenieGo works perfectly on my laptop.

    When I look in System Info I see that connectivity Test 6 is failing.

    Any pointer on how to resolve this?

    Cheers,
    Alex
     
  2. dennisj00

    dennisj00 Hall Of Fame

    9,673
    189
    Sep 27, 2007
    Lake Norman, NC
    Welcome to the bleeding edge! Since the Surface that emulates a PC is so new, I'd venture that you're a first. I doubt there's a workaround until an update.
     
  3. harsh

    harsh Beware the Attack Basset

    21,192
    182
    Jun 14, 2003
    Salem, OR
    Is this a Surface or Surface Pro (this is a VERY important distinction)?

    The Surface does NOT emulate a desktop or laptop computer or even a conventional Windows tablet. It requires software written to Windows RT that, as I understand it, is uniquely available through the WindowsStore. I don't think there is a GenieGo app for WindowsRT.

    The Surface Pro, on the other hand, runs the computer version of Windows 8 and may be able to run the conventional Windows GenieGo application.
     
  4. Alexandrepsf

    Alexandrepsf Icon

    738
    0
    Oct 26, 2005
    Missed to mention. I have a Microsoft Surface Pro, that is why I was expecting the device to connect as easy as my laptop did.
     
  5. harsh

    harsh Beware the Attack Basset

    21,192
    182
    Jun 14, 2003
    Salem, OR
    I kinda figured you were using a Surface Pro (even though your OP clearly stated otherwise).

    The few problems I have read about were solved by downloading and installing a fresh copy of the software. The DIRECTV forums have a handful of posts about problems with the Surface Pro.
     
  6. Alexandrepsf

    Alexandrepsf Icon

    738
    0
    Oct 26, 2005
    Good point. I changed OP, but cannot edit the title unfortunately.

    I followed DirecTV forum's recommendation on uninstall and re-install the software with no luck. As users on this forum are usually more techy i was hoping that someone in DBS had an alternative recommendation.

    Do you know what the failing test 6 is about?

    Also, did anyone hear any success story with regards of Surface Pro and GenieGo?

    Cheers
     
  7. nuspieds

    nuspieds Legend

    228
    11
    Aug 9, 2008
    I have (had) a Surface Pro and was using GenieGO successfully for a very, very long time. This weekend I upgraded to the Surface Pro 2 and am also able to run the GenieGO client.

    Based on your original post, it seems you are doing an initial install and, for me, that worked fine, but for some shows it wasn't preparing. Recently, however, I ran into some issues where it would no longer play my content--even after uninstalling and re-installing. I even called DirecTV to report the issue after so many uninstalls and re-installs.

    Finally, I ended up trying my Uninstaller utility, Revo Uninstaller Pro, which to do a more thorough uninstall and that is what solved my problem. So I'm not sure if you already had GenieGO installed, but if so, you might want to try to uninstall using Revo or similar product to do a complete uninstall. But if this is a new install from scratch, sorry, I do not have any ideas because it installed and ran on my Surface Pro when I had it.
     

Share This Page