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Can't access 722k from iphone app

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by dmspen, Oct 17, 2011.

  1. dmspen

    dmspen Hall Of Fame DBSTalk Club

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    Dec 1, 2006
    Los Gatos,...
    OK, this has been driving me crazy.
    I have a 722k with a SLing adapter. When I use my DISH iphone app, it says my 722k is not connected. It gives me the page that says I need to go in and check the connection...blah, blah, blah.
    The connection on the DVR is solid at the machine. I can get VOD etc. I get all the appropriate OKs. COnnection status is good. From the app I can even select a show from the grid and it will set a manual timer to record, but I can't see into the DVR at all. I have yet to do a full reboot, but this has been happening since before the last software update which forced a reboot.
    So, why can't I see the 722k?
     
  2. Stewart Vernon

    Stewart Vernon Roving Reporter Staff Member Super Moderator DBSTalk Club

    21,572
    373
    Jan 7, 2005
    Kittrell, NC
    Same old problem we have been discussing for ages.

    Sometimes the Dish Web site (or app) doesn't see the unit.

    Sometimes you can wait a bit... other times you have to log out then log in again... other times you have to restart the app or your browser...

    Assuming your internet connection is reliable (and it sounds like you have checked this already)... then there's little rhyme or reason to when it doesn't work from the Dish end of things.
     
  3. dmspen

    dmspen Hall Of Fame DBSTalk Club

    1,636
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    Dec 1, 2006
    Los Gatos,...
    I think this goes beyond the reasons mentioned. I've logged out of the app, in fact, I even have a new phone and I still don't see the DVR.

    I'm going to try a reboot, I guess, and work from there. Maybe I'll have to call DISH...
     
  4. Ray C@DISH Network

    Ray C@DISH Network DISH Representative DISH Representative

    914
    1
    Dec 28, 2010
    Are you able to view content from your receiver while at your home - PC or mobile device? Have you tried pressing the Reconnect button below the receiver icon while on dishonline.com or pressing the Refresh button if the receiver shows to be connected? You can try these 2 steps. Please let me know if you are still having problems.

    Would you provide me your login information in a PM so I can test your account from our equipment here? Thanks.

     

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