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Can't connect to DOD

Discussion in 'DIRECTV Connected Home' started by willis134, Nov 3, 2007.

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  1. Nov 3, 2007 #1 of 19
    willis134

    willis134 AllStar

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    Jul 25, 2007
    Iowa
    I just hooked my HR20-700 to my router with a 100ft. ethernet cable. When i go to the connect now screen and it goes through the IP address and other stuff, everything says OK. It says Network "connected" but Internet "not connected(22)". I am on the internet through that same router right now. Any help would be greatly appreciated.
     
  2. Nov 3, 2007 #2 of 19
    Michael D'Angelo

    Michael D'Angelo Lifetime Achiever

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    Oct 20, 2006
    Try doing a menu restart receiver on the HR20. Then run the network setup again.
     
  3. Nov 3, 2007 #3 of 19
    willis134

    willis134 AllStar

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    Jul 25, 2007
    Iowa
    I will try that right now.
     
  4. Nov 3, 2007 #4 of 19
    willis134

    willis134 AllStar

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    Jul 25, 2007
    Iowa
    Did not work. I still get the same thing.
     
  5. Nov 3, 2007 #5 of 19
    willis134

    willis134 AllStar

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    Jul 25, 2007
    Iowa
    I have 2 HR20-700's. I just tried to hook that same cable to the other one with the same results. Is it possible that the receivers will only work with certain routers? I have a cable modem and I am using my old DSL modem/router. internet on my desk top works just fine through it. Could this be the problem?
     
  6. Nov 3, 2007 #6 of 19
    willis134

    willis134 AllStar

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    Jul 25, 2007
    Iowa
    hello? anybody? Maybe i should have titled this thread "bitchin' about HD channels" then i would get some response!
     
  7. Nov 3, 2007 #7 of 19
    2rivers

    2rivers Cool Member

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    Nov 3, 2007
    What IP address does the box have, and is that IP on your network?
     
  8. Nov 3, 2007 #8 of 19
    willis134

    willis134 AllStar

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    Jul 25, 2007
    Iowa
    this networking is all new to me. I know where to get ip address of the receiver , but how do i check to see if it is on the network.
     
  9. Nov 4, 2007 #9 of 19
    saxon2000

    saxon2000 Legend

    118
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    Oct 25, 2006
    Foe non-network engineers like me, I recommend this program. I am not affiliated with them in any way. I have used this for about a year and it has some neat features. You can try it for free.

    www.NETWORKMAGIC.com
     
  10. 2rivers

    2rivers Cool Member

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    Nov 3, 2007
    What is the IP of your computer or router? It's probably something like 192.168.x.x and your receiver needs to be on that network as well.

    For instance, if your computer's IP is 192.168.1.100 and your router might be 192.168.1.1 then your network is 192.168.1.0, or more easily understandable if you look at it being 192.168.1.x

    Now, your receiver needs an address on that network. 169.25.68.222 would not work, 192.168.2.3 would not either, while 192.168.1.120 would, you see?

    You can find your computer's IP address by doing this:
    Start -> Run -> type "cmd", no quotes -> then type "ipconfig" at the prompt, again no quotes. (you could also type "ipconfig /all" for more info, such as the gateway's address, which is probably your router.)

    Once you have this information about your network, you can set a static IP on the receiver in the settings.
     
  11. dervari

    dervari Icon

    777
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    Dec 1, 2005
    Try turning off everything else on your network and hit the CONNECT NOW option. I mean everything, webcams, music servers, wireless stuff, etc. I had the same problem and believe it has to do with UPnP implementation on the HR20.
     
  12. finaldiet

    finaldiet Hall Of Fame

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    Jun 13, 2006
    I had same problem with no internet connection. Get your ip addresses as mentioned before by going to run,cmd, enter, type ipconfig/all. Now go to advanced set-up in networkon your receiver. there you can put in correct settings. I did this and it worked great.
     
  13. F1 Fan

    F1 Fan Icon

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    Aug 28, 2007
    Can you give us your ip address of your receiver? We can go from there then.
     
  14. vlhgsd

    vlhgsd AllStar

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    Nov 9, 2007
    I have the same issue. network is dhcp 192.168.0.2 thru 254
    gateway, dns for router are 192.168.0.1 mask 255.255.255.0 tried assigning 192.168.0.20 to receiver. Everything works but connect to internet. Even tried dns of my isp, nope.

    I did find where it was mentioned to clear out the ip settings on the receiver and have them blank to have dhcp pull an address, but can't figure out how to delete the numbers there.
     
  15. LarryS

    LarryS Legend

    134
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    Apr 22, 2002
    I believe that if you reset the IP address settings on the receiver to the defaults it will go back to first doing an DHCP poll and if not found reverting to the IP address with 169 in it that indicates you didn't have a connection. I also found that the connection didn't seem to work until after I reset the receiver
     
  16. Robert Simandl

    Robert Simandl AllStar

    87
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    Jan 31, 2004
    By resetting the receiver, do you mean using the red button, or yanking the power to force a cold reboot?

    I have "On Demand" in my menu but the receiver still does absolutely nothing when I select it (receiver tells me internet connection is fine).
     
  17. gcisko

    gcisko I am Iron Man!

    1,672
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    Sep 27, 2006
    That is because you need to use your routers IP address for the DNS & Gateway entries in the HR20 network setup screen.
     
  18. gcisko

    gcisko I am Iron Man!

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    Sep 27, 2006
    Try assiging a static IP instead of DHCP.
     
  19. tedge

    tedge New Member

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    May 28, 2007
    I signed up for on demand today. Direct TV tech support was of little help unfortunately. I have an HR 20-700 series receiver. When I attempt to connect to the network (CAT 5) i receive a message that I am not connected to the internet. Any suggestions for those who had a similar problem would be greatly appreciated. Thanks.
     
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