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Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by kevinturcotte, Mar 29, 2012.
And I thought I was grumpy! :lol:
Not at all, I hate to see Ellen's office being used when not necessary. It should only be used for real problems, someone tight on money isnt a reason to contact Ellen's office.
I agree 100% in theory, but actually it isn't "Ellen's Office" it's just an "advanced customer service team" of, I'm sure, MANY people. That's what they get paid to do. It's not like you have "Ellen" and a secretary fielding all the calls and "Ellen" collapsing from all the extra work. :lol:
He called them because he wasn't able to make the purchase AT ALL (billed or paid up front wasn't his main problem at that moment, just that they wouldn't sell it to him at all). He never got to the "bill me" issue but only to the "sell me" part.
A larger dish would probably help a lot. Another thing D* could offer to demanding users like us.
At least half the programs I record are network and I record OTA so they don't get interrupted during most storms.
How is that? Maybe I'm just not up to speed on their current programming offerings but aren't locals in all packages?
If so, since we are paying for them anyway, why do they care if it's sat or OTA?
Maybe something to do with leverage in negotiating with local stations? Or they just want to totally eliminate OTA hardware???
Either way, it's reducing program availability for many of us. Losing an hour of prime-time could be several hours of recorded programming lost. If I lose 20% of the programming I pay for in a week then I should get a refund of 20% of my service charges for that week.
The same goes for DVRs that die. If they absolutely refuse to provide a solution (movable external storage), why do I have to pay for lost programming? Likewise, if they refuse to provide a solution to HDD failure (RAID1) why do I have to pay for lost programming?
If they remain on this path then I will eventually move to internet TV service (when it gets to 1080i/p and preloading of programs) [where my hardware can go up in smoke and I can still get all previous programs with new hardware].
I was under the impression he never even tried to order it through his directv online acct. The AM21/21N is quite a niche product outside of many of us here that many CSR's dont even know what it is. Its best to order it thru 3rd party or order it yourself through your online acct., provided you have an active qualifying receiver.(H/HR21 or higher) It really only takes 5 minutes to order.
While it may not apply to the OP, many of us have received our AM21/21N for no charge when contacting CSRs by phone. That is a significant benefit over the ease of online ordering.
Got my new HR34 with my new install. Didn't even try to order from D*. I'm in Denver so I get locals from D* too.
Ordered the AM21N straight from Amazon - http://goo.gl/K3F41
$45 delivered. Works perfectly, although if I am able to scan (rather than input the zip code for D* provided channel numbers in the guide), I haven't found it.
The OTA picture for me is just slightly better/sharper than the D* delivered ones. You really have to look.
As was posted earlier there is no separate menu option to scan. The scanning takes place when you go through the antenna setup.
I would think there would have been a lot of people this past weekend wanting OTA reception for the missing Tribune channels.
No, I don't think I'll need any of that. The SWiM dish already supports 8 tuners. The HR34 will use 5, HR21-100 will use 2, the H21-100 upstairs will use 1. Looks like 8 to me.
The HR20-100 is on a different dish, non-SWiM, non-DECA, but connected to my network via wireless N. So it works for MRV.
Not really. The most one could expect in terms of increased gain for a 1 meter dish is on the order of 6 to 8 dB. That would give a couple minutes more of viewing time, but is nothing compared to the 30 to 40 dB of attenuation we get here with thunderstorms.
We record a LOT of network TV, as you do, and that's why OTA is important, especially in the summer.
You should have been around here 4 years ago, when the debate began about dropping OTA from the boxes. It was very close to happening. Then they came up with the AM21 and made a whole bunch of us very, very happy. So from an historical perspective, we are fortunate OTA is there at all from D*. They are a satellite company and have no obligation (and very little interest, I might add) to address our OTA interests.
They don't make squat on the AM21. They had to engineer and develop it. They don't charge enough, nor is there anywhere near sufficient demand for them ever to recover their investment. They almost didn't do the AM21 at all. That's why I say we are lucky.
Gotcha. That wasn't clear from your sig.
Wondering why they even bothered with the updated AM21N then?
Ran out of stock from the original AM21 orders.
DIRECTV stocks the AM21 for people in markets they don't provide local channels for. There was never a plan to not support OTA in some capacity for these markets.
So why not manufacture more AM21s? Why pay for the upgrade?
What upgrade was that?
I thought the AM21N was an upgrade?
Not really. Probably a lower manufacturing cost than the original AM21, so more profit for DirecTV.
By the way, Solid Signal has them on sale for the same price as DirecTV .... $50.
I thought it was a newer generation tuner or something?
Only difference I can tell is the AM21 is gloss black and the AM21N is matte black.