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Can't Update Software On H24-700

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by pjschwartz, Dec 27, 2012.

  1. pjschwartz

    pjschwartz AllStar

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    . . after pulling the power cord for a few hours, I attempted to force the reload without success.

    Speaking of a swap, would they handle by mail (UPS) or will a tech need to come out?
     
  2. RunnerFL

    RunnerFL Well-Known Member

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    I had seen posts a while back where they were doing swaps for bad HDMI ports now.
     
  3. RunnerFL

    RunnerFL Well-Known Member

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    They'll send the replacement via FedEx. If they refuse to replace it then contact Ellen's office, ellen.filipiak@directv.com.
     
  4. WestDC

    WestDC Well-Known Member

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    I would suggest you call and go thru the repair Questions and then perhaps they will suggest a service vist and then you will get a Swap out of the same type of receiver H24 for a H24 and they will look and rework your system over as well.
     
  5. pjschwartz

    pjschwartz AllStar

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    . . . the last thing I want is a tech "reworking" my system :(
     
  6. samrs

    samrs MANC

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    It's the last thing we want to do too...

    I have only seen one HD receiver that wouldn't do a software download, that was an HR34 that got stuck at 96 percent every time. Replaced.

    On SD systems if the IRDs can't do downloads (status bar stays at 0 receiver times out) the LNB is bad. Signal readings across the board will be excellent.

    You could try moving the receiver to a different location.

    I'd recommend having a Tech out try replacing the LNB and if that doesn't work the IRD.
     
  7. dpeters11

    dpeters11 Hall Of Fame

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    I wouldn't think the LNB would be the issue, all the other boxes update fine.
     
  8. pjschwartz

    pjschwartz AllStar

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    Just called DirecTV . . they are sending a tech out next Saturday . . hopefully this will be "positive" experience . . .
     
  9. WestDC

    WestDC Well-Known Member

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    Well, If nothing else you will get a H24 for a H24 :) Let us know how it goes.
     
  10. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Try entering the 02468 when the front panel lights come on whether or not the blue screen is up. Press the buttons one after the next but don't so fast that the IR signals may not be received.

    Of course if the latest version isn't in the stream it won't work. Given enough time it'll update itself so unless you're having some problems I wouldn't worry about too much.

    Mike
     
  11. RunnerFL

    RunnerFL Well-Known Member

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    He's tried the 02468 deal, didn't work. It's also been over a week and no update. Something ain't right.
     
  12. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Yes, I know that. I did actually read the post. :)
    However, waiting for the first blue screen usually doesn't work for me. I figured that since entering the code when the front panel lights come on works best for me I'd see if his problem is timing.

    Mike
     
  13. pjschwartz

    pjschwartz AllStar

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    I can get to the Software Download screen all day long . . the issue is that once it gets to that screen, %completion remains at 0% for 15 minutes without advancing, and then the restart continues until completion.

    For sh!ts and giggles, I did try the suggestion to enter the code right after the panel lights come on . . that seems to be premature and won't get me to the Software Download screen . . I have to wait until the blue screen shows on the TV.

    Hopefully the tech will do a swap and not be tempted to fix everything else that it not broken . . .

    In over fifteen years of having DirecTV, I only had techs come out to the house twice. Both times where to install "free" receivers. Neither experience was positive. I have purposely incurred the extra expense of upgrading (dishes, LNBs, SWMs, receivers) by doing the work myself to avoid having a tech come out. I am sure there are good ones out there, but my limited experience has been bad . . .

    I'll keep everyone posted on the result of the visit next Thursday . . .
     
  14. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Assuming your connections and the sat signal levels are OK when checking them on that unit...it sounds like it needs to be replaced.
     
  15. dpeters11

    dpeters11 Hall Of Fame

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    Not necessarily.
     
  16. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Have you run the system test to see if there is anything reported from the STB?
     
  17. pjschwartz

    pjschwartz AllStar

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    Yes. I have gone into Diagnostic Mode (Hit Select after RBR) and ran through all the tests. All passed. I also did the Coax test and that passed. All diagnostics were run twice.
     
  18. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    One "last thing" I'd try is running the diagnostic tests.
    Reboot and at the "receiver running self test" screen press select to enter into the menu.
    Run the guided test.
    It may show the defect, or not.

    Guess I was slow to post. :lol:

    Sounds like the box is Tango Uniform and needs swapping.
     
  19. WestDC

    WestDC Well-Known Member

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    100% Better Chance than by having it Shipped
     
  20. pjschwartz

    pjschwartz AllStar

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    I have a requirement for 3D and a RF remote . . . so there will be a problem if I don't get a H24 as a replacement. . .
     

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