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Can't Update Software On H24-700

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by pjschwartz, Dec 27, 2012.

  1. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    Why not an H25?
     
  2. dpeters11

    dpeters11 Hall Of Fame

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    I thought the H21 up were 3D and RF compatible?
     
  3. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Any of the current H2x receivers will do 3D and RF.

    Mike
     
  4. dpeters11

    dpeters11 Hall Of Fame

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    Of course a DECA would be needed if it isn't a 24.
     
  5. pjschwartz

    pjschwartz AllStar

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    The HR25 does not have RF remote capabilities . . . good point on the Hxx series and 3D. I'll just need to plan on pitching a fit if I'm not offered a H24 as a replacement (especially in light of shelling out $100 less than 3 weeks ago to esure I got a H24). :)
     
  6. dpeters11

    dpeters11 Hall Of Fame

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    It's not built into the 25, but is rf compatible, just needs the dongle.
     
  7. pjschwartz

    pjschwartz AllStar

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    Folks,

    I had my DirecTV service call this morning . . .

    First, I wanted to say this was probably the MOST POSITIVE visit that I have ever had by a service tech from any company. He was very knowledgeable and did a complete and thorough check up of my system. Following the conclusion of the visit, he also provided me with his cellphone number (a new policy of the DirecTV service vendor in this area) with the understanding that if I experience any technical problems in the next 3 months, I should contact him directly.

    The tech's immediate diagnosis was that my H24 was defective. He provided me with the option of either replacing it with a H24 or H25 (they don't have older, outdated models on the truck). I told him I wanted to to stick with a H24. When he connected the replacement H24, it strangely also would not take a forced download of the software (even with multiple attempts).

    The tech then went back to his truck and grabbed a H25. Within seconds, it took the software download. The tech's conclusion is that DirecTV may be having a software download feed issue with the H24.

    I am now glad that DirecTV sent a tech instead of just sending me a replacement H24. It looks like the H24s "may" currently be having an issue that would not have been resolved with getting a like model for replacement . . . or I would have gotten an older, outdated receiver.

    At least for now, I am very happy with the H25, and in hindsight, it should have been the model I ordered. It is noticeably faster than the H24.

    I mentioned to the tech that the reason I went with the H24 was that it had RF remote control capabilities. He went back out to his truck and grabbed me an RF dongle, as well as an RF remote (which I was planning to purchase in the future). Both were given to me free of charge.

    So far, this has been a happy ending to my issue ! ! ! !

    If there are any daring forum members with an H24, I'd be very interested in the results of what your experience is if you attempt to force a download.
     
  8. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    PJ--

    Great outcome! You'll love the '25- or maybe you already do..

    Good luck!
     
  9. RunnerFL

    RunnerFL Well-Known Member

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    Awesome! Glad it all worked out for you.
     
  10. dpeters11

    dpeters11 Hall Of Fame

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    Other H24s are definitely getting software when it's in the stream, so it's not all boxes of that type. But something was definitely wrong with yours.
     
  11. samrs

    samrs MANC

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    I am glad everything worked out.

    The feed issue is with your LNB though. If the Tech had changed it your H24 would have downloaded.

    I also carry RF Remotes, RF Dongles, and wall mount kits on my truck.

    I don't always have the latest equipment though, it's whatever is available at the warehouse.
     
  12. P Smith

    P Smith Mr. FixAnything

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    Doesn't look that way - other STB did download FW and updated from same feed.
     
  13. samrs

    samrs MANC

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    H25's and H24's update from the same feed cuz?

    Looking at Doug's website that isn't completely true.
     
  14. P Smith

    P Smith Mr. FixAnything

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    then post SS matrix off 101.0W
     
  15. samrs

    samrs MANC

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    That has nothing to do with the feed cuz. You sound like a CSR. :lol:

    I thought you were some French Engineer.
     
  16. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    I can assure you that P Smith is not a CSR
     
  17. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    !rolling
     
  18. samrs

    samrs MANC

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    You don't deny he's French.
     
  19. P Smith

    P Smith Mr. FixAnything

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    I thought it's obvious: you did mention different STB are getting FW from different tpn [eg feeds], that's where screenshot with signal level of all tpn would benefit in chasing the issue.

    [What you mean "French Engineer" ? Is it good or bad in your vocabulary ? For me difference in knowledge and experience is the key, regardless if you're French, Indian or Filipino engineer.]
     
  20. samrs

    samrs MANC

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    It's been my experience that signal strength is not an issue. You can have 96 plus on that particular transponder and there is just something missing. The data wont download. I have no idea what that missing something is, but I know what works. A new LNB.

    I would have said foreign instead of French but I would have had to look it up, and it was past my bedtime. Foreign, someone not from North Carolina, i.e. Alabama.
     

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