OK, so, for the last few months I have worked for Directv answering phones as, I guess, technical support. I wanted to give some information as to what I dealt with so that others may have some understanding when dealing with customer service at Directv. I am making no apologies for CCR's who may be rude or unhelpful, I just want everyone here to know what it is like on the other side of the phone. I have left that job, because, quite simply, I could not take the abuse any more. Every CCR you speak with is not stupid. They may just be working this particular job because they cannot find another job. I have a BS in computer information systems (graduated with a 4.0 in all classes). I have been using Directv since I installed my own system in 1997. I am not stupid. If you talk to me like I am stupid, my ability/willingness to help just disappeared. I am sorry you are frustrated and you are having problems; and I really want to help you. Seriously, I do. But I am a person. If the first thing you say to me is that Comcast can be out here later today, then call them. This fact does not change what I can do for you. Just call and ask to cancel your account. CCR's can only do what they can do. I know that you will be upset when I cannot give you exactly what you want. I have rules to follow; screaming at me, calling me names, or threatening me because a tech cannot come out today does not change that. I wish things were different. If you don't like a policy that Directv has, ask for a Supervisor. I have the same frustration with the policy as you in many cases. But the CCR cannot change policies. I have had customers who have told me that they should have a service call immediately because they had to move the switch on the remote to turn their TV on and off. I am sorry you are having this problem, but sending a tech out will not fix this. I know your neighbor does not have to move the switch, and I am sorry this is such a problem, but cussing me out does not change the limitations of the remote. When you call, please use the automated system so that your call is routed to the correct department. I have answered many calls with billing questions while in Tech Support. I would like to help you and I will do my best without transferring you, but for good service in this department, let the system know what you need. You will get better service as a result. After this experience, when I call, my attitude will be different. It is hard to be nice on the next call when the last person you talked to told you that you were an idiot because they troubleshot their own system and would not work with you to fix the problem. A majority of the issues that I troubleshot were traced back to a TV on the wrong input or incorrect resolution settings on the TV. Remember this, the last person I talked to had a message on their screen that said "no signal"(not searching for sat, but rather a message from the TV) and was so important they could not press the input button on their TV. They cussed me out because a technician could not come out right now to press it for them, and they want a credit on their bill for the whole month of service, even though the other 5 TV's on their account work fine. Not to mention hearing that I "don't know who I am talking to" and that I needed to answer the always pleasant "without TV, what am I supposed to do now?" question daily. I tried to be as nice as I could, and if you are just as nice, according to my personal stats, I will be able to resolve your issue over the phone 85% of the time with your help! I really did want to help, but the rules that Directv set and the unrealistic expectations of those that called really made me hate the job. So, please, treat the people you talk to with respect. The CCR's can do a lot for you when you treat them with respect.