I have been with DirecTV for 14 years, and am now thinking of switching to FIOS/TIVO. The reasons are well known to everyone in this forum: 1) The new software performs so poorly that the entire experience is completely frustrating. Delays between pushing remote control buttons and the actions resulting from those presses can be 2->3->5 seconds. 2) 30-second skip no longer works reliably (through digital ad insertion) 3) The Guide no longer works reliably. I have large blank spots in the guide beyond 24 hours. Rebooting presents me with a different guide filled with holes. 4) Recording series no longer works reliably. I have to constantly monitor my "To Do List" each night before prime time to ensure that my scheduled recordings are correct. I have no idea why these problems were created by DIRECTV, when they had perfectly good software six months ago, and quite frankly I'm past caring. They've had six months to fix it and they haven't. But I have a lot of shows recorded that I still need to watch, so my final decision to switch will be put off until June. I realize than many of you think I should upgrade from my current HR21Pro to the latest HR34 for $400 + $50 installation (at least). I realize that many of you have gotten a friendly CSR to give you a discount. You must realize that this *never* happens to me--no one *ever* gives me a discount on anything, no matter what I say. So this upgrade route is $450 staring me in my face, and no guarantee that the software will work any better on the HR34. Switching to FIOS/TIVO will also cost $400 for the new TIVO Premier Elite, plus another $80 for a second TIVO Premiere for the bedroom. The Premiere Elite has similar specs to the HR34, but with 4 tuners instead of 5. It can play programs across my gigabit wired ethernet network without a lot of crazy and expensive Connection Kit contraptions. [I realize many DIRECTV customers do not have wired gigabit ethernet, by why punish those of us who do?]. The FIOS/TIVO service is also slightly cheaper per month (when bundled with my existing internet/phone service) than is DIRECTV. The TIVO software is impeccably written, and performs brilliantly. So, since I know people at DIRECTV read this board, I want to publicly issue them a CHALLENGE, if they want to keep me as a customer: By June: 1) ACKNOWLEDGE THAT YOU HAVE A PROBLEM WITH YOUR SOFTWARE 2) ANNOUNCE A PLAN TO FIX IT, INCLUDING A TIMETABLE They don't even have to fix the problem by June, just acknowledge the problem and present a plan to fix it. That action alone will restore much of the goodwill that has been lost over the last six months. After all, admitting one has a problem is the first step towards recovery. I want to stay with DIRECTV, I really do. I like DIRECTV, and I have a lot invested in DIRECTV equipment. But I can't stay unless the problems are fixed. I don't want credits, discounts, promotions, or any premium channel free for 3 months. I JUST WANT THE SOFTWARE TO WORK. Does anyone really believe I am out of line with this challenge? --Ed.