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Challenge to DIRECTV

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by edpowell, Apr 19, 2012.

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  1. Apr 20, 2012 #21 of 161
    RACJ2

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    Rich, do you really think everyone reads all the posts? Besides that, it would be like me saying, anyone that posts the words "DVR is Slow" is referring to the guide and menu taking 5 seconds+ to pop up, hitting record in guide and taking 5 seconds+ for orange circle to appear and keying in command on remote takes 5 seconds+ for the DVR to respond. If you don't mean that, please don't use the words "My DVR is slow". How many people are going to see that one post, in one of 10 threads about slow DVR's and then actually care what I ask them to do?

    What they probably do is see the title of the thread, have an issue that sounds similar and they post about their slow DVR. And someone like me that does read all the posts, already knows what issues they are probably referring too.
     
  2. Apr 20, 2012 #22 of 161
    Rich

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    Yup, I'd be worried about that too. Lucky now, but...

    Rich
     
  3. Apr 20, 2012 #23 of 161
    Rich

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    Just thought it was something that needed to be said. I've done a lot of troubleshooting in my life, with electrical equipment and with administration problems and I have a problem when someone is deeply concerned about an issue, but doesn't frame the details of the issue in a way that leads to a solution.

    I know everyone isn't gonna read every post in every thread, but if some people do and write their complaints in such a way that they can be acted upon, perhaps other people will pick up on that.

    Rich
     
  4. Apr 20, 2012 #24 of 161
    cover

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    With respect VOS (sincerely), don't you think it's unreasonable to expect users to leave a STB on the channel they expect to watch in the morning.

    This hasn't been an issue for the past couple of weeks, but there was a time in recent memory (and on this NR) when one of my HR24-500's would often be unresponsive for up to 4 minutes after powering on and then work normally after that. During that time, it wasn't just a matter of not being able to change channels - audio and video would freeze too. It hasn't done that in the past couple of weeks, but I'm at a loss to explain what has changed.

    I suspect there are two issues at play with the general slowness that people are seeing. First, DTV produced underpowered hardware (CPU, memory, or both) - probably in order to cut costs. Second, they hurriedly added in many features that are, in my opinion, of dubious value without optimizing the software code to be as efficient as possible.

    I can understand DTV's business reasons, but pretending that the HR24 and the HR21,22,23 boxes are equivalents seems ridiculous at this point. I bet a lot of customers would willingly pay more for an HR24 if DTV could guarantee that's what they'd actually receive.
     
  5. Apr 20, 2012 #25 of 161
    veryoldschool

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    This was only how I use mine. I do this so if I wake up late, I can skip back in the buffer and catch anything I missed [on the morning news].

    This wasn't to be some work-a-round, but might also be why I don't have remote problems because I'm not trying to change channels when I first turn on the receiver.
     
  6. Apr 20, 2012 #26 of 161
    cover

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    Ah, I see. Thanks for clarifying that.
     
  7. Apr 20, 2012 #27 of 161
    veryoldschool

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    I also have problems with IR so I use RF because my Sony emits a lot of IR. This sort of settles down to some degree after it's been on a while, but I don't have to deal with it using RF.
     
  8. Apr 20, 2012 #28 of 161
    Mike Greer

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    Well.... If DirecTV ever fixes these troubles the threads will have to complain about something else!

    I doubt we'll ever find out - DirecTV seems to be happy with current level of performance so the whining and complaining threads about 'slow' DVRs will continue....
     
  9. Apr 20, 2012 #29 of 161
    sigma1914

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    As I suggested elsewhere, we need a "DIRECTV Slow Receiver Complaints (Official Q2-12 Thread)." That way it gives the repeat complainers a central area to curl their fingers in anger as they type the same rhetoric repeatedly.
     
  10. Apr 20, 2012 #30 of 161
    sigma1914

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    Yeah you're right... they don't care, that's why they never work on the software or have peo...oh wait a minute. :rolleyes:
     
  11. Apr 20, 2012 #31 of 161
    Mike Greer

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    I'd go for that. Just have a sticky thread. Don't see that happening as it is not the kind of press that DirecTV really wants!
     
  12. Apr 20, 2012 #32 of 161
    Mike Greer

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    I'm not suggesting they don't work on the software - obviously they do add all kinds of 'features'... Some valuable but many dorky little bits that, as suggested by others, are likely for marketing. I said "DirecTV seems to be happy with current level of performance" meaning they are fine with the sluggishness. I say that because these troubles have been around from the beginning. Some releases better than others but the 'sluggishness' seems ever present.
     
  13. Apr 20, 2012 #33 of 161
    lucky13

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    If DirecTV would make the recording security account-specific rather than device-specific, so we could continue to access our recordings on an external drive when a receiver is replaced, I'd pay to upgrade five of my DVRs.
     
  14. Apr 20, 2012 #34 of 161
    jkal25

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    I actually agree Rich - That's why I haven't called them. What use is telling them I have something that's sometimes slow that I can't recreate. That's why I asked here if anyone else has called and what response they've gotten. I also wouldn't consider myself deeply concerned at this point. If I was deeply concerned I'd have changed providers at this point. I'm at the, going fishing and see what other people have to say, level of concern. At this point, I'm not asking people here for a solution (although if anyone has one :) ) just more curious what other people see.


    Thanks for the suggestion to help make some of this better. The receiver it hits me the hardest with is the bedroom, and I don't want to have the big blue glow on the HR20-700 when I sleep. I'm all for a work-around

    I've tried to keep track of time of day, temperature in the rooms, and even the "top of the hour" and "when I turn it on" isn't 100% consistent. About 15 minutes after typing this last night, my HR24 that had been on for hours exhibited the same symptoms of pressing 2-5 on the remote, and a delay before anything happens, register the 2, change to channel 2, a second or two later, the 5 comes up, then it changes to channel five. About a minute of this, then it seems to clear up and I can get to channel 25, but I don't think the expectation of changing channels is too much.

    I do have a large drive (1TB WD AV drive) connected to the HR20, but it's only 25% full, and the HR24 it happens on to has the stock drive about 80% full.

    So my post was more intended to look for anyone saying similar things to see if it was possibly something isolated to my install, and curious what action those people decided to take, calling service, swapping to FIOS, dealing with it, whatever... The posting wasn't intended for someone to tell me "push this, do this, and problem solved". Ah, if it were that easy, these threads would be shorter for sure...

    Thanks for the thoughts and suggestions.
     
  15. Apr 20, 2012 #35 of 161
    sigma1914

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    Those "features" are far from the only thing added and worked on. If sluggishness has been around from the beginning, then why is everyone blaming the HDGUI & other "features?" You (not you Mr. Greer) can't have it both ways. If it's always been around, why complain so much now? Shouldn't you just accept it and move on?
     
  16. Apr 20, 2012 #36 of 161
    Jerry_K

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    Rich,

    In defense of many folks, how many have the training required to specifically define a "problem". Sure, I have had training in Kepner Tregoe processes, so can write a very specific set of what it is and what it is not. Of course, that would require a very detailed knowledge of the software and how it executes on commands.

    So for the poor soul who may be the worlds best chef, or the worlds best plumber, or whatever, they cannot describe the symptom in much more specific terms than it takes a long time to respond to a channel change command.

    The fact is it does take a long time to respond. Why and what to do to fix it is up to the folks in Rupert run software development over there in the country we were wise enough to throw out of here many years ago.

    For example, in dumb search, when I enter a new character it takes many seconds for the list of potential matches to update. And when it does the list is not really very smart. With the DirecTiVo the list on the right updated as fast as I could enter characters and the list was a lot more likely to contain what I was looking for. I am pretty savvy and have no idea why it does not work quickly or why it does not list things in a logical order. I had to enter all the way through American the space and even G to get American Guns to display. Holy cripes. A bunch of American came up with just Amer, but not anything like American Guns. DUMB DUMB DUMB
     
  17. Apr 20, 2012 #37 of 161
    BattleScott

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    I'd go for that too as long as the fanboys agree to stay out of it. Since you guys can't stay away from the ones that are started now, I don't imagine that would be the case though.

    Most of the complaint threads have contained a good bit of detailed problem descriptions along with some justifiable venting. It is the posts from the DirecDefense League that are mostly inane rhetoric.
     
  18. Apr 20, 2012 #38 of 161
    sigma1914

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    Below is from the "DirecTV denies..." thread. I said, "The software is jacked up, it's being worked on, and there's not much anyone can do." What's so hard to accept about this? But, I'm just a "fanboy" I guess.
     
  19. Apr 20, 2012 #39 of 161
    Rich

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    There was a time when we had to leave the HRs on all night to ensure they would play the next day. My 24s come on quite quickly, but if I leave my 20-700s untouched (just used as a server) for a few days it does take a bit of time for them to "wake up".

    I didn't experience any of those problem on my 500s, but they do seem to be working with the HD GUI much better than they were a couple weeks ago. Don't understand why that would be, not a Geek (wish I was, I can hardly understand what's being said at times), but it seems as if the 500s seemed to decide to accept the GUI. It's been very noticeable the last couple days.

    We've had many good arguments posted about the HRs contradicting what you think about the CPUs and the memory. Seemed good to me, but your argument seems good too. We do know the whole 21 series (21s,22s and the 23) was cheaper than the 20-700s to make.

    "Dubious value"? Pandora, YouTube and the many new apps and things that I never use or have better platforms for viewing or listening? How about unnecessary?

    "Functionally Equivalent" is the correct phrase used by D* and it's...well, you know. Of course they're not equivalent, any more than a .22 rifle is equivalent to a Barrett sniper rifle. Altho they both have triggers and sights and a stock and fire bullets, they'll never be "functionally equivalent".

    That, I don't know about.

    Rich
     
  20. Apr 20, 2012 #40 of 161
    Rich

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    My work-around is not watching live TV. I never surf, gave that up when I first got my UTV DVRs. Sat TV just doesn't seem conducive to surfing. (An aside to Doug Brott, I really never surf....:lol:)

    Rich
     
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