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checking switch message

Discussion in 'Hopper System Support Forum' started by milwaukee111, May 18, 2012.

  1. P Smith

    P Smith Mr. FixAnything

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    Same question to bigdog9586 - Any chance to get a signal from 77W to see if it's a reason ?
     
  2. bigdog9586

    bigdog9586 Legend

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    Jan 17, 2008
    If you mean going to point dish and clicking on 77, than signal drops to zero.
     
  3. P Smith

    P Smith Mr. FixAnything

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    I mean really set the dish to receive signals from 77W (perhaps add third LNBF, properly aim, etc).
     
  4. patmurphey

    patmurphey Godfather

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    It's a known problem with EA customers that don't have 77, either because they were set up that way with 1000.2, or like me because of LOS. If someone doesn't have 77, why bother trying to get a signal? (System info will give them an answer, if they don't already know.) For my location and many others 77 is not needed for any programming.
     
  5. P Smith

    P Smith Mr. FixAnything

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    You missed my point: to troubleshoot the OP's issue. Check if it's the reason for annoying requests.
     
  6. patmurphey

    patmurphey Godfather

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    No. Just saying that if the OP doesn't have 77 on EA, it's a known issue. It seems silly to expect a customer to add/change/aim dishes/LNBs/wiring to see if there is another issue.
     
  7. P Smith

    P Smith Mr. FixAnything

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    Silly is not doing anything and complain, IMO ...

    If you don't want to move your ... make your hands dirty, do not hesitate to skip the thread. And don't bring annoying advocacy while other posters didn't express their permission for that.
     
  8. patmurphey

    patmurphey Godfather

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    What advocacy? If the OP doesn't have the equipment or LOS for 77 and Dish has said the absence of 77 on EA causes the check switch problem and that they are working on a fix, How is pointing that out "annoying", and as a customer of Dish, the man certainly should not have to mess with the equipment, especially if it means acquiring parts or re-aiming dishes to a satellite that is not part of his service.

    "Silly" was never aimed at you - it's the premise that a customer would have to do the extra trouble shooting - Dish tech support should if the problem hadn't already been identified.

    I missed the "permission" to post rule in this forum. :D
     
  9. P Smith

    P Smith Mr. FixAnything

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    Then lets take a break and will wait for OP response.
     
  10. milwaukee111

    milwaukee111 Cool Member

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    Apr 19, 2012
    Over the past month, I had two techs from dish come over to fix the check switch issue.
    First guy said it was a heat/fan issue and put both the receivers outside the rack.
    Needless to say, it did not solve the problem.
    I had even put laptop coolers underneath the hoppers. Made no difference.

    Yesterday, another dish tech came over. He checked only a few transponders/signals.
    He said that everything was in order and that the checkswitch error was a known issue of all of HIS hopper installations and there was nothing he could do about it.

    Matt@dish here on this forum was the one who arranged both the visits. Now matt says that he is going to escalate my issue.

    To this day, I don't know whether this problem can be fixed by re-aligning the dish or whether it is a software issue.
     
  11. P Smith

    P Smith Mr. FixAnything

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    milwaukee111, did you find and use any info from the thread ? If you'll relay to these techs ..
     
  12. bigdog9586

    bigdog9586 Legend

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    Jan 17, 2008
    I too get the same message. What I think is funny is I can turn on a Joey first which runs through the hopper so to speak and no message. But go and turn on the hopper and the Joey quits till the hopper is done switch testing.
     
  13. broeddog

    broeddog AllStar

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    I had the same issue on my two Hopper install for the first week it was installed but it was just on one Hopper in the bedroom. During that week every piece of equipment was replaced at least one time and the problem continued. I finally called Dish and was able to talk with one of the engineers and he helped me to trouble shoot my issue. He asked if all the cable was new RG-6 and I told him no that the cable from the duo node to the bedroom was a six month old piece of RG-6, which had been installed six months earlier by Directv. He asked me to have the installer pull a new cable through a window and test it to see if that resolved the issue. The following morning when the installer showed up I told him the engineer suggested pulling a cable through the window which he did. He then followed the setup process by going to the factory setting and set the receiver to factory default and within five minutes the receiver cleared the switch test, reauthorized and has run flawlessly for the last three months.
     
  14. pecochran

    pecochran New Member

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    May 8, 2012
    Hey there,

    I had a similar issue. I had techs out 2 or three times. They replaced the hopper, node, and cables and no fix.

    Eventually, I isolated the issue to an apparent problem with the HDMI link between my TV (an Olevia), and the Hopper. I used the HDMI with the hopper to a different TV and no problem. So, while it's not an ideal solution (no need to go into the relative strength of HDMI vs Component; I'm aware of the feelings on this), I connected the Hopper to the Olevia via Component cables and haven't had a problem since.

    Just my 2 cents.
     
  15. MaryB@DishNetwork

    MaryB@DishNetwork DISH Representative DISH Representative

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    Jan 18, 2011
    Hi, I have had numerous reports of the Hopper forcing a check switch test when it is turned on. This is a result of the hopper not showing the full orbital arc. The accounts that I have researched are all missing the 77 satellite. There is a fix being worked on and will be in a future Software upgrade. I do apologize for all the frustration this issue has cause everyone and we are trying to get the issue resolved.
     
  16. P Smith

    P Smith Mr. FixAnything

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    Are you sure you post in right thread ? Check switch message have nothing to do with HDMI output.
     
  17. pecochran

    pecochran New Member

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    May 8, 2012
    Yep. When I had my tv hooked up via hdmi, the hopper would get stuck in a reboot, and every time I turned it on in the morning, it would run a check switch. Sounds like a similar issue that's being described. When I switched to component, I no longer got the check switch every morning.
     
  18. P Smith

    P Smith Mr. FixAnything

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    That's very strange ! It's like telling about a tail movement while the horse is not eat well. :)
     

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