First, let me comment on Circuit City 1-800 number folks. Hard to understand, they lie but Circuit City saves money. Nice touch. I made an on line purchase (Tivo HD) with C.C. I was not happy with my purchase and I wanted to return it. I was told to take it to the store for a refund by the 1-800 help. I went to the store and guess what they told me, I could not return it to the store. At the Burlington store they were very nice folks who tried to help and could not. They called the online folks who told them my purchase could only be returned by UPS ( not what they told me when I called) they also told the store they would send me a return kit, to send it back at no expense to me. When I got home I had a new email from Circuit City telling me that I had to send my order back at my expense or I could return it to the store. Here we go again, I call the 1-800 number and they assured me that YOU can return it to the store and that they would call the Burlington store to show me, after the 1-800 help came back he apologized and said he was wrong and yes I had to pay out of my own pocket . I did so for $21.00. I got the credit for my purchase a few days later. It cost me $21.00 to go through that on line convenience. Ok you would think I would learn a lesson here, not to shop with C.C. again. Well turns out my family decided they wanted Tivo HD after all. I buy from C.C. online again, because of the extended warranty. This time I pay extra for shipping to get it fast. When my new purchase came the box looked like it was kicked around a bit. The receiver had hand prints on it, looked like someone had this item out of the box already. The receiver did not work. I call the 1-800 number again, they tell me to take it to the store. Sound familiar? I tell the phone person that the store wont take it. I tell her I have been through this once already. She tells me I am wrong. I ask for a supervisor. I don't think I got one, most likely it was the person who sits next to her. He tells me he will call the store for me. Great! I tell him you cant return it to the store. He says hold on for a second he will call the store.He comes back and tells me the store will take it back for a credit or a new one. He tells me he talked to the manager and its all set. I ask for the managers name. He gives me the managers name. we end the call. I call the store and ask for the manager by name. The manager who is filling in answered the phone, same manager I had dealt with the first time. She tells me the guy I asked for is on vacation and NO ONE called there and spoke to the manager about no return. So that makes the guy who told me they were located off shore a liar. This is it for me I will never buy or shop at Circuit City again. I would rater pay more someplace else. So here I am again going to ship a second one back. For another $21.00. Shame on me. Least I know it wont happen ever again.