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Client not working

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by nickff, Apr 25, 2014.

  1. nickff

    nickff Legend

    155
    0
    Dec 8, 2007
    I recently had a Genie and client installed. Almost once a day, I have to restart the Genie to get the client to work.

    I will turn on the client and there will be only a black screen. Restarting the client does not fix it, but restarting the Genie does.

    The genie works just fine.

    Advice?
     
  2. damondlt

    damondlt New Member

    5,455
    232
    Feb 27, 2006
    Newfoundland...
    What client do you have?

    Sent from my Galaxy S5
     
    1 person likes this.
  3. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,353
    904
    Jan 10, 2008
    NY
    and is the network LED green or amber (orange)?
    how long is the cable from the mini to splitter? is it RG6?
    What splitter are you using?
     
  4. nickff

    nickff Legend

    155
    0
    Dec 8, 2007
    C41-500
     
  5. nickff

    nickff Legend

    155
    0
    Dec 8, 2007
    I will check the color of the light next time it has the black screen.

    The splitter is in the basement and the client and genie are on the first floor. There was HD receiver connected with the same cables before the client was there and it had no issues.

    I don't know what splitter they used when the original system was installed in November of 2008.
     
  6. litzdog911

    litzdog911 DIRECTV A-Team DBSTalk Club

    12,171
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    Jun 23, 2004
    Mill Creek, WA
    Can you post a photo of the splitter? Does it have a green label on it?
     
  7. peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    Jan 10, 2008
    NY
    It would be really nice to know this tidbit
     
  8. nickff

    nickff Legend

    155
    0
    Dec 8, 2007
    It does have a green label. Picture is attached.
     

    Attached Files:

  9. samrs

    samrs MANC DBSTalk Club

    1,511
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    May 30, 2004
    Flat Branch, NC
    You should run a system test on your HR44 and see if it gives you any MOCA errors.
     
  10. nickff

    nickff Legend

    155
    0
    Dec 8, 2007
    When the client is not working or does it matter when I run the test?
     
  11. samrs

    samrs MANC DBSTalk Club

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    May 30, 2004
    Flat Branch, NC
    It dosnt matter.
     
  12. nickff

    nickff Legend

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    Dec 8, 2007
    Running the test produced one error: no phone line detected.
     
  13. nickff

    nickff Legend

    155
    0
    Dec 8, 2007
    A brief Google search seems to show this problem is rather prevalent. I found a thread where a Dtv CSR said they get calls about this all the time. I am starting to think I should have just kept my individual HD DVRs...as the one I kept in the basement has no issues; only the client is acting up.
     
  14. damondlt

    damondlt New Member

    5,455
    232
    Feb 27, 2006
    Newfoundland...
    Call for service.

    Sent from my Galaxy S5
     
  15. samrs

    samrs MANC DBSTalk Club

    1,511
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    May 30, 2004
    Flat Branch, NC
    How is your system connected to the internet?
     
  16. nickff

    nickff Legend

    155
    0
    Dec 8, 2007
    That will be my last resort...as I have found that people in this forum to be much more helpful.
     
  17. nickff

    nickff Legend

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    Dec 8, 2007
    The genie connects wirelessly with my router.
     
  18. samrs

    samrs MANC DBSTalk Club

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    Flat Branch, NC
    The genie uses its own internal wireless adapter or is there an external W-CCK.

    Was there an external WCCK prior to the Genie and was it removed?
     
  19. nickff

    nickff Legend

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    0
    Dec 8, 2007
    The genie replaced an HR22 which was not connected to my home network.
     
  20. samrs

    samrs MANC DBSTalk Club

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    May 30, 2004
    Flat Branch, NC
    And the one in the basement?
     

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