I called DTV today to see about upgrading to the Genie. I currently have: HR24-500 H24-700 H24-100 D12-100x(2) LNBf-SL3S SWS8 My intent was to use the Genie, and replace the HR24-500, and the two D12-100s. The HR 24 has been going to a totally black screen at times, no error codes, and HDMI port/cable has been changed so thought I would cure the problem and upgrade too. The agent said I could swap out the HR24-500 with the Genie, and they would just ship it to me for self install. However if I wanted to use clients to replace the D12-100s that it would require a tech visit. Clearly I am not an expert, but this was not my understanding, so I continued to ask the same question, and got the same response. Genie by itself would be self install, but any clients require a tech. I want to keep this under the 8 tuner limit and thought the clients would be the way to do it without a tech visit. At the end of the day he wanted $300 for the Genie and one client, $100 for the second, and $50 for the tech visit. I thought it too rich for the benefit I would get. I am no longer under contract, my payment history is perfect, (it is automatic), and my average bill now is $120. I am going to call Dish tomorrow and see if I can not at least take advantage of short term lower rates since DTV doesn't seem to want to help. I don't have patience for multiple phone calls or agent roulette. If I must have a tech visit than I may as well get lower rates while I am at it.