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Closed Caption Not Working

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by mheisen, Jul 1, 2006.

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  1. dreslism

    dreslism Mentor

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    Nov 14, 2006
    Jim,

    The reason it is greyed out on the TV is you are not using the TV tuner anymore, you are using component or HDMI inputs to your TV. The CC decoder is build into the TV's tuner, since your're not using the TV tuner, no CC. The CC needs to be fed to the TV via the vip-622. I'm not in front of it right now, but I think it is MENU, then system preferences, the Closed Captioning, then turn it ON.

    The reason it works on TV 2 is TV 2 is still using a tuner picking up the signal on like channel 25 or something, so the CC is being decoded by your TV2's tuner.

    Welcome to the wonderful world of HD CC. <<-- Sarcasm.

    Just fyi you will see CC sometimes and others not. Some HD shows just don't broadcast any CC at all (Foodnetwork HD.. etc.) If it says CC in the guide info, it should be there.

    It works on most NON local HD channels, but the local HD channels (cbs, abc, fox, NBC) have the most issues. YOur local HD channels are broadcast via MPEG 4 and dish is still getting their hand around CC coming on MPEG 4. My wife is hard of hearing and before I bought last August, I was ASSURED that CC worked just fine.

    We had no CC on local HD channels until December, and it is still not there on ABC.

    It was there for about a week, then went away. I spoke with Engineers at dish, they said they were going to replace a part after christmas and all would be well.

    They replaced the part, the ABC HD was there, but awful, every other work was there, half cut off words....

    I spoke with them and they said OK, we'll fix that. 3 days later it is gone again on ABC only. They are working on it they tell me and trying to determine if it is their issue or the local stations issue. Guess what, when I hook up an over the air antenna, the CC is there and perfect. You tell me who's issue it is based on that.

    They have all this info, and still no resolution. Been waiting since last august!

    Anyhow, hopefully some of this information will be helpful to you.

    --Scott
     
  2. jimc_usa

    jimc_usa New Member

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    Feb 12, 2007
    Thank you - I am at work right now and will have to wait until I get home. :)
     
  3. TulsaOK

    TulsaOK New Member

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    Feb 23, 2004

    My CC works fine on my HD locals. I sometimes use it when the audio drops out. :hurah:
     
  4. jimc_usa

    jimc_usa New Member

    4
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    Feb 12, 2007
    Scott - you are thr greatest ( a little extra in your paycheck next week)
    All my problems solved, I got CC on all the channels I surfed last night, no more loud TV - Thank you

    Edited to add - Last night I recorded The Unit and watched it this morning - no CC
     
  5. airpolgas

    airpolgas Godfather

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    Aug 12, 2002
    Hmm, this thread has been dormant since February, but I just had to ressurrect it again because I lost my CC on Fox (24) and NBC (Tonight show), both HD channels in Los Angeles. I remember both shows had CC last week when I watched them.

    Am I the only one experiencing this? Is this 4.01 related by any chance? I have to check non-HD channels when I get back home. Thanks.
     
  6. dreslism

    dreslism Mentor

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    Nov 14, 2006
    I'm in the detroit area, and ABC has NEVER worked for me. They finally got the others working in January of this year, but now FOX and NBC are gone for me also.

    This is local HD's only for me. (i.e. mpg4 channesl) I'm sure your SD channels are fine.

    I can't believe they can't fix this issue. Hook up a OTA for local HD channels and they all work fine.

    --Scott
     
  7. rogburr

    rogburr Mentor

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    Oct 24, 2006
    Hello,

    I have the 4.01 release in Sacramento and nothing changed here in terms of CC. Still can't get any CC on Mpeg4 locals from the satellite, while CC on OTA HD locals is fine. I had hoped that this release might provide a fix. Captioning for SD programming is good. Also, captioning on TNTHD disappeared about 10 days ago. DiscoveryHD and TNTHD are not captioned as they are on Comcast and the older Dish 921 DVR.

    Are there people that are actually getting usable captioning on local Mpeg4 HD programs? ABC, NBC, CBS, etc., HD programming is good? It all very strange.
     
  8. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

    9,881
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    Dec 10, 2002
    Do you get National Geo HD. I believe that is MPEG4. is that showing captioning. I am pretty sure some of the MPEG4 has captioning but I could be wrong.
     
  9. tnsprin

    tnsprin Hall Of Fame

    2,129
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    Mar 15, 2003
    Although they are a long way from getting it right, I have seen some improvement in CC. For one thing I saved a show which use to cause a reboot with CC on. It now does not. Some CC is a bit more reliable. Still see lots of CC break up on one of my DISH HD locals, but the others seem to mostly work (NYC). Still clearly missing CC on some shows channels such as those rogburr mentioned. And if they work on Dish 921 (I no longer have one and can't test) then something really stupid is occuring with the 622.
     
  10. rogburr

    rogburr Mentor

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    Oct 24, 2006
    Hi,

    Yes, I just noticed a few days ago that National Geo HD has captioning. I gave up on it because it appeared that the lines were rolling up, so you had to read from bottom up. Today, the captioning appeared to roll down as it should. It appears that some MPEG4 programming has captions. If so, why not all? It is all very confusing.

    I'm going to check in with the HR20 DVR people over in the D* area. There were a lot of captioning problems with this new DVR, but it appears that most of them have been fixed over several software releases. My main thrust will be to find out if MPEG4 stuff is now working on the HR20. Trying to prove to myself that it is a solvable problem.
     
  11. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

    9,881
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    Dec 10, 2002
    I am sure it is a solvable problem rogburr, but I also think the problem can be both Stream related and could also be 622 related. Tough part is figuring out what is 622 related and what is stream related.
     
  12. dreslism

    dreslism Mentor

    32
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    Nov 14, 2006
    CC is a HUGE issue with me as my wife is hearing impaired. I have been fighting this issue with them ever since I became a customer last september, after I was assured that closed captioning worked just fine on the 622.

    I have been in direct contact via email and phone calls with engineers.

    I mean to me it is not that hard to figure out. I hook up a stupid $12 set of rabbit ears, and the OTA CC on the local HD is dead perfect. Flip to the satellite local HD channel and it is not there at all, or it is there and garbled.

    Put on the SD channel and it's also perfect. So right now I am paying for a service (HD) that I cannot use since the CC is NOT there.

    Very frustrating.

    --Scott
     
  13. airpolgas

    airpolgas Godfather

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    Aug 12, 2002
    Yup. As mentioned earlier, my SD channels has CC. I also watched the recorded Prison Break, and it has CC as well, although a bit late, so we had to turn it off. I thought I'd mention this small detail because my last posting is about 24, which recorded after Prison Break on the same channel.

    24 no CC
    PB with CC

    Really weird.
     
  14. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

    9,881
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    Dec 10, 2002
    Yes from an end user perspective.. It am sure it is not difficult to figure out. But there is a lot of equipement between the 622 and the content. In the case of MPEG-4 streams a lot of this is new equipement. From my vantage point, alot of the CC issues are a result of the paradigm shift from MPEG-2 to MPEG-4 combined with going from SD to HD. Yeah I know there are some MPEG-2 streams not showing them.. but Most of the posts I have read seem MPEG-4 related.

    I know it does not make things any better. Definitely at this point a mixed back. I did check some of my channels the other day and I did notice an improvement in my area. As to the 622's involvement.. I could be wrong, but my gut tells me that most of these issues are stream based.. I could totally be wrong, but since it seems to do a good job with the default settings on other streams than there is a strong possibility that the stream is not coming in correctly. Ofcourse, there is also the possiblity that something in one stream confuses the 622 while the other stream does not contain the confusing part.

    Well my hope it is stream based because that does not require and update to fix, but the down side is that if it is then the problem is not localized to the software in the 622 and that could make fixing this issue a long process with gradual improvement. Time will tell what type it is..
     
  15. olguy

    olguy Hall Of Fame

    1,234
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    Jan 9, 2006
    For what it's worth, I noticed today that I was getting CC on all my Houston locals. I used to only get CC on the CBS and NBC affiliates but today was getting it on ABC and FOX as well. Maybe they weren't in MPEG4 today because I still couldn't get CC on a lot of the other HD channels.
     
  16. rogburr

    rogburr Mentor

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    Oct 24, 2006
    I'm in Sacramento and don't get CC on any local HD channels. Most of the HD channels on Dish are not required to provide captioning because new channels are given a four year period by the FCC before the requirement clicks in. Thus, none of the Voom channels have CC. Channels where I do get CC are: ESPN, ESPN2, National Geographic, HDNET and HDNET Movies. Used to get CC on TNTHD but they went away a couple of months ago; maybe switched over to MPEG4. Used to get CC on DiscoveryHD and TNTHD when I was with Comcast.

    Dish is well behind other providers in providing CC on their HD channels. I hear the D* is having some success with CC on MPEG4 channels, but have not totally solved the problems. If your locals are MPEG4, it means that Dish has also made some progress, but why am I not getting CC here in Sacramento. Also, heard that Dish is moving all HD programming to MPEG4 soon and I am afraid that I will no longer get any HD captioning with Dish as I have no confidence that they will ever solve this CC/MPEG4 problem. Maybe the two technologies are totally incompatible.

    Other than your locals, what HD channels do you have that are captioned?
     
  17. jacmyoung

    jacmyoung Hall Of Fame

    6,544
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    Sep 8, 2006
    I don't know our 622 does show the local HD channels with CC in Sacramento, the problem is CC seems to go away everyday, only a front power reset may bring it back, sometimes need more than one reset action.

    This is very frustrating, we need CC at night while we try to keep the TV volume down. I called E* a few times they admitted a bulletin out on the CC issue just no fix yet and no ETA on a fix.

    I am at the point I might have to switch back to Comcast.
     
  18. retexan599

    retexan599 AllStar

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    Aug 1, 2006
    I receive 31 HD channels via DISH ViP622. Of these, 9 provide me with Closed Caption at this time. A few months ago it was only 6, so a couple more. As to the local (Houston) HD channels, I currently see CC on NBC and ABC, but not CBS; a few months ago CBS had CC, but ABC did not, looks like it can come and go. Also, the local FOX HD is showing CC at this time, and HGHD also new CC lately. And there is now FSN SW HD which includes CC (nice for the baseball games).

    My HD channels with CC: FSNSW, ABC, NBC, FOX, HDNET, HDMV, ESPN, ESPN2, HGHD (and sometimes CBS).

    What I would really like is a 'one-button' Closed Caption toggle from the remote; anyone think there is a chance of this happening anytime soon?

    Since, with the ViP622, muting is only a function of the TV, the Mute button on the receiver remote is a dead button for me; wonder why it couldn't be made into a CC toggle?
     
  19. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

    9,881
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    Dec 10, 2002
    Because the mute button can be made to mute the AV receiver. Mine does. :D
     
  20. AVJohnnie

    AVJohnnie Icon

    509
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    Jul 27, 2004
    Perhaps an “Enable CC on mute button press” sub-option toggle to the CC setting in the configuration menu. Many TV brands offer a simular option.
     
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