DirecTV has been good about fixing up Closed Captioning on the HR2x DVR series. If you encounter problems, here are a couple things you can do to narrow down possibilities so that should you need to inform DirecTV, you're armed with the information they'll need if the problem is on their end. First, if I have a captioning problem I determine the following: 1. Is the problem specific to a certain show, a certain channel, or system wide? 2. Is the problem placement (wrong location on screen), speed (captioning is too fast or too slow), or clarity (garbling of letters or sentences)? 3. Is the problem the specific font you've chosen? Try the captioning with other fonts. (You can change the captioning font under system setup.) 4. Is the problem the HR2x decoder or is it coming from the channel which is sending the CC code or could it be your local connection from DVR to TV? This last one takes a few steps to determine. Here's what you need to do: 1. Try a different HDMI cable if connected via HDMI. 2. Try the same cable on a different TV if you have one. 3. Hook up the composite RCA cables between your DVR and your TV and see how it is sending normal captions through. (These are the cables with the two audio (white and red) and one video (yellow) leads.) Make sure to turn on your TV's closed captioning. 4. Hook up component cables (Blue/Red/Green) from the HR2x to the TV and see how the captioning is. The results will help narrow down where the problem is: Is it the HR2x itself, in which case you'll see it on a different TV and with a different HDMI cable? Is it the HDMI cable, in which case a different one won't show the problem? Is it the HDMI PORT, in which case you won't see it via composite or component cables? Is it the code for closed captioning in which case even on RCA cables when the TV is doing the decoding there is a problem? (Again, make sure to turn CC on via your TV for that test.) All this information will help determine who needs to know about the issue. If it's your HR2x, DirecTV should know. If it's the channel, then the network or station owner must know. If it's local to a cable, you'll have to buy a new one and the problem is local to your setup. Good luck!