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Discussion in 'DIRECTV Programming' started by dlt21, Oct 10, 2007.
Is CNBCHD on yet?
1. This morning the signal was jumpy going in-and-out
2. Early afternoon the 771 message was showing again
3. This afternoon the channel is up again but the signals on TP22 are still very low
What all of this means:
The same schedule of in-and-out will probably happen tomorrow again...We are not out of the woods here yet. Either something is wrong with the beam coming from D10 to this SoCal area or there is some type of interference coming from the SoCal area that is causing widespread problems with TP22.
Either one sucks for us!
If it is a DirecTV problem then they won't acknowledge the problem until after they fix it...and who knows where they are at because they aren't telling.
If it is interference coming from some other SoCal source then who knows how that type of problem is fixed? Maybe its Aliens...hahaha!
Hmmm......yeah,it could be some creatures from outerspace doing it.
if it gets turned off again..contact a tech SUPERVISOR at Directv..don't waste your time with a CSR. Demmand a supervisor !
I dont know about others but I consistantly get it on my HR20-700. I've only seen CNBCHD twice on my H20-100.
Well, I've read through this whole thread and decided to ring in because my experience with transponder 22 has been a little different. I have a HR20-100b and am in Culver City, 90232.
For me, tuner 1 locks on 22 most of the time at 80+. This is one of my strongest signals on 103b. Transponder 22 initially was the same on tuner 2, until CNBC was put there. Then I started having problems where it just never locked and finally read 0. Sometimes it locked up much later than tuner 1, but it did lock. On occasion, tuner 1 doesn't lock either, but that's relatively rare. I have noticed that it take longer for 22 to acquire than the other transponders on both tuners, even when it's working consistently. During a fairly heavy rain storm last Friday, my signal levels dropped significantly on all 103b transponders. 22 got into the mid 50's, but suddenly tuner 2 was consistently able to lock on 22. Once the storm cleared out and signal levels returned to normal (to the low 80's) tuner 2 was once again unable to lock transponder 22. VERY WEIRD!!!
If it wasn't for all you guys, I was certain that I had a bad tuner, since doing cable/bbc swapping never changed the way the tuners responded. So I hope that this can be rectified at some point and I am curious about what finally is determined to be the problem.
I consistently get the channel on my HR20-700 also...My only concern for that box is still Transponder 22 on 103b being so low compared to the others. The HR20-700 must have a better threshold for holding a lower signal than the H20-100. Or whatever glitch that is going on is just worse on the H20-100 hardware/software.
the pattern on my H20-100 for TP22 on 103b has been in-and-out in the morning, 771 in the afternoon, and working sometimes in the evenings.
I just got home from work-it's 7:33 pm on Thursday October 18th...No picture on CNBCHD.....its says 771 searching for signal.
What are your 103b signals out of curiosity? On your remote do this to check:
1. Push "Menu"
2. Push "Select" on Settings
3. Push "Select" on Setup
4. Push "Select" on Sat & Ant
5. Push "Select" on View Signal Strength
6. Push "Select" on the "-" Minus Sign and that should get you to Satellite 103(b)
Then post all your numbers...Right now on my H20-100 mine are:
1-8: 83 83 78 77 81 80 77 77
9-16: 83 80 77 76 84 81 n/a n/a
17-24: 85 n/a n/a n/a n/a 57 n/a n/a
25-32: all n/a
As you can see TP22 is showing 57 right now which is very low but CNBC-HD works. Most of the day TP22 was showing 0...
Mine are: Satelite transponders ( 16 Total at 103 (b)
1-8: 89 90 87 86 87 90 85 88
9-16: 89 91 86 89 89 92 n/a n/a
17-24: 90 n/a n/a n/a n/a 0 n/a n/a
25-32: n/a n/a n/a n/a n/a n/a n/a n/a
I did this at 11:15pm thursday night Pacific Time October 18th......I have NO PICTURE on CNBC HD channel 355
If you still have your tech apt make sure he brings a H20-600 to swap out
I had already cancelled my appointment when the station was on the other day..but now it's off again.
Also,I looked up the H20-600 you suggested I replace my H20-100 With.
So many people are unhappy with the H20-600...it got lousy reviews from many owners at the Satellite Guys.com forum.It does'nt update well and is not receiving alot of the new HD channel's and most owners of the H20-600 have to reset it several times a week !
So,um..I don't think I'll be getting the H20-600 you suggested.Thanks but no thanks !
UPDATE ! I left Nick Makris -head of programming at CNBCHD - a message about the problem with CNBCHD- Today on October 19th.
I also called Directv's technical supervisor TRACY- employee #251017...She told me they are aware of the problem and are working on it.I also told her to let her CSR's know about the problem because most of us have been given the run around by the CSR's for 2 weeks now..CSR's will tell us..What problem,you're the only one reporting this problem.." blah,blah,blah.....the CSR's don't have the information about this problem that the tech supervisor's do..and the CSR's should. I told Tracy,when the CSR's can't find any reports of any problems about this..they make a technical appointment...this is a waste of time for the customer's.
Tracy apologized and told me she will let the CSR's know about the CNBCHD outage and tell the CSR's. Tracy said "we know it's a problem with CNBCHD over at directv ..it's not a problem with the customer's equipment " !
WHAT A HEADACHE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
ANOTHER UPDATE: October 19th... I called Directv technical again and asked a regular CSR in technical about an update regarding the CNBCHD outage..she looked up the problem and said "it's a broadcast issue/problem and we are working on it, and be patient".
That's good news, hopefully they will fix it fast. Cause it doesn't look like they made any progress at all in the last two weeks.
Monday October 22nd,2007 !!!!! The outage of CNBCHD for many Los Angeles residents and surrounding residents-including myself- is still OUT. I'm pretty upset about this..and have contacted my friend at CNBCHD-head of communication's and talked to him and the tech supervisor's at Directv.......and they say they are Working on it and that its a broadcasting problem. Well,from what my friend told me at CNBCHD...it's a problem Directv is having with this channel.
I gave DirecTV another call on this matter and they finally are recognizing this issue as a problem. At least this means that they have made an improvement over not knowing anything about it. Now I know that their technical people are working on it and that gives me some confidence that the problem will be fixed eventually.
Hopefully there isn't some huge problem with their systems and it can be fixed fairly easily...
Looks like good progress. It's interesting though that being a broadcast problem it's affecting HR20-100 and H20-100 models only and not the HR20-700 or H20-600. Just curious of DTV has mentioned anything as to why that is? Perhaps it is that the 100 models need a stronger signal? Whatever it is hopefully they will get it resolved quickly.
I feel like I'm being given the runaround by Directv about this problem.It's like the Left hand does'nt know what the right hand is doing.
This one is still an issue and still searching for satellite. I have seen it on a few times but it's only temporary. I have noticed at the times I have checked that TP #22 is at 78 on tuner 1 only and tuner 2 is at 0. It must be time to call again today and see what story they will tell me. I'll try to call later on for a status.
update: As of 9:00 AM both tuners are at 0.
Transponder 22 is all of a sudden showing at 80 and very strong!!!!!!
Looks like D* did something!!!!!!
CNBC-HD is working!!!!!!
To DirectvHDFan, when was the last time this channel worked for you before this time?