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Coax line does not receive data from satellite

Discussion in 'DIRECTV Installation/MDU Discussion' started by purecharger, Dec 8, 2010.

  1. Dec 9, 2010 #41 of 113
    RobertE

    RobertE New Member

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    He should have never tried to diplex in the cable internet in the first place.
     
  2. Dec 9, 2010 #42 of 113
    purecharger

    purecharger Mentor

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    San Diego, CA
    What I see is:

    - 4-way SWM splitter off the single line into my unit
    - Holland Electronics 5-2150MHz UHF/VHF & SAT splitter - my cable internet is running off the UHF/VHF part
    - DirecTV 2-way 2-2150MHz SWM splitter

    Also, checking the other receiver in a closer room gives SWM transponder signals of:

    [53-83] 0 0 100 99 96 95 96 95

    "53-83" meaning that it is consistently fluctuating between these two values, also showing values in between.

    Sounds like at a minimum, I need a diplexer before that 4-way splitter, and also need a bandstop filter for internal DECA usage.

    Thanks so much for your help, VOS and others, I will let you know how this resolves!
     
  3. Dec 9, 2010 #43 of 113
    ndole

    ndole Problem Solver

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    If the OP was going to keep cable internet, and there was no way to get a separate solid copper coax to the unit, it shouldn't have been installed in the first place. The installer is asking for a chargeback, and will likely get one.
     
  4. Dec 9, 2010 #44 of 113
    purecharger

    purecharger Mentor

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    That is indeed the case. Can you explain why it shouldn't have been installed, and what you mean by a chargeback?
     
  5. Dec 9, 2010 #45 of 113
    ndole

    ndole Problem Solver

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    With that diplexer before the SWiM splitter, that 5Mhz low end of the diplexer will not be enough for your Directv system. It needs to "reliably" reach a low of 2Mhz. It's vitally important.
     
  6. Dec 9, 2010 #46 of 113
    purecharger

    purecharger Mentor

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    I'm sorry, I didn't describe it well enough :(

    The diplexer is dedicated to one port of the 4-way splitter. Another port of the 4-way splitter has the DTV 2-way splitter on it. And the other 2 ports on the 4-way splitter each have a single coax line.
     
  7. Dec 9, 2010 #47 of 113
    wallfishman

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    you should get another installer , a custom installer and pay them to get you a 2nd feed from where the Directv comes in to your smart panel. then put your internet back to the way it was and your problem will be solved. Or get the electrician back out there that wired your smart panel and tell him you want 2 feeds in. id say the last 5 smart panels i messed with had 2 feeds in. he should not have diplexed that line he should have told you you need another line and this is the price to do it, or just dont do the job. Now hes gonna get all jammed up for doing something directv does not support.
     
  8. Dec 9, 2010 #48 of 113
    purecharger

    purecharger Mentor

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    Therein lies the rub. This is a custom installer, and also the guy who put the dish on the roof of my building. I've already paid him $500 for the install and equipment.
     
  9. Dec 9, 2010 #49 of 113
    ndole

    ndole Problem Solver

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    The installer is required to meet all Directv installation standards. For a couple of years now diplexers have been "dead" in the Directv installation world. It doesn't mean that there aren't instances where they can't be used, but when it comes to the "professional installation" they are not to be used.
    A chargeback is when Directv reclaims the payment that they made to the installer's company for the installation. It often happens when there is repeat service issues with a new installation. It's often passed on to the installer, especially if it's discovered that he didn't follow installation rules/guidelines as he did here.
     
  10. Dec 9, 2010 #50 of 113
    wallfishman

    wallfishman Icon

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    go take a picture of what you have out there and post it here
     
  11. Dec 9, 2010 #51 of 113
    wallfishman

    wallfishman Icon

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    what did he do for $500.00 . putting a dish on a roof is free in most cases. installing that mess he installed should be free. what wiring did he do ?
     
  12. Dec 9, 2010 #52 of 113
    purecharger

    purecharger Mentor

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    [​IMG]
     
  13. Dec 9, 2010 #53 of 113
    ndole

    ndole Problem Solver

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    Ah! **Averting my eyes from all of the crimp connectors**
    Those can certainly be a problem, they distort the dialectic portion of the coax, thereby distorting the frequencies that pass through.
    Also, the Sat output from the Diplexer is unterminated.
    I'd certainly recommend getting a second line ran. An veteran electrician should be able to accomplish it. It's really the best way to go.
     
  14. Dec 9, 2010 #54 of 113
    wallfishman

    wallfishman Icon

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    Dec 31, 2008
    thats not right, did you undo something ? those signals should be getting combined into that diplexor and uncombined in your smart panel. was there another line on the red splitter or was that open like that? also on the 4 way swem splitter there is a power passing port right where your fingers at. whatever line that is should lead directly to a device called a power inserter if its hooked up correctly
     
  15. Dec 9, 2010 #55 of 113
    wallfishman

    wallfishman Icon

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    hey can you take a picture of whats going on in your smart panel ?
     
  16. Dec 9, 2010 #56 of 113
    RobertE

    RobertE New Member

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    One the plus side, there is one approved connector :)

    What a mess. No wonder it's not working right and they guy is dodging calls.
     
  17. Dec 9, 2010 #57 of 113
    ndole

    ndole Problem Solver

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    Hey, give the guy the benefit of the doubt! There's one connector going into the SWiM splitter that isn't completely pictured ;)
     
  18. Dec 9, 2010 #58 of 113
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    While there is "some garbage" :)lol:) here, we need to see the whole story.
    Can you mark what each coax is/goes to?

    ALSO need photo of the other end where the internet cable joins into the coax to this location.

    I see "crap" but not the "show stopper" that you're having [yet].
     
  19. Dec 9, 2010 #59 of 113
    wallfishman

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    man i gotta goto bed. purecharger im not sure if thats inside your panel or outside post a couple more pics of whats what and we try to help you better. that **** dont suprise me 1 bit, ive been going behind hacks my entire life.
     
  20. Dec 9, 2010 #60 of 113
    purecharger

    purecharger Mentor

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    Sep 24, 2007
    San Diego, CA
    You're asking about outside my unit where the cable internet is put onto the line into my unit? I don't have access to that unfortunately.

    Here is an annotated photo. This is the view of the coax inside my unit:

    [​IMG]

    I just got off the phone with the installer, got him to agree to come back tomorrow morning and remove the cable internet from my line to see if the guide channel works.

    Other notes:
    • When I asked him about diplexing the cable internet BEFORE the 4-way SWM splitter, he said that he couldnt do that because the signal coming off wouldn't be able to carry the entire 2-2150MHz spectrum.
    • He tried to argue with me about the SWM signal strength screen. He told me I was looking at even/odd of each satellite. This was very worrying. He eventually went to his own DTV receiver, saw the SWM screen and reported 100's across the board on his. Also, his showed 16 whereas mine showed 8 - that means I'm on an 8-port SWM and he's on a 16-port right? He said he's not on a 16-port SWM.
    • He said decibel loss may be to blame for the non-working coax in my unit. Possible, but I live in a 2-bedroom downtown condo. The difference between the "working" and non-working coax can't be more than 15ft. And both report "53" for the guide channel anyway
     

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