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Comcast ISP blocking Directv

Discussion in 'DIRECTV General Discussion' started by eileen22, Jan 2, 2013.

  1. Jan 2, 2013 #1 of 24
    eileen22

    eileen22 Godfather

    426
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    Mar 24, 2006
    Philadelphia...
    Is anyone else having this problem? As of yesterday (Jan 1), I cannot access the DirecTV website from any device connected to my home wifi, which is a Comcast connection. I can access the site on my cell phone. I also can't launch the DTV iPad app. I found a post today on the Comcast forum from someone else with the same problem (website, they didn't mention iPad app). I will contact Comcast, but does anyone here with tech knowledge have a workaround that I can try? Thanks.
     
  2. Jan 2, 2013 #2 of 24
    The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    I can connect to DirecTV.com here in Northern VA using Comcast as my provider.

    - Merg
     
  3. Jan 2, 2013 #3 of 24
    AMike

    AMike Godfather

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    Nov 21, 2005
    I just tried to sign in to DirecTV.com via my Comcast business internet account and had no luck accessing the site.

    EDIT: Just tried via my work VPN and it worked. Also just checked on my non-work computer and now it works. Weird.
     
  4. Jan 2, 2013 #4 of 24
    eileen22

    eileen22 Godfather

    426
    2
    Mar 24, 2006
    Philadelphia...
    I just tried again, and now it works. The iPad app also now works. This is after 24 hours of it not working, and also after I posted on the Comcast forum and also reported it to DTV via Twitter. Saves me a frustrating call to Comcast tech support!
     
  5. Jan 2, 2013 #5 of 24
    Earl Bonovich

    Earl Bonovich Lifetime Achiever

    30,092
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    Nov 15, 2005
    It is possible a DNS related issue.

    Do you use Comcast's DNS? Or a 3rd party like OpenDNS ?
     
  6. Jan 2, 2013 #6 of 24
    Yoda-DBSguy

    Yoda-DBSguy Hall Of Fame

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    Nov 4, 2006
    A Galaxy...
    It's a dns issue as Earl mentioned. I too woke up this morning and couldn't access several sites. I then changed my dns settings in my souter to use googles dns name servers and wala, I was able to get access once again.

    Sometimes, com"CRAP" just happens.....:grin:
     
  7. Jan 2, 2013 #7 of 24
    eileen22

    eileen22 Godfather

    426
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    Mar 24, 2006
    Philadelphia...
    Again, I didn't change anything, and it now works. How would I have changed the DNS? I don't know how to do this, but I assume it would be in the router software?
     
  8. Jan 2, 2013 #8 of 24
    dpeters11

    dpeters11 Hall Of Fame

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    May 30, 2007
    Cincinnati
    That's the best place, so that all systems on the network use Google. You would set DNS as static, to 8.8.8.8 and 8.8.4.4
     
  9. Jan 2, 2013 #9 of 24
    dennisj00

    dennisj00 Hall Of Fame

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    Lake Norman, NC
    Unless you want to change it permanately in your router, the simplest thing to do is go to the TCPIP (V4) properties of your network adapter and click 'Use this DNS' and enter 8.8.8.8 for Google or

    208.67.222.222 or 208.67.220.220 for OpenDNS.
     
  10. Yoda-DBSguy

    Yoda-DBSguy Hall Of Fame

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    7
    Nov 4, 2006
    A Galaxy...
    All routers will have some sort of interface page like this to allow for changes. I use a D-Link, model and here are what the changes would be for use with the google DNS settings:
     

    Attached Files:

  11. alnielsen

    alnielsen Godfather

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    Dec 31, 2006
    ...- .....
    Google already knows too much about my habits. I use Open DNS. The only time I use Google's dns is when I'm trying to troubleshoot a problem. It's easy to remember.
     
  12. Earl Bonovich

    Earl Bonovich Lifetime Achiever

    30,092
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    Nov 15, 2005
    I have been using OpenDNS for about 3 years now.
    I never had the need, until Comcast's DNS Servers went down here in the Chicago area...

    I knew what to do, so was not impacted for long.
    However, others... 3 DAYS!!!! before they had the DNS servers back up and running...
     
  13. tonyd79

    tonyd79 Hall Of Fame

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    Jul 24, 2006
    Columbia, MD
    When I had Comcast, I always had Dns problems and used opendns.
     
  14. billcoff

    billcoff Mentor

    45
    0
    Jul 26, 2007
    Glad to see I wasn't the only one who had this problem. I spent a lot of yesterday evening trying to figure out why I couldn't access the DTV website or use my iPad app. When I got up this morning, everything was fine.
     
  15. Jimmy 440

    Jimmy 440 Hall Of Fame

    1,667
    1
    Nov 16, 2007
    Monmouth...
    I have Comcast & have no problem connecting to D's website.
     
  16. BlackDynamite

    BlackDynamite Legend

    514
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    Jun 5, 2007
    Wow I've been having problems with Directv services over my Comcast internet for a few days now. I've spoken to Comcast several times and even have a tech scheduled to come out on Saturday.

    I initially noticed it when trying to stream vudu (not related to directv) but then noticed my directv on demand wasn't working right either.

    Seems to be working now. Maybe they fixed it? I think I'll wait until Friday to cancel that tech.
     
  17. nmetro

    nmetro Godfather

    936
    51
    Jul 11, 2006
    It works here as well.

    For DNS with Comcast, use 75.75.75.75, 75.75.76.76 fro your DNS nameservers, these are universal DNS locations In the event your local Comcast DNS servers goes off line. The above addresses effectively are "logical pointers" to all the Comcast DNS servers. I have been using this set up for a couple years, without issues.
     
  18. BearsFan

    BearsFan Godfather

    326
    1
    Apr 22, 2002
    Chicago Suburbs
    I posted a different thread, but wanted to chime in and say that changing DNS did not work for my particular issue. I changed it from OpenDNS to the aforementioned Comcast DNS, to Google DNS, and back again to Open DNS. No dice.

    Loading the DirecTV website is painfully slow, and Live TV streaming to my iOS devices does not work at all. Or if it does, it takes 2 minutes to load & then it's unwatchable with all the pixelation and blocky movements. Can't make anything out.

    I've contacted the @ComcastCares (heh…yeah, I'm *sure* they care) Twitter account as I've exhausted everything I've read here & know to try. It's been 24 hours now & Live TV streaming with iOS apps still doesn't work.
     
  19. RunnerFL

    RunnerFL DIRECTV A-Team

    17,050
    311
    Jan 4, 2006
    Changing DNS has no effect on speed. If you're issue was a DNS issue DirecTV's website wouldn't load at all instead of "painfully slow".
     
  20. BearsFan

    BearsFan Godfather

    326
    1
    Apr 22, 2002
    Chicago Suburbs
    Yup, you're right. I'm just trying everything & anything.

    Not sure what to do now. I'll try again in the morning. No word from Comcast on Twitter as of yet.
     

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