Ok gotta say this is one of the more irritating support issues I've had with D* and while not earthshattering..... We got notification (via postcard and on D*'s site) a few months back that we were getting a free PPV for an anniversary gift as a thank you from D*. Cool. It said, "you dont have to do anything, just order the PPV and the credit will show on your next bill" We set it aside and on 6/30 we ordered and watched Percy Jackson... We are now into our second bill since ordering this and no sign of a credit so I contacted D*'s online support as it wasn't urgent enough for me to want to waste their phone time. This should be fairly simple, lookup my account, see if the offer was made, apply the offer if the system didn't automatically. If the cant see the offer then decide if its worth the $5 or not to just credit it. I am not calling asking for a HR24 to be drop shipped for crying out loud. Overall closure time should be 2 minutes. Instead I get this; WTH? Should I have asked for 20 words or less? 48 hours? Call Us? I mean does nobody over there understand the best customer service is quick resolution? Instead they want me to call and waste another CSR's time? Or (tinfoil hat time) is this just some ploy by marketing to be able to email me advertisements about Sunday Ticket twice? :lol: So far I haven't heard back yet but their 48 hours isn't over for another couple hours.