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Confused!!!!!

Discussion in 'DIRECTV Connected Home' started by ivoaraujo, May 25, 2010.

  1. ivoaraujo

    ivoaraujo Legend

    122
    0
    Aug 27, 2007
    I just got off the phone with Directv CSR and inquiring on the whole home dvr.
    I have 1 HR 20-700, 1 HR 21-700, 1 HR 23-700. The HR 21 I just received at the beginning of March. She told me I needed to swap all my equipment and pay $99 for equipment and $49 for install. Then she said that she needed to cancel my order and redo order. (Only order was HR 21 on March 1) Well, I know, through this web site that my receiver equipment can be used for MRV but I need Swm (I still have 2 wires to each unit.)
    So, I know she doesn't know what she is talking about, and frankly, I didn't understand about canceling some order and redoing it.

    I am interested in MRV and just want to know what is involved in getting equipped to handle it. Cost of Equip. and install? I understand that it is 3 dollars a month for the service.

    Can someone help me?
     
  2. jpitlick

    jpitlick Icon

    580
    0
    Apr 19, 2007
    The cost to get the Whole Home DVR from D* is $99 for the SWM/DECA equipment and $49 for the installation. That part that the CSR told you was correct. She was mistaken about the compatibility of your current DVRs, which are all compatible. The only DVR that sometimes has issues with DECA is the HR20-100, which you do not have.
     
  3. hilmar2k

    hilmar2k Hall Of Fame

    5,251
    4
    Mar 18, 2007
    Should be $99 for the equipment, and $49 for installation. It will include everything you need including SWM and DECA.
     
  4. Carl Spock

    Carl Spock Superfly

    4,567
    0
    Sep 3, 2004
    Call back. Get a different CSR who knows what's going on.
     
  5. BattleZone

    BattleZone Hall Of Fame

    8,969
    1
    Nov 13, 2007
    Also, make sure you specify that you'll need your Internet connected. If you don't specifically tell them that, they won't bring the extra DECA you'll need to do so.
     

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