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Considering cancellation - what is best way to find best deal?

Discussion in 'DIRECTV General Discussion' started by BHYDE-1, May 28, 2013.

  1. Volatility

    Volatility Legend

    436
    10
    May 22, 2010
    You might want to call back and ask for retention.
     
  2. peds48

    peds48 Genius. DBSTalk Club

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    Jan 10, 2008
    NY
    and back to my question...lol
     
  3. celticpride

    celticpride Icon

    971
    1
    Sep 6, 2006
    Directv hurt my feelings when i left nearly 4 years ago,They didnt offer to send me to retention only told me they would send me a box send back my dvr,I had been a customer for 14 years and always paid my bill ontime and had nba league every year. now i'm thinkiing of coming back because i use to have the east coast DNS channels plus the lifetime service from my tivos ,Which i dont think i can get back,To make things worse i sent back a dvr whic had replaced one of my tivos which i OwnedI. Technelly i owened it but sent it back beacuse i was afriad directv woud charge me $300.00 for it .
     
  4. BHYDE-1

    BHYDE-1 Cool Member

    37
    0
    Nov 2, 2007
    Thank you everyone for your comments. What I gather from those comments is that the offer I received was probably about as good as I might get if I decided to stay with DirecTV - a new genie or Tivo HD DVR for free with a two-year commitment or a free replacement HD-DVR without a commitment, a discount on Sunday Ticket, $40 off Premiere for 6 months, and then $20 off for the remaining six months.

    Am I correct in inferring that the consensus was that actually canceling and then seeing what offer I got probably wouldn't get me anything better?

    FYI, I still don't know if I'll stay with DirecTV, but want to make the most informed choice possible.
     
  5. etexlady

    etexlady AllStar

    70
    3
    Oct 21, 2007
    Re: the Protection Plan and upgrades every two years, I would assume you would not automatically get upgraded to a Genie, correct? I "upgraded" equipment two years ago and got a used HR22-100. I guess they considered that an upgrade. My contract expires in July. I've had the Protection Plan since day one. I've had the Premier plan since day one. I've never asked for any freebies or discounts for the six years I have been with them. Wonder if that qualifies me as a loyal customer? When I go off contract in July, I guess we'll see if I get a Genie without begging or threatening to leave.
     
  6. peds48

    peds48 Genius. DBSTalk Club

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    Jan 10, 2008
    NY
    Re: the Protection Plan and upgrades every two years, I would assume you would not automatically get upgraded to a Genie, correct? I "upgraded" equipment two years ago and got a used HR22-100. I guess they considered that an upgrade. My contract expires in July. I've had the Protection Plan since day one. I've had the Premier plan since day one. I've never asked for any freebies or discounts for the six years I have been with them. Wonder if that qualifies me as a loyal customer? When I go off contract in July, I guess we'll see if I get a Genie without begging or threatening to leave.


    You should be able to get an upgrade. only way to find out is by calling DirecTV


    Sent from my iPad using DBSTalk mobile app
     
  7. acostapimps

    acostapimps Hall Of Famer

    1,866
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    Nov 5, 2011
    Illinois
    Retention is the magic word, but not everybody will get the same result, But give them a try and see what happens,
    You don't have to threat in canceling to get the offer, but simply saying that you're interested in upgrading but it's too much for what they ask. Make sure it's retention that answers the phone call from the cancel cancel prompt on the automated system.
    Like they say it never hurts to ask.
     

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