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Contract cancel window

Discussion in 'DIRECTV General Discussion' started by Nabisco, Dec 2, 2012.

  1. Dec 2, 2012 #1 of 16
    Nabisco

    Nabisco Godfather

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    Im talking with some other guys and what is the window if u get installed and truly want out before you are locked in? A csr told me 30 days.....another said seven and another tech says it is just 1 day? So what is it?:confused:
     
  2. Dec 2, 2012 #2 of 16
    CCarncross

    CCarncross Hall Of Fame

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    There really isnt one, but some laws in your state may override that.
     
  3. Dec 3, 2012 #3 of 16
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    USA
    directv.com/agreements
     
  4. Dec 3, 2012 #4 of 16
    Dahammer

    Dahammer Cool Member

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    DirecTV's policy is that once you are installed and activated, you're on the hook for the 2 year contract. There is no trial period. However, as others have stated, some states have consumer laws on the books that trumps DirecTV's policy.
     
  5. Dec 3, 2012 #5 of 16
    spartanstew

    spartanstew Dry as a bone DBSTalk Club

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    Wylie, Texas
    30 seconds
     
  6. Dec 3, 2012 #6 of 16
    samrs

    samrs MANC

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    Flat Branch, NC
    Get the signature on the lease agreement before you start, or bounce, let DirecTv worry about windows.
     
  7. Dec 3, 2012 #7 of 16
    Justin23

    Justin23 Hall Of Fame

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    That's a great way to create a positive experience for customers...
     
  8. Dec 3, 2012 #8 of 16
    i3rown

    i3rown AllStar

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    Sep 3, 2011
    I always get the lease agreement signature at first ... Same time as own/rent

    I've been told they are locked in the second it's signed..no cool down
     
  9. Dec 3, 2012 #9 of 16
    dpeters11

    dpeters11 Hall Of Fame

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    It does depend on the state. Personally, I think someone should get three days.
     
  10. i3rown

    i3rown AllStar

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    Here can you rewire my entire house.. It's ten rooms all 59, oh yah 6 are fishes and the other 4 are double floor fishes, and I want my dish on a pole 125 feet away.

    3 days later .. Eh I don't really like how the dish looks in my field.

    Man this slk350 isn't as fast it I thought it was before I put 1,000 miles on it two days ago .

    Eh .. This steak wasnt really how I liked it cooked ... But sir did you have to eat the whole thing before complaining ?

    Just poking fun lol
     
  11. JoeTheDragon

    JoeTheDragon Hall Of Fame

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    doesn't extra work like that need a up front payment?
     
  12. i3rown

    i3rown AllStar

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    Sep 3, 2011
    Depends on the area
     
  13. samrs

    samrs MANC

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    May 30, 2004
    Flat Branch, NC
    There are all sorts of interesting scenarios. I need a signature on the lease agreement in my handheld in order to activate. Should I do all the work and then have them refuse to sign? It has happened, just not to me....there is a thread around here about folks complaining because they are billed for things they didn't sign up for...why bother.
     
  14. Shades228

    Shades228 DaBears

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    For everyone it's 24 hours from the time of activation. There are in some very rare cases where it can be longer however it's not from the activation date at that time so it's possible that the 24 hours is actually longer in those cases. So for all intent and purposes it's 24 hours.
     
  15. Jacob Braun

    Jacob Braun King of Awesome

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    Oct 5, 2011
    Tulsa, OK
    This is true.
     
  16. Blankman2k5

    Blankman2k5 Legend

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    Oct 20, 2010
    The contract period to cancel is twenty four hours. In some states you are able to cancel up to fifteen days after your order is placed if your confirmation email/letter is different from the offer that was verbally promised by direct sales. If you order through a retailer then you are not eligible for the fifteen day period and if your install was fifteen days or more after the date your order was placed you only have the regular twenty four hour period available to you to cancel without penalty.
     

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