Recently purchased the Sony S570 and the first BD played on it was Crazy Heart from NetFlix and it would only play with the bars on top and bottom. Called NetFlix and we could not find a resolution and they sent me a replacement and my next in line, Season 1 of Mad Men. The replacement still would not play properly and I tried the Mad Men, just for ****s and giggles, and it plays to the full screen. Strange, huh??