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CSR Said I Am Hoarding Equipment

Discussion in 'DIRECTV General Discussion' started by adamson, Jul 8, 2014.

  1. adamson

    adamson Godfather

    593
    19
    Nov 9, 2007
    Florida
    I called tech support about connecting my old wired interenet adapter to my neighbors HR24, wanted to be sure on the placement (by power inserter or not). Got the proper instructions.

    Next I was told by my neighbor the two output splitter I gave him was mia, so I called Direct tech support to see if I could obtain one from them. Explained my neighbor needed one to connect my old adapter. He stated "oh so your hoarding equipment" in a serious manner. No I cannot get a splitter from Directv, and he had me on the phone typing who knows what for another five minutes. I ordered a splitter after all this from Solid Signal.

    Spoke to retention to report this csr, and they will take care of it. Really Im hoarding? Was I to return the adapter?
     
  2. peds48

    peds48 Genius. DBSTalk Club

    19,860
    1,044
    Jan 10, 2008
    NY
    Nope, the CCK is your to keep, hover DirecTV® never sends out "support hardware" such as splitters, switches, LNB, dishes. The only occasion a splitter is send is the one packaged with the GenieGo2
     
  3. litzdog911

    litzdog911 Well-Known Member

    12,217
    66
    Jun 23, 2004
    Mill Creek, WA
    Not sure why the accused of "hoarding", but DirecTV never sends out things like splitters for self-installers.
     
  4. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,301
    567
    Dec 2, 2010
    Winters,...
    Perhaps you misheard?! Perhaps he was trying to be humorous?

    So, how many receivers do you have! :)
     
  5. adamson

    adamson Godfather

    593
    19
    Nov 9, 2007
    Florida
    Equipment I have is a HR44, 2 C41W's, and one H24 in case of failure of the first three. That's it.

    My post is not to rant on and on, just calling Directv's CSR out for stupidity and disrespect. Im not perfect either and at a personal level I need an attitude adjustment also. Bad week period so Im owly.
     
  6. damondlt

    damondlt New Member

    5,455
    232
    Feb 27, 2006
    Newfoundland...
    I have way more equipment then that.

    I have 4 owned.
    HR20-700 , H23-600, C31 - 700 , R15
    4 LEASED
    HR34 - 700 , HR24 - 500 HR23 - 700 , H25 - 100
     

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