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CSR's now saying "Staying on Ethernet is Illegal"

Discussion in 'DIRECTV Connected Home' started by Mrmiami, May 21, 2010.

  1. Mrmiami

    Mrmiami Legend

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    Oct 3, 2006
    I had planned to go the DECA way anyway when I was prepared to spend the additional money for an all new componets system so I called to investigate the possible cost's but said for now, I was going to stay with the current "Unsupported" Ethernet setup I already had. I just think it would be a wiser choice to go with a setup that D* backs as opposed to staying in a channel that is not supported in any way by D* but what I was told is That is/was not an option. Now I am not naive about the fact that this whole MRV thing is yet another grab/hook for additional money grabbing with the swapping out of boxes,charges for adapters and hookup fees so I took what my CSR (Chris) was telling me with a grain of salt knowing full well his job is really to sell not just flip switches and change account information. However, when he was explaining how and why D* was viewing staying on Ethernet only setup was considered illegle he certainly raised some very valid points about why it was allowed in Beta form and why they want to go in DECA form direction. I wont go into all the details that were explained in GREAT detail to me over the phone (conversation took over an hour) but it raised concern for me in terms of others that are staying pat with ethernet only and perhaps not aware of D* view on this and the implications for them down the line.

    No, I'm not saying the D* Police are going to show up at your door to take you and all your "illegal" equipment away in fact, I actually chuckled out loud to Chris when he used that term because I'm pretty sure if I pressed him to show me this documentation of Illegality in writing that it would never come to fruition but is did solidify my decision to go with the DECA if standing pat meant I'd eventually be left in the dark as far as MRV was concered and I'd be doing this anyway down the road.

    In short, during the Beta testing using ethernet only setups it really was taxing and eating up D* service and servers and staying on that type of network is leaching off of D* service and sucking it dry. I don't know all the fine details on this and hopefully someone here in the know can better explain this viewpoint from DirecTV's perspective but if that is their opinion now I would fully expect them to eliminate that method at somepoint down the line.

    I'd appreciate any input from anyone that has the credentials to dispute this claim or at the very least explain why some are being allowed to stay with the Leaching method as opposed to the Legal D* perferred method, BTW those are both (leaching/legal)their terminology not mine.

    Please don't just come in here writing I been fed hook,line and sinker and been fed the bait, I suspect that in part that is true but remember, I already knew I was going DECA way before the call. I'm just trying to find out what the long term implications will be and why they seem to be throwing all the Beta testers a changeup now (if any truth to this mindset) and why were not being forewarned about this strongly?
     
  2. tooloud10

    tooloud10 Legend

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    Sep 23, 2007
    I was told a very similar story late last night. With no prompting from me, the supervisor told me that she knew what they were saying on "Facebook and DBStalk" but that they weren't allowing Ethernet setups and that I'd have to upgrade to the "swim" (god I hate that they call it that for some reason). She claimed that there were performance problems with the Ethernet setups.

    What really pisses me off is that I begged them to install an SWM system six or eight months ago to avoid cutting up my 100-year-old house and they absolutely refused, and now they won't activate features for me unless it's done.

    I'm not sure how they're managing to do so, but D* customer service is getting worse.
     
  3. njblackberry

    njblackberry Icon

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    Dec 29, 2007
  4. Mrmiami

    Mrmiami Legend

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    Oct 3, 2006
    I feel your pain on the cutting up of your home, that is what bothered me the most about the changeover because I have so many wire buried in my walls and moved B-blockers behind walls just because they ugly in truth, stick out and gobble up shelf space. They are going to need more than a 4 hour window probably just to get started with my new install. Worst of all I'm right in the middle of painting my whole interior and laying rug thoughout my whole house and I really didn't have time allotted to spend the whole day with them!!!
     
  5. Mrmiami

    Mrmiami Legend

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    Oct 3, 2006
    njblackberry, thanks, yep tried all that and their not doing it anymore,,,,,,that is the "new" Illegal way. I did my homework and knew all the details about how to get it done, I was only calling to check on what it was going to cost me further down the line but when I was told email or call to stay put is/was not an option well I just had to find out what this CSR's reasoning was.
     
  6. BudShark

    BudShark New Member

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    Aug 11, 2003
    Its not illegal, its unsupported. The stories you hear from the CSRs are CSR Wives Tales. There has been no mass swarm of DVRs eating DirecTVs servers... there have been no Connected Boxes becoming a self-aware entity and doing DoS on DirecTV... its all good.

    Long term, Ethernet has a role and a place in DirecTVs direction, just as DECA does. :)
     
  7. Carl Spock

    Carl Spock Superfly

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    Mrmiami, you've been fed way too much drama with not enough facts. I don't care how long Chris and you talked. I can watch a TV news channel for an hour and not get any real information.

    Somewhere the concept of "unsupported" became "illegal". I love the concept that a home Ethernet setup uses more of DirecTV's resources. Exactly how is this the case? Does DirecTV store big vats of Internet that get drained down, and it flows more quickly through CAT-5 than it does RG-6? It almost sounds like that to me. Humm. I better go to the store and stock up on more Internet.

    Yes, a home Ethernet setup can use more of DirecTV's resources if they have to roll trucks to fix yours or my wiring. That's why "supported" means SWiM and DECA. They can control the situation. But I don't think DirecTV is making Ethernet electrons outlaws. They are welcome in my house, at least.
     
  8. njblackberry

    njblackberry Icon

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    Dec 29, 2007
    You tried sending them the e-mail and it was rejected?
     
  9. BudShark

    BudShark New Member

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    Aug 11, 2003
    Do you have an email response or how did they contact you to state it is illegal? Its a bit odd for them to say its illegal, AFTER, they created a process to intentionally allow it... ;) Just saying.
     
  10. Richierich

    Richierich Hall Of Fame

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    Jan 10, 2008
    I just Upgraded to SWM/DECA yesterday and everything is working fine!!!

    I guess I don't have to worry now about the Directv Police coming to my house to arrest me!!! :lol:
     
  11. David MacLeod

    David MacLeod New Member

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    Jan 29, 2008
    bet the person who told you this could not explain how it was leeching off directv also.
    traffic from box a does not go to directv server then back to box b....and a full deca setup includes an ethernet connection to vod anyway...
     
  12. dpeters11

    dpeters11 Hall Of Fame

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    May 30, 2007
    Cincinnati
    "In short, during the Beta testing using ethernet only setups it really was taxing and eating up D* service and servers and staying on that type of network is leaching off of D* service and sucking it dry. I don't know all the fine details on this and hopefully someone here in the know can better explain this viewpoint from DirecTV's perspective but if that is their opinion now I would fully expect them to eliminate that method at somepoint down the line."

    This part is total bunk. MRV does not go to any sort of DirecTV server, other than the DVR where the program was recorded to. Now, DirecTV on Demand does use their servers. But it still uses Ethernet, even in a DECA environment. We've been using Ethernet for on Demand for a while now. It also cannot cause problems with their servers, unless their servers can't handle the traffic. If that's the case, that's their problem, and not one that DECA can fix.
     
  13. Mrmiami

    Mrmiami Legend

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    Oct 3, 2006
    Yea ok, that's helpful,,,,,,these are exactly the post I said don't bother with BUD, I am trying to get to the truth on this change of view and the exact answer about the "How" it effects thier system but thanks for your sarcasm.
     
  14. Carl Spock

    Carl Spock Superfly

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    My sarcasm wasn't directed at you but at DirecTV, Mrmiami.
     
  15. Mrmiami

    Mrmiami Legend

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    Oct 3, 2006
    Umm, actually he did so you'd be losing that bet.
     
  16. David MacLeod

    David MacLeod New Member

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    Jan 29, 2008
    then he was lying. he has no idea what he is talking about and was trying to convince you he did.

    edit: I also am not directing any sarcasm to you, the misinformation handed to you disgusts me.
     
  17. Mrmiami

    Mrmiami Legend

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    Oct 3, 2006
    That's actually pretty funny there Carl :>) but in truth, you can actually run out of INT space- it's called a crash.
     
  18. Sixto

    Sixto DIRECTV A-Team

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    Nov 18, 2005
    The DECA dongle takes the coax network ("DECA Cloud") and bridges to the Ethernet port of the HR20/21/22/23. So in effect, both scenarios are Ethernet port connected, just one uses the DirecTV cabling for the home network, and the IP address is the same when used with home network DHCP.

    There has been much discussion on this topic, with presentation of advantages to the DECA configuration (support, performance, ...), along with the obvious reasons why DECA is the standard, because it utilizes the existing coax cabling, but not aware of any difference affecting anything outside the home.

    It's just an IP transport mechanism within the home. An easy one.
     
  19. njblackberry

    njblackberry Icon

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    Dec 29, 2007
    Mrmiami - did you send an e-mail and get a response from DirecTV?
     
  20. David MacLeod

    David MacLeod New Member

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    Jan 29, 2008
    yes, external to the house there is no difference between deca and ethernet.
     

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