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Current customer who is very upset

Discussion in 'General DISH™ Discussion' started by dlbrey, Jun 13, 2013.

  1. dlbrey

    dlbrey New Member

    1
    0
    Jun 13, 2013
    Berea, KY
    We have been a dish network customer for about 10 years and there are no special perks for us. Yes dish network offers 3 months free of the premium channels but we are not interested in that. All the new customers get a discount on their monthly service and receive a free hopper or other device. Current customers do not get these incentives.

    We are currently looking at other options since we are not appreciated when it comes to trying to keep current customers with dish network. We would like to have the option of what the new customers receive. I would love for my bill for the next twelve months be lowered and receive a hopper free. You would definitely keep us as customers.

    I think the owner of dish network, Charlie Ergen, needs to reevaluate what his current customers need and want.

    Thank you.

    dlbrey
     
  2. RBA

    RBA Active Member

    928
    44
    Apr 14, 2013
    TEXAS
    I think you need to talk to a CSR not post complaints. As an existing customer you are eligible for upgrades to the Hopper, what they are willing to do for you depends on what type of a customer you have been for them. If they want you as a customer you should be able to get free upgrades with a 24 mo. contract. If their evaluation of you as a customer says maybe we want you then there will be an upgrade fee along with the 24 mo. contract. If they want full retail you better start looking for a cable co. or Directv. It is a 2 way street you have to give them something in return for their giving you a discount. Buying profitable programming packages, paying your bills promptly, not having a lot of frivolus service calls all goes to being a good customer.
     
  3. damondlt

    damondlt New Member

    5,455
    232
    Feb 27, 2006
    Newfoundland...
    OH STOP!
     
  4. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,353
    905
    Jan 10, 2008
    NY
    OH STOP!


    Posting complains on this forums will not get you anywhere, however calling to CS might yield better results


    Sent from my iPad using DBSTalk mobile app
     
  5. SayWhat?

    SayWhat? Know Nothing

    6,255
    133
    Jun 6, 2009
    Dish has simply lost interest in customer satisfaction.

    Adding fees and dropping perks for longtime customers has become common practice.
     
  6. tsmacro

    tsmacro Hall Of Fame

    2,364
    54
    Apr 28, 2005
    East...
    Hmmmm......when i signed up I got all the freebies and goodies they offer new customers didn't you? I mean that seems fair to me everyone gets those offers one time when they first sign up. On top of that I always have to call BS whenever anyone whines about long time customers not getting anything. I've also had Dish probably just about 10 years now and I've lost count the number of times I've been given some kind of discount or another over the years. In fact It's very rare that my bill doesn't include some kind of discount on it, at the moment for example I have HBO/Starz/Showtime/Encore all for half price. I've had other times where they gave me a discount off my bill for a year or six months, usually 5 or 10 dollars. I could go on and on as far as I can tell Dish is always offering up something for it's existing customers.
     
    1 person likes this.
  7. damondlt

    damondlt New Member

    5,455
    232
    Feb 27, 2006
    Newfoundland...
    Sorry last I checked these forums are supposed to help customers with complaints and issues. You and I both know CSR's are not always the answer. Why have DIRT then?
     
  8. SayWhat?

    SayWhat? Know Nothing

    6,255
    133
    Jun 6, 2009
    ^ They will be raising mine well over $200/yr with no additional benefits and no programming changes.
     
  9. CheriT @ DISH Network

    CheriT @ DISH Network DISH Representative DISH Representative

    60
    2
    Dec 28, 2010
    We can definitely understand your frustration! New customers receive these incentives to sign up with us just as all our customers did when they first signed up. We have a lot of great promotions for existing customers as well! Please send me a PM with your account information so that I can review your account and see what we have available for you! Thank you.
     
    1 person likes this.
  10. joshjr

    joshjr Hall Of Fame DBSTalk Club

    4,807
    84
    Aug 2, 2008
    NE Oklahoma
    I think the OP was looking for insight from someone else. Had this of been for DirecTV I would be saying that you need to deal with the retention department to get the best results and also tell him how to get there. I assume there are Dish customers here that can help in that way too. Either way I understand the customers frustration and hope someone offers help instead of snide remarks about how he should be talking to someone else. Regardless of what some think, there are people on here to help others. I for one love this form for 2 main reasons, the first is that I get to help other people with their issues, the other is that I have somewhere to go with my questions besides a misinformed CSR. Give the guy a break and lets see if we can help him.
     
  11. lparsons21

    lparsons21 Hall Of Fame

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    181
    Mar 4, 2006
    Herrin, IL
    Utter hogwash! Free upgrades are given out all the time, small payment ones too. Just exactly like DirecTV and most other providers.

    Currently without much effort on my part, and being a relatively newly returned customer, I got half off all my premiums for 6 months. No pain, no strain. Will I get some more discounts over time? Sure, some will be very small, some bigger, but I'll get something.

    And if I was with Direct, it would be the same thing in slightly different ways.
     
  12. lparsons21

    lparsons21 Hall Of Fame

    4,224
    181
    Mar 4, 2006
    Herrin, IL
    Is that because of the dropping off of the new customer discounts, bet it is. And you either knew, or should have known that would happen. If you didn't, the problem isn't at E*... :)
     
  13. lparsons21

    lparsons21 Hall Of Fame

    4,224
    181
    Mar 4, 2006
    Herrin, IL
    To the OP, have you called Dish to see what they will do? Or contacted the DIRT team?

    If not, time's awastin' as they say! What they will or won't do will depend on what kind of customer you've been over those 10 years.

    That said, there is a case to be made to switch as it is really the only way you can save significant money.
     
  14. damondlt

    damondlt New Member

    5,455
    232
    Feb 27, 2006
    Newfoundland...
    I would agree, My 3 years with Dish, good ole Charlie handed me nothing but free programming and equipment. I paid $49 for a 622, 211k and I got a 612 and a 722k for free during my 3 year stay.
    Not to mention the free programming throughout . I just had other issues with Dish, but try and get free equipment while under a commitment with Directv and see how well that goes since they tightened their belt!
     
  15. SayWhat?

    SayWhat? Know Nothing

    6,255
    133
    Jun 6, 2009
    Unless you can drop the DVR fee that I never agreed to and reinstate Annual Billing that I have had since day one so that my rate goes back to what it was, there is nothing you can do for me.
     
  16. SayWhat?

    SayWhat? Know Nothing

    6,255
    133
    Jun 6, 2009
    To the peanut gallery, I have no interest in Premiums or package additions or equipment upgrades or any changes at all. I don't want extras or special deals. I just want what I've had for years without unnecessary charges added on by changes I never agreed to.
     
  17. damondlt

    damondlt New Member

    5,455
    232
    Feb 27, 2006
    Newfoundland...
    Fee's was one of my Dish issues. But Directv right now is giving me some fee issues too.
     
  18. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,353
    905
    Jan 10, 2008
    NY
    I think the OP was looking for insight from someone else. Had this of been for DirecTV I would be saying that you need to deal with the retention department to get the best results and also tell him how to get there. I assume there are Dish customers here that can help in that way too. Either way I understand the customers frustration and hope someone offers help instead of snide remarks about how he should be talking to someone else. Regardless of what some think, there are people on here to help others. I for one love this form for 2 main reasons, the first is that I get to help other people with their issues, the other is that I have somewhere to go with my questions besides a misinformed CSR. Give the guy a break and lets see if we can help him.


    We can advise folks here all we want, but at the end of the day, on DISH can make the decision. We can definitely help folks with issues, but definitely not complaints


    Sent from my iPad using DBSTalk mobile app
     
  19. joshjr

    joshjr Hall Of Fame DBSTalk Club

    4,807
    84
    Aug 2, 2008
    NE Oklahoma
    So someone with a complaint that only dealt with a CSR level rep and we guide them to retention or even to Ellen, you dont think is helpful? What do you think the CSR would tell you if you asked to be transferred to Ellen's team or her email address?
     
  20. peds48

    peds48 DIRECTV A-Team DBSTalk Club

    18,353
    905
    Jan 10, 2008
    NY
    So someone with a complaint that only dealt with a CSR level rep and we guide them to retention or even to Ellen, you dont think is helpful? What do you think the CSR would tell you if you asked to be transferred to Ellen's team or her email address?


    and then "Ellen" tells you to take a hike. Very helpful, bottom line company decides what path to take. There is nothing you can say or do to change this fact. Complaining here on how customers get the best deals is just pure entertainment for us...


    Sent from my iPad using DBSTalk mobile app
     

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