So I called to upgrade to the HR34 today and was told I can't because I'm a current customer. Right now the new tech is only available to new customers. WHAT? I have been with DirecTV for over 10 years and never once missed or was late with a bill. I have 7 receivers and movie channels - so I pay a lot. In my company I reward loyalty but not so for DirecTV apparently. Time to look at other options.