I'm trying to have the 622 installed. I originally had a 5/26 date, but the box came early. So I called and they gave me a 5/15 date. I thought to call in at 4 p.m. today. I found that either the entry had not been made in the system or the system had lost the 5/15 appointment. So a day off from work was wasted. The friendly staff in India refused to do anything about the situation or suggest who I might talk to locally (despite the fact I'm some five miles from Dish's main offices). Anyway, short of stopping by their offices, 1) Any suggestions on how to escalate a situation and get some help? 2) When does the 18-month commitment kick in? Would I still have the ability to switch to DirectTV? Any help is appreciated.