Jeff, I had the same exact routine read to me last year when I replaced a bad HR10-250... it was toast and not even powering on. Of course the darn TV was plugged into the same outlet and was working just fine but that wasn't enough for the CSR's script apparently because the person had me take it to another room and test it in there. Oh sure, I'm right on that. <rattle> <rattle> <stomp> <stomp> <stomp> <rattle> <rattle> Yep, it's plugged in again... nope not working in this room either. Frustrating, to say the least. What's interesting is the HP tech support chat that has you check off your level of tech expertise before entering the chat. I've found they skip some of the bozo questions with this method.