1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

customer service stupid about Genie?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by bruceko, Nov 7, 2012.

  1. Nov 7, 2012 #1 of 13
    bruceko

    bruceko Mentor

    46
    0
    Dec 14, 2006
    I called Today about getting my dish realigned on a new pole and possibly upgradeing to a Genie.
    A tech had left a new pole last year for me to install 2 feet to the left of the existing pole due to low signal strength because of a tree. I have the protection plan. the tech told me to call him when I got the pole in and he would come back out. He is no longer working for DTV.
    So when I called in to Protection plan they said it would be $49 because it was a relocation. I explained the situation and they would not budge. so I told them to cancel. They switched me to cancellation and they said they would credit the charge. I told them it should be covered under my protection plan as a realignment. She told me that realignments as of today were not covered under the protection plan.
    then I asked about upgrading to a Genie.
    She said with my current 3 DVR's that the Genie wouldn't show programs from the other DVR's or visversa. I would have to go with the clients which woiuld give me less recording. Basicly she was trying to talk me out of using a Genie.
    I don't think she was correct on either item
     
  2. Nov 7, 2012 #2 of 13
    dpeters11

    dpeters11 Hall Of Fame

    16,251
    490
    May 30, 2007
    Cincinnati
    What are your current DVRs? Depending on the situation, it is possible, but basically would need to be currently an SD install.
     
  3. Nov 7, 2012 #3 of 13
    bruceko

    bruceko Mentor

    46
    0
    Dec 14, 2006
    Hr-24'S
     
  4. Nov 7, 2012 #4 of 13
    otaliema

    otaliema AllStar

    172
    1
    Aug 9, 2012
    Mid-west USA
    Heres what I can confirm the Protection plan covers in your situation.

    Relocation due to Line of sight issues and unlimited realigments as needed.

    The HR34 will see and share to the HR24's and vise versa with out issues. it's the C31's that are not able to access the HR24's at this time.

    I guess the PP agent didn't understand it was due to LOS issue not for your personal preferance.
     
  5. Nov 7, 2012 #5 of 13
    dsw2112

    dsw2112 Always Searching

    1,938
    0
    Jun 12, 2009
    They were incorrect.
     
  6. Nov 7, 2012 #6 of 13
    dpeters11

    dpeters11 Hall Of Fame

    16,251
    490
    May 30, 2007
    Cincinnati
    Definitely. If you had R16's or the THR22, then it would be correct.
     
  7. Nov 7, 2012 #7 of 13
    Tonedeaf

    Tonedeaf Legend

    254
    1
    Jun 13, 2006
    Curious as I have an install on Sunday. I will have the HR34, 2 HR22's and 2 clients. Will the clients not see the HR22's?
     
  8. Nov 7, 2012 #8 of 13
    say-what

    say-what Active Member

    5,794
    15
    Dec 14, 2006
    New Orleans
    At this time, no.
     
  9. Nov 7, 2012 #9 of 13
    Tonedeaf

    Tonedeaf Legend

    254
    1
    Jun 13, 2006
    Well that is a bummer. Will have to rethink my order and possibly cancel. Seems like a bit of a step back to the whole home capabilities I have now.
     
  10. say-what

    say-what Active Member

    5,794
    15
    Dec 14, 2006
    New Orleans
    From the C31 1st look thread, Stewart's answer is:
    Looking at the last few entries in the RVU/C31 issue thread, it looks like that functionality arrived with the latest updates. So, I spoke too soon when I said not yet. Didin't realize it was being pushed with the latest software updates.
     
  11. lacubs

    lacubs Godfather

    582
    7
    Sep 11, 2010
    why can't you just order the Genie and when the tech come ask for a realignment? when i had mine 34 installed the tech automatically did a dish realignment without me asking, and now my dish work even better, i would never thought of asking for dish realignment that day, but i knew i needed one but he did he as part of the installed
     
  12. bruceko

    bruceko Mentor

    46
    0
    Dec 14, 2006
    could have done it that way but the rep was spending all her time trying to convince me the Genie wouldn't work with my system. Would not even give me a price for the upgrade.
    I just called back to try again and was given a price of $299 plus $49 install
    No better deal for a customer they have had since the very beginning.
     
  13. lacubs

    lacubs Godfather

    582
    7
    Sep 11, 2010
    $299.99 + $49 isn't bad to me! i paid $399 + $99 a internet part that is useless and been i customer for like 15yrs and i was pain in butt for 2yrs but no deal me either
     

Share This Page