I don't get it. I had an issue with something a month or so ago. During the conversation, the CSR told me I'd get the NFL SuperFan for free as compensation for all the trouble I had been having. With that said, I open up my online bill today and there it is, a $33 charge this month for SuperFan. This is not the first time this type of thing has happened. What kind of system do they have at D* for billing? Now I will spend who knows how much time on the phone to straighten this out. Anybody else get charged for SuperFan (despite some of you being told it was free) or being charged for any else after being told you wouldn't?