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D* doesn't want boxes back

Discussion in 'DIRECTV General Discussion' started by millertime, Sep 1, 2012.

  1. wahooq

    wahooq New Member

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    Oct 19, 2011
    Tulsa, OK
    And they wont be supported or replaced...
     
  2. Shades228

    Shades228 DaBears

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    To clarify they have been added to the scrap list so tech's are required to take them and then send them off to get recycled. If a replacement is sent out a return kit will not be sent and disposal will be up to the customer.
     
  3. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    I do understand how the new protocol involving the 20s works. I was just hesitant about the status of the 20-700s that I owned and the Tech and supervisor (note the lack of capitalization, the guy knew little about the equipment, nice guy, but not knowledgeable) both times wanted to take the 20-700s with them. I stopped them because they were owned and I didn't know if the status changed as it would if I swapped out an owned 24 for a new one. In that case the owned 24 that was recovered by the installer would be put back in leased status.

    Just got off the phone with ACT and the CSR confirmed that they would remain owned and could be sold.

    Rich
     
  4. Shades228

    Shades228 DaBears

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    If they were replaced for technical reasons it doesn't matter if they're owned or not the tech should have taken them. If it was due to an upgrade then you should have retained them.
     
  5. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    That would seem logical, but that's not what the ACT just told me. I'll run one of the owned 20-700s that was owned and deactivated thru ACT later and see how it comes up.

    The leased 20-700s I don't care about.

    Rich
     
  6. netraa

    netraa Godfather

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    Mar 27, 2007
    If an IRD comes off my truck on a service call, the old one goes back to the warehouse.

    If an IRD comes off my truck for a swap replace type upgrade, the old one goes back to the warehouse.

    If it is a straight up upgrade, and you just want it in the place the old one was, you keep it, and turning the old one off is your responsibility.


    In the case of 1 and 2 above, if the customer insists on keeping it, I am not going to argue with you, but you will be signing a form that states that you are keeping the IRD's and it will have the rid, and access card numbers on them. That then gets filed with *D and recover becomes their and your problem.
     
  7. HarleyD

    HarleyD Hall Of Fame

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    Aug 31, 2006
    Well, I ordered an HD-DVR Friday and today I received a brand, spanking-used HR-21. No remote. No cables. Just the box and the power cord.

    It wasn't dead, just severely disabled. It looked dead. When I plugged it in the ethernet LEDs came on momentarily then everything was dark.

    So for kicks I hooked it up to a TV and plugged it in, again the etherned LEDs came on and then everything went dark, but on the screen it was going through the initialization sequence.

    Eventually it came up to the first setup screen where you select the language but I could not communicate with it. It did not respond to the remote control. It did not respond when I pressed SELECT on the front panel It acted almost like the front panel was unplugged from the mother board.

    I called and the CSR said my order specified "receiver only" thus no remote or cables. I told her the unit I was replacing was not an HR-2X and I would require those things. She apologized and put in for a replacement.

    So the "new" HR-21 is on its' way back...and another unit is on its' way to me.
     
  8. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    That sounds like the power supply is bad, just a guess, but it should make you rethink the urban myth of "refurbishing" that D* keeps pushing. No way that HR should have been sent to you in that condition. The last step in any refurbishing process should be a test of the device to see if it works. Keep fighting, you'll eventually win.

    Rich
     
  9. HarleyD

    HarleyD Hall Of Fame

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    If the power supply was bad it wouldn't have done anything at all.

    It initialized, it started up, it output video, it got to the first setup screen.

    I just couldn't communicate with it. The IR sensor and all the front panel buttons and LEDs were dead. The "brains" were working.

    I don't have a problem with the refurbishing program. I've gotten defective equipment that was new in the box so brand new is no guarantee of 100% functionality either.

    As long as they stand behind it the same as a new item (i.e. "as good as new") I'm OK with it.
     
  10. KSbugeater

    KSbugeater Godfather

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    I had a HR20-100 HDD go bad. I called it in, and D* replaced it with an HR21 (drop-shipped). I have not returned the HR20-100 (partly because the initialization phone call for the replacement was cut off before they told me to return the HR20). Lo and behold, I was charged $250 on Sunday for not returning the HR20. Should I call and ask to keep it for free since Rich was told they don't want them back? I would love to use it as an OTA receiver or as a spare DVR with an eSATA drive.
     
  11. CCarncross

    CCarncross Hall Of Fame

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    Jackson
    If you want to use it, it would have to remain active on your D* account at $6/month to be useable. So you can either call and request a return recovery kit for it, or do what you would like to do.
     
  12. ATARI

    ATARI Hall Of Fame

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    Cancelled my D* service 2 months ago, never returned my HR20-100, never got charged.

    Here we go again with D* inconsistencies with how they treat customers.
     
  13. Rich

    Rich DBSTalk Club DBSTalk Club

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    I've just started to get into power supplies. I don't pretend to know all that much about them, but some functions do work with a bad PS. For instance, I had one 24-500 with what I now know was a bad PS, but that thing puzzled me because the HDD still was spinning and the fan was trying to. I think they get their power from the PS, not sure (I do know the fan gets its power from the HDD). Could not find any other path that would suggest they don't get their power from the PS. Replaced it with a PS I knew was good and it's been working as it should.

    So far, I've replaced three PSs in three 24-500s and doing that solved the problems we were having with them.

    Rich
     
  14. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    Not necessarily. There can be differences in treatment of the HR20s depending on whether it's a replacement, an upgrade or an expansion of service. Whether it's owned or not.

    Finally, some inconsistencies that may arise due to regional practices ain't no biggie unless you're looking to find fault.

    Two days ago, I got an HR34, and the tech was prepared to take the HR20. I said I wanted to keep it; no problem.
     
  15. Rich

    Rich DBSTalk Club DBSTalk Club

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    This illustrates how poorly the communications between folks at D* are. Call Retention and tell them what happened. That should be taken care of quickly. I just turned in two 20-700s that were leased. I've kept the owned 20-700s I have and checked with ACT and they're still listed as owned. They were deactivated by the installer.

    Rich
     
  16. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Bottom line seems to be the HR20 is now something more for the Smithsonian than any replacement inventory item.
     
  17. ChE74

    ChE74 Cool Member

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    I cancelled DTV about 7 wks ago. I have 2 HR 20-100s. Initially was told I would be receiving recover kits. After a number of weeks none showed up. Called DTV and was told they didn't want them back but, may want the activation cards. After several more weeks didn't receive any request for the cards so I still have them. Another call to DTV and they said they probably don't want the cards either. (I do have that CSR's emp. no. and date and time recorded.) Some time ago received a final bill with no charges for unrecoved eqp. and with a refund for remaining unused service. Still don't know what to do with their HRs and I'm reluctant to dispose of them.

    Anybody any suggestions?
     
  18. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    Your local dump should have a section for computers or you can give them to any installer. If any of you have any questions, call the ACT at 877-887-7994. They should be able to answer your questions.

    Rich
     
  19. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Dec 2, 2010
    Winters,...
    If not inconvenient, stick them on a shelf and forget about it for a few more months. Otherwise, your local electronics disposary.

    I am keeping mine as a backup as well if I really need to record something off air.
     
  20. HarleyD

    HarleyD Hall Of Fame

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    Power supplies can be a tricky thing since they can be supplying multiple voltages to different circuits and some voltages can go out while others remain.

    I don't believe there is a dedicated power bus for the front panel on an HR2X.

    I'm going out on a limb there and may get corrected in short order. I'm going largely on what I have seen on other consumer electronics with control panels made up of switches, LEDs and perhaps a mini display tube like VCRs, DVD players, CD players and the like. I've never ripped into an HR2X.

    Perhaps one of our "first look" experts will set me straight. I learn new stuff all the time. Most of what I learn is that I know less than I thought.
     

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