Hmm. When my HR20 was replaced w/ an HR21 yesterday, I made it pretty clear to the installer that I was not happy. The installer is a good guy so didn't get on his case, just told him that I was very disappointed that I was "downgraded" by losing my OTA. I got home today and there's a message from D* - they want to give me a "new HR20". 1) I never called them - clearly my installer must have said something 2) Is a "new" HR20 even possible? 3) Am I jumping out of the pan into the fire. I think I'd rather use my HR10 for OTA and keep the HR21 *iff* the HR20 are unreliable. But I can't get a read on whether they're all crappy, or just some. WWYD?