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D* is offering to put me back to HR20

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by annenoe, Oct 30, 2007.

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  1. annenoe

    annenoe Cool Member

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    Oct 11, 2006
    Hmm. When my HR20 was replaced w/ an HR21 yesterday, I made it pretty clear to the installer that I was not happy. The installer is a good guy so didn't get on his case, just told him that I was very disappointed that I was "downgraded" by losing my OTA.

    I got home today and there's a message from D* - they want to give me a "new HR20".

    1) I never called them - clearly my installer must have said something
    2) Is a "new" HR20 even possible?
    3) Am I jumping out of the pan into the fire. I think I'd rather use my HR10 for OTA and keep the HR21 *iff* the HR20 are unreliable. But I can't get a read on whether they're all crappy, or just some.

    WWYD?
     
  2. spartanstew

    spartanstew Dry as a bone

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    2) Yes, a new HR20 is possible.
    3) If you "might" use OTA, I'd get it. It's basically the same box as the HR21, so one isn't any "less crappy" then the other (and for the record, I don't think either one is crappy).
     
  3. harsh

    harsh Beware the Attack Basset

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    You didn't read the (p)review, did you?
     
  4. HDTVsportsfan

    HDTVsportsfan New Member

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    I've read this a couple of times. What exactly is your point. :)
     
  5. coacho

    coacho Legend

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    Dont get me wrong, I like my HR10 much better than my HR20 but in a recent rain storm, the HR20 pulled in OTA much better than my HR10. If we have to use HR20s, then we should take all the positives we can get - go for the HR20.
     
  6. allenn

    allenn Icon

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    It took over 10 phone calls to get someone that would attempt to order an HR20 to replace the HR21 that I got installed this weekend. The D* was upfront and said he could not guarantee that I would receive an HR20 even though he requested it. I guess I will find out in two days.
     
  7. Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    I would take the offer in a minute.

    - Craig
     
  8. gcisko

    gcisko I am Iron Man!

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    TAKE IT!!!!!!
     
  9. Sirshagg

    Sirshagg Hall Of Fame

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    Take it.

    This will sure tick me off when they try to do this to me.
     
  10. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Yes, if you use OTA, then at this point you should go back to the HR20.
     
  11. harsh

    harsh Beware the Attack Basset

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    The pictures show that the hardware layout has very little in common with the HR20. As is the case with many refined designs the HR21 is quite a bit cleaner.
     
  12. bwaldron

    bwaldron Impossible Dreamer

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    True. And the HR20-100 and -700 differ some also. But functionally there is little or no difference (besides OTA of course), which is probably what was meant.
     
  13. Sirshagg

    Sirshagg Hall Of Fame

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    OTA is a major functionality difference. I'm sure color is an important factor to many people too. Some people go to great lengths to get all their A/V gear to match and look "pretty" together. Having D* mess this up might not be appreciated either.
     
  14. 2000voltz

    2000voltz Legend

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    D* has always had a policy of not making a difference between the HR 100 and 700....now with the HR 21 and no OTA, they will have to changes this policy. good idea to save money and I have no propbelm getting a HR 21, but to make it work they are going to need to ask the customer if they use OTA or not and be able to say what reciever is going where to maximize the right product/cost is going to the right place
     
  15. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    On the other hand if you really don't use OTA (although it sounds like you do) then what's the diff? Why send away a perfectly functional DVR?
     
  16. gcisko

    gcisko I am Iron Man!

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    Oh please. No one is questioning that!

    The OP clearly stated the use of OTA. Did you miss that part? I just do not know what to make of this anymore. Sheesh.
     
  17. glennb

    glennb Hall Of Fame

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    I would have told the installer to put the HR21 back on the truck and leave.

    If the HR20s are still out there there's no reason anyone that uses OTA should let an installer install an HR21.
     
  18. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Perhaps, but since other folks read this forum (including folks that never register), Stuart's information is still pertinent. It is very true that if someone doesn't use OTA at all, then there is really no reason to NOT keep the HR21. It's all a matter of need and preference and I believe that is the only point that was being made.
     
  19. DeanS

    DeanS Legend

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    When D* came out to the house lask week and took away my malfunctioning HR20 and replaced it with a refurbished HR20 (I asked for an HR20 because I still wanted to receive OTA signals) they charged me $299.00
     
  20. gcisko

    gcisko I am Iron Man!

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    No one was arguing that... It just seemed like another attempt to lessen any percieved downside of the HR21. Cheers :D
     
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