Why? Because the HR20 locks up. Mine in particular, east once a day. It wouldn't quite as annoying if: a) it booted up in a minute instead of nearly 10 b) the guide data was persistent C'mon D*, you know this thing locks up like an engine with no oil, so how about you start caching the guide data since you can't seem to fix the lockups. I'll be calling customer retention again as soon as it locks up once after the update (whenever that may be). Call me a pessimist, but I'm not hopeful the new software will fix the lockups.