After spending over an hour and a half on the phone yesterday only to be told to call back later, I thought I'd post here to see if anyone has ever experienced this issue, and if there is any possible recourse that might lead to a solution. The zip code in which I live is actually split between 3 different counties. 2 of the counties are in the Richmond-Petersburg, VA FCC Designated Marketing Area, and the third count (where I am located) is in the Norfolk-Portsmouth-Newport News, VA DMA. I've confirmed with the maps here: http://transition.fcc.gov/dtv/markets/ I've also tried to call the FCC directly to get the info specifically for my street address, but they are currently closed for the holiday. Recently D* has switch my locals from Norfolk to Richmond. When calling DTV, they agree that the county where I live SHOULD receive the local channels for Norfolk. However, because of my zip code, they INSIST that I live in one of the neighboring counties, and NOT the actual county where I DO live. They just keep saying that based on their records and FCC rules, they are required to provide me with Richmond locals. When I try to tell them that their records are incorrect, with regard to my county or residence, they just recite the came thing. I have offered to provide county tax records, voter registration cards, county property assessments, or any other documentation they require, ALL of which PROVE that I live in the county that I say I do, but so far they don't seem interested hearing any info regarding possible discrepancies in their records. There real problem here seems to be that D* is simply using USPS Zip Code maps in order to designate consumers' Designated Marketing Areas. Unfortunately, Zip Code maps and DMA maps do not necessarily coincide with one another. What's ironic about my situation is that in DTV's attempt to follow the FCC guidelines, they are actually forcing me into a market that does NOT follow the FCC guidelines! Has anyone here had any similar experiences? If so, is there ANY way to get D* to listen and to hopefully correct the issue? I've had the Norfolk locals on D* for about 8 or 9 years now. I feel that I should still have them, and would like to keep them if at all possible. Sorry for rambling so long, and thanks in advance!