Is this a case of they (i.e., D*) are setting their rules to the lowest common denominator? I went online to order another HD receiver for my system. It asked if you want "shipping/self-installation" or "professional installation" when you are checking out. I select the self-install option to ship to me and then the next screen it changes to professional installation $49. What??? I call D* and the CSR tells that is weird and she's not sure what that is happening. So....she tries it and gets the same thing. She sends me over to technical support and they get the same thing. The tech CSR tells me to hold why she figures out what she can do. She comes back and says that professional installation is the only option for me since I have a SWiM system. Seriously??? I tell her no thanks and I'll figure out something else. I call back later in the day and get the SAME response. I'm stumped. Why in the world would they tell me on both phone calls that because of the complexity of the SWiM system, that adding a box requires professional installation? I even told them all the hardware and equipment I have as well as how many slots I have left on my SWiM switch. Frustrating. I'm not calling back. Just wanted to get my guests their own box for their room when they visit. FYI....my setup: SWiM 16 (only using 11 of 16 tuner slots) HR34 HR24 HR24 H25 H24 Also, the location is already wired to the panel with the SWiM16. Literally, all that is needed is the coax attached and the power cord plugged in and we're go to go! Sorry for the long-winded rant. Just confused why I ran into such a road block trying to get another box.