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D* will only allow me to have professional install for adding a receiver. What???

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by 996911, Jun 25, 2013.

  1. 996911

    996911 Go Pack!

    813
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    Aug 24, 2006
    Tobacco...
    Too bad I can't tell the system that there is already an installed cable run and the professional just need to plug the box into the wall :rotfl:


    It's not the $49 that bothers me as that is very reasonable to have a truck roll to my house, install the box and be able to answer any questions I might have. What I have a problem with is them not allowing me to have it shipped since I don't need the pro. You'd think there would be a set of questions they could ask a customer and if they answer them all correctly, then the install can me DIY.

    And yes, I asked if they would waive the $49 (or at least part of it) since they are not giving me an option to self-install and they said since I just moved a month ago (movers deal) that I am not eligible for another credit right now. :down:
     
  2. Michael H..

    Michael H.. Member

    191
    5
    May 31, 2007
    I've added HR DVR's over the years, having accumulated 9 of them, a mix of HR20/21/22 (I know, old stuff), basically getting them to ship me a free one each time my contract comes up.
    I've never had an installer come out... for anything, including the dish install, initial system install, and subsequent system upgrades.
    I originally installed a 5LNB non-SWM and an H20 (non-DVR) replacing the old HD H10's, and as I added HR's, I purchased and installed a SWM8, then when I blew past 8 tuners, an additional SWM8 and an E2 Expander.
    I keep the 5LNB non-SWM dish, and the SWM8's because I'm still diplexing an attic OTA into the SWM8's (which the SWM16 doesn't do and didn't exist when I started) and each DVR is Ethernet connected to a router or range extender for internetworking (OTA rather than DECA over the coax).
    If I were to do an install today, I certainly wouldn't duplicate what I've got... but at the points in time that I did the installs and upgrades, these were the options available, and as long as it works, I'm not going to fix it.
    And I'm not going to let a tech, who might very well not even understand what I've got... "fix it" for me.

    I have seen the "pro install required" when I've added DVR's, especially recently, the last time or two.
    But I've either been able to delete it online... or make a "quick" call to a CSR, who has deleted the restriction for me, and shipped it.
     
  3. 996911

    996911 Go Pack!

    813
    0
    Aug 24, 2006
    Tobacco...
    I might make one more call and see if they can ship it. But sitting on hold and dealing with roadblocks on the phone with D* is not exactly my favorite way to kill the time.
     
  4. Phil17108

    Phil17108 Mentor

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    Apr 10, 2010
    Orange...
    One way to avoid all the hassle and the 49 bucks is the protection plan. I went to a SWM system last year during some remodeling doing the install myself with parts I bought on line. This year we had an hr24 have some problems and they sent a tach to replace it, no charge, but did go up in attic to look at the smiw8. This last month we got a free upgrade to hr44 plus genie keeping the hr24, hr23 and letting go of a hr 21 and 23. I did all the prep work, relocating were the genie well be and let the Directv gut install the connectors on the rg6, solid copper, I installed. No hazel or fuss with the CSR's that have to fallow the script with the costumer, set up for the lowest common denominator. By the way the free upgrade is because of the protection plan. I know its a little more the the 49 bucks but if there are more then one call a year I am ahead of the game without the CSR hazel.
     
  5. 996911

    996911 Go Pack!

    813
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    Aug 24, 2006
    Tobacco...
    So if I sign up now for the protection plan, would I have to wait a period of time period before I can start this cluster all over?
     
  6. Phil17108

    Phil17108 Mentor

    85
    0
    Apr 10, 2010
    Orange...
    I don't think so, call them and add it and see what happens.
     
  7. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

    8,325
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    May 17, 2010
    USA
    The Protection Plan commences 1 calendar month from the date of purchase of the plan.
     
  8. peds48

    peds48 Genius. DBSTalk Club

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    Jan 10, 2008
    NY
    The Protection Plan commences 1 calendar month from the date of purchase of the plan.


    Right on. The first 30 days is a "trial" or aka decision period in which no claims can be made against the plan
     
  9. 996911

    996911 Go Pack!

    813
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    Aug 24, 2006
    Tobacco...
    So then the 1st month payment is the "sign-up fee" !rolling
     
  10. peds48

    peds48 Genius. DBSTalk Club

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    So then the 1st month payment is the "sign-up fee" !rolling


    no you wont get charge the first 30 days.
     
  11. 996911

    996911 Go Pack!

    813
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    Aug 24, 2006
    Tobacco...
    Ah, so you sign up and then 30 days later you are officially enrolled.
     
  12. boukengreen

    boukengreen Legend

    397
    18
    Sep 22, 2009
    the plan is awesome had a problem with a 22 losing singel so they sent a tech out while he was here i asked himn if they had the 44 here yet he saidb yes so i usede my free upgrade for the 44 1 hour after he left and a tech was here 2 days later to install for free
     
  13. 996911

    996911 Go Pack!

    813
    0
    Aug 24, 2006
    Tobacco...
    The part of the protection plan that stumps me is that this is all leased equipment. Meaning, D* owns the equipment. Should they send out a replacement anyway. I could understand if we owned the equipment. Not that I would EVER use time warner for programming, but I don't recall them charging for a tech to come out nor to replace a defective or failing box.
     
  14. peds48

    peds48 Genius. DBSTalk Club

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    DirecTV will replace their receivers free of charge, you just pay S&H, of course with the PP is free
     
  15. 996911

    996911 Go Pack!

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    Aug 24, 2006
    Tobacco...
    Thanks for the clarification. Still shouldn't have to pay shipping on a defective box THEY own.
     
  16. Datagg

    Datagg Legend

    260
    4
    May 17, 2009
    Mesa, AZ
    They did that for me as i mentioned all they did was a swap... No issues, but as always it will come down to who you get that day.
     
  17. 996911

    996911 Go Pack!

    813
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    Aug 24, 2006
    Tobacco...
    Since I couldn't find any retailers selling D* boxes I called the home theatre company I used for my new home and asked them what they do about D* for customers. He said they use "X" guy that is an authorized D* sub. I called him and he is swinging over with the box. $99 for the box and $50 for the service call. Not worth the hassle with D* anymore and I feel good helping out a local guy.
     

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