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Daily Random reboots

Discussion in 'ViP612/622/722/722K DVR Support Forum' started by nightfly85, Apr 11, 2006.

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  1. Squiglee

    Squiglee Cool Member

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    Jan 20, 2004
    As I noted in an early post in this thread, I had all these problems with my first 622. Got a replacement box about two weeks ago and have not had a single problem since. No more reboots, no screeching speakers, no stuttering, no problems at all. The unit works like a charm. We do not have OTA out here so that may be part of my no problem situation.
     
  2. madbrain

    madbrain Legend

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    Dec 10, 2004
    Squiglee,

    Do you happen to know the revisions of your old broken and new working 622 ?
     
  3. madbrain

    madbrain Legend

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    Dec 10, 2004
    Pete,

    I agree completely with the above. The 622 makes my 921 look really good, and I had cancelled dish over the 921 problems back in december in the first place, after almost 7 years with dish. I only reactivated dish last month to get the 622 upgrade, in the hope that it would be a better receiver. Sigh ...

    BTW, if it gets down to that, I noted that the contract the installer made me sign last week is different from the deal I was told over the phone when I ordered the 622 upgrade. For one thing, it only lists a 12 months commitment rather than 18 months.

    Also, it only lists fees for not returning the 211 and the 522 receivers, but none for the 622 . I guess that means I get to keep my 622 even if I cancel dish and don't return it . But I'm afraid I wouldn't want to at this point even if it was free, since it's not working !

    My 622 $299 upgrade fee was only charged last month to my credit card, which I pay in full every month. But it was billed at the very beginning of new cycle. The credit card bill is not due for another couple of weeks thanks to the grace period. So, I haven't paid the upgrade fee yet. Hopefully I will receive the replacement 622 receiver tomorrow and the reboot issues will be all gone. If not, I plan on asking dish to take the 622 back and disputting the $299 fee with them, as well as notifying the bank that it's in dispute and that I will not pay it.
     
  4. Portland Pete

    Portland Pete New Member

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    Apr 16, 2006
    If everyone w/ these boxes and issues would take the same action, E* might take it more seriously and realize they have some very very unsatisfied and disappointed loyal HD lovers out there and fix it once and for all. I can understand a new box having a glitch that gets resolved in a week or two but this is ridiculous. My box has so many problems that HD is unviewable and only makes me more angry every time I try, especially OTA locals. I hope you get your $299 refunded. It's only fair. Good luck w/ that. Keep me posted.
     
  5. whatchel1

    whatchel1 Hall Of Fame

    1,086
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    Jan 10, 2006
    My unit today did a reboot all on it's own It was really frustrating. I was DVR'n a program and all of a sudden it just shut off for no reason. I know that it isn't a heat problem as far as where it is located. It is out in the open so there is no restriction of air flow. Dish really needs to get the bugs out of these units or I'm going to call and tell them to turn the 622 off unit the treads strat reporting the units working better. I will go back to my 942 which I havn't returned yet. In fact since I have several weeks to do it. I will wait until the threads start reporting problems fixed. I'm still gettting the pix freeze problem and have to hard reboot it almost everyday to stop the problems. This box is buggier than the 942 when it came out.
     
  6. madbrain

    madbrain Legend

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    Dec 10, 2004
    UPS tried to deliver my new 622 monday but I was at work. I was able to pick it up on UPS will call at 8pm tuesday night.

    The new one is a revision D. It took me a while (45mn) to get activated because the CSRs kept mistyping my R and S numbers. I already set up a lot of timers, dish passes, and my favorite channels. I watched it quite a bit already tuesday and wednesday night. So far, I'm a happy camper without a single reboot ! I'm not ready to declare victory yet, since this is such a short time with the new unit, but it's looking good, much better than the old one for sure where I was scared of watching anything while there was a recording in progress. I'm packing my rev C unit and sending it back.
     
  7. Ron Barry

    Ron Barry 622 Tips & Trick Keeper

    9,881
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    Dec 10, 2002
    I got my replacement 622 last night. I will not go into the details of getting it activated because it was what I would consider well beyond acceptable. However, so far so good. No reboots last night and this morning. Time will tell and I will update this thread after letting it go for a weekend.
     
  8. nightfly85

    nightfly85 Mentor

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    Oct 6, 2005
    Any updates on these issue?

    For me, the issue has gotten worse. I now have two or more "lock ups" per day which require a reboot (via front panel or unplug).

    It's becoming very frustrating - especially when it happens during an NBA game.
     
  9. davidxlai

    davidxlai AllStar

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    Jan 20, 2006
    Get a replacement unit. I got mine 3 weeks ago and so far no reboots.

     
  10. madbrain

    madbrain Legend

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    Dec 10, 2004
    I second that. I have had no issues at all since I got my replacement 622 D unit 2 weeks ago.
     
  11. rdopso

    rdopso Legend

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    Jan 26, 2004
    I have posted this elsewhere in the forum, but I think it bears repeating here.

    One issue re operating complex electronic equipment, especially computers and A/V equipment, that has received little attention on this forum is the quality of electrical service in the home. Although I do not have these readily at hand, I have read scores of technical articles about this subject over the last twenty years and the overwhelming conclusion is that a significant percentage of residences do not have sensitive electronic equipment connected to stable or "clean" electrical sources, and that this situation often creates operating problems that can be difficult to diagnose. There are a host of electrical and electronic issues involved here -- most of them technically over my head -- that are known, especially voltage fluctuations and spikes that will disrupt A/V equipment. I do not specifically know if they can cause the types of DVR problems being reported on this forum, but from computer system techs I have known and worked with, voltage and electrical interference problems, especially on non-dedicated power circuits used for computers and A/V equipment can cause very strange and unpredictable operational bugs. Professional computer techs universally recommend high quality surge protectors and, for highend expensive systems, usually recommend dedicated power supply circuits and power conditioners to eliminate electrical line power supply problems. A number of studies have shown that most surge protectors sold for home use are basically usefull for nothing other than providing additional 110V outlets.

    Also, it is no secrete that there is a wide range in quality of various A/V equipment used in home theater systems -- you usually get what you pay for, so many of us go for the highest quality A/V receivers, cables, and other accesories that we can afford. This usually does not require spending tens of thousands of dollars, but wise shopping and use of purchase criteria in addition to cost are a good idea.

    While it has been recommended on this forum, I doubt that many have their DVRs connected to battery backup power supplies. I have found that even in my newer home, very brief power interuptions (so short they do not affect most appliances and other simple electrical devices) can cause shutdown of computers and some A/V equipment (including DVRs) unless they are connected to battery backup UPS equipment, and I suspect these very short power interuptions could also cause rebooting of DVRs. I have my Dish DVR 622 connected to one such UPS and my large-screen TV and other A/V equipment connected to anothe separate UPS; each UPS is sized to provide at least 20 minutes of battery backup operation. One can also buy higher end UPS equipment that includes an integral power conditioner to minimize voltage fluctuation issues.

    I encourage professional computer and A/V techs and electronics experts to comment on the above and expand or correct my statements as appropriate.
     
  12. PNTR10

    PNTR10 Cool Member

    14
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    Feb 7, 2005
    My 622 Locks Up On Average Of Two Times Per Day, Forcing A Front Panel Reset..i Have Called Dish Three Times On This Problem With No Satisfaction. The First Time The Csr Took Me Through The Usual Steps Including A Power Cord Reset. (i'm Use To All Of These Steps Being I Upgraded From A 921). I Knew This Was Just Blowing Smoke But I Went Through All Of The Steps Knowing I Had No Choice..i Was Told That Should Solve My Problem..ha Ha.. Well It Worked.... For Two Hours.. The Next Day My Wife And I Were Watching A Pre Recorded Show And Recording Another..boom..lockup..i Called Dish ( I Understand That It's A New Machine And I Fully Expected A Few Bugs) And Got The Csr From Hell..here We Go Again, All The Usual Steps They Make You Go Through..while On The Phone I Express To Her That I Have Read That This Is Becoming A Fairly Common Occurance..you Would Think I Insulted Her First Born, She Became Extremely Short And Very Condescending Saying That She Has Never Heard Of This Being A Problem And I More Than Likely Have A Grounding Problem And Would Require A Service Call At My Expense..tried Talking Logic Saying I Never Had This Problem Untill My 622's Arrival. A Service Call Would Be Fine Under The Condition That When It's Determined That I Have No Install Problem I Won't Be Charged. Well Of Course That Didn't Fly..i Have Never Been Late Paying My Bill In Eight Years Of Being With Dish, Have Always Been On The New Technology Bandwagon. Including Hd Starting With The 6000 Then An 811 Then The 921 And Now A 622..she Wouldn't Send Service Untill I Paid For A Service Call Up Front. Thanks ,that's Ok And I Ended My Phone Call..today Is Young And We've Had One Lock Up So Far, Called Dish Again And Talked To An Extremely Nice Csr (i Have Almost Always Been Happy With The Help I Have Gotten From Dish) She Immediately Knew Of The Problem And Stated She Is Getting Quite A Few Calls On This Problem. Of Course We Once Again Had To Go Through All The Usual Steps..conclusion If The Lock Ups Continue To Get Worse Call Back And They'll Swap Out The 622..we'll See..
     
  13. SaltiDawg

    SaltiDawg New Member

    2,383
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    Aug 30, 2004
    Your Word Processor is set to "Title Mode." :lol:

    I've never seen such a long string of words with all words starting with a capital letter. :grin:
     
  14. Squiglee

    Squiglee Cool Member

    23
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    Jan 20, 2004
    Regarding battery backup:

    I have all my electronics, including the 622, plugged into high quality uniteruptable power suppies that will power all the gear for about 15 minutes on a full power failure. We live at the end of the line in the mountains in western Maine and every time the wind blows the power will blip or die. We lost power completely for 4 days over the winter after a wind storm (not unusual here). So to protect our computers etc from the blips, I have three BIG UPS in strategic locations. (by the way we heat with wood and can pump water by hand if necessary)

    The point of this is that even with that protection and conditioning of the power, we had the lockups and crashes on our first 622. After a few weeks of calls and waiting for the "software" fix, we asked for a new unit. Not one lock up or crash in the 5 weeks or so since we got the replacement.
     
  15. rdopso

    rdopso Legend

    150
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    Jan 26, 2004
    Your positive experience with the replacement 622 certainly suggests a hardware or software issue with the first 622. Good to hear, though, that Dish is replacing them without too much of a hassle.
     
  16. madbrain

    madbrain Legend

    159
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    Dec 10, 2004
    I have pretty good power in California from the city of Santa Clara electric utility (Silicon valley power), but I still use a monster line conditioner for all home theater components including the 622.
    The first rev C 622 had daily crashes; the new rev D has had none.
    Both were at the same L356 software revision, so it was clearly a hardware problem.
     
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