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DATA COLLECTION: 921 EPG "No Information Available" problem.

Discussion in 'Other HD Receiver Support Forum (811, 921, 942)' started by Allen Noland, Dec 2, 2005.

  1. Jan 27, 2006 #61 of 127
    devough

    devough New Member

    6
    0
    Jan 3, 2005
    My 921 does this from time to time. Drives me nuts.
     
  2. Jan 27, 2006 #62 of 127
    jadebox

    jadebox Godfather

    404
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    Dec 13, 2004
    Thanks again for the suggestions.

    Before going to sleep the other night, I rebooted the 921 - power off then cycled power. Then I turned the receiver off with the remote. The next day, and since, I've had the full programming guide. :)

    Now I need to work on the other problems .....

    -- Roger
     
  3. Jan 31, 2006 #63 of 127
    robkunz

    robkunz Cool Member

    17
    0
    Jun 8, 2005
    About a week ago I lost only some of my local OTA guide data. A few channels are fine but the rest say "No Information Available." I have done both a soft and hard reboot but no change. Luckily all of my timers are still firing fine.

    I called 921 Advanced Tech last night. I was told there was a known issue with this. She took my receiver information and said she would send a report to an engineer. She then told me to wait two days and if nothing changed and I did not hear from them to call them back (this must be a standard line because I heared it several times a year ago but it seemed my issue fell into a black hole).

    I'm not holding my breath but we'll see what happens within the magic two days.
     
  4. Feb 12, 2006 #64 of 127
    tthomps

    tthomps Mentor

    34
    0
    Jul 17, 2004
    Yesterday moring, the "no information" bug showed up again. The guide was fine at 8 am, but around 10am the guide collapsed to the current show and one after it. The guide did not return with a warm boot, cold boot, or check switch. It was back this morning after the overnight warm boot. This is the third time this has happended, and the guide will only return after the overnight reboot.
     
  5. Feb 16, 2006 #65 of 127
    boylehome

    boylehome Hall Of Fame/Supporter

    2,143
    0
    Jul 16, 2004
    This morning on both 921's I only had 2 days of EPG data.

    Okay, I've done the usual procedures for the fixing of the EPG and NADA. They still have the 2 day guide.
     
  6. Feb 16, 2006 #66 of 127
    penguin44

    penguin44 Legend

    137
    0
    Oct 29, 2005
    Same here. Been like that since last night. Hard and soft reboot. Nil.
     
  7. Feb 16, 2006 #67 of 127
    boylehome

    boylehome Hall Of Fame/Supporter

    2,143
    0
    Jul 16, 2004
    I called E* Advanced Tech. support and reported the problem. They have received many reports of this problem. The tech. ran me through the standard procedures to eliminate any process that may prohibit the restoring of the 9 the guide. The guides are still only for 2 days.
     
  8. Feb 16, 2006 #68 of 127
    Grandude

    Grandude RichardParker II

    938
    12
    Oct 21, 2004
    Hmm, well two days is better than the one to two hours that happens to me all the time.
    When is Dish going to reimburse us for the money spent on a DVR that can't be used as such? I'm talking about both the DVR fee and the local channels fee.

    Is the 921 officially dead? Is any work being done software wise to get it to perform at least up to its official title as a DVR/PVR?

    Are we going to be forced to upgrade to a 622 at our expense?

    The whole 921 situation sucks, big time.:mad:
     
  9. Feb 16, 2006 #69 of 127
    boylehome

    boylehome Hall Of Fame/Supporter

    2,143
    0
    Jul 16, 2004
    Two days are sorta better but the 9 days should be there 24/7. About your questions, I wasn't thinking about those issues when I was talking to tech. support. They are all good questions and I would hope that you will call E*, ask them, then report back to us so we will know what to expect from them.
     
  10. Feb 17, 2006 #70 of 127
    boylehome

    boylehome Hall Of Fame/Supporter

    2,143
    0
    Jul 16, 2004
    It is day 2 and both 921's still only have 2 days worth of EPG data.
     
  11. Feb 17, 2006 #71 of 127
    russ9

    russ9 Godfather

    391
    3
    Jan 28, 2004
    Same here - 2 days of data.
     
  12. Feb 17, 2006 #72 of 127
    penguin44

    penguin44 Legend

    137
    0
    Oct 29, 2005
    Same here. Getting annoyed since I go away on monday for 3 days and woud like to record some programs.
     
  13. Feb 17, 2006 #73 of 127
    lionsrule

    lionsrule Godfather

    449
    0
    Nov 25, 2003
    Same here.......two days only! Tried both a cord pull and manual reboot. Anyone emailed ceo@echostar? Perhaps a request for a credit is in order.
     
  14. Feb 18, 2006 #74 of 127
    boylehome

    boylehome Hall Of Fame/Supporter

    2,143
    0
    Jul 16, 2004
    Day 3 still a 2 day guide. This needs fixed.
     
  15. Feb 18, 2006 #75 of 127
    penguin44

    penguin44 Legend

    137
    0
    Oct 29, 2005
    Posted in other forum. Guide was still 2 days until about 7 am and it's a full 9 days!
     
  16. Feb 18, 2006 #76 of 127
    gregmisc

    gregmisc Cool Member

    27
    0
    Jan 10, 2005
    I now only have 2 days of EPG on my 921. It was fine last night but I just tried to set up a timer for Monday but can't see past Sunday midnight.
     
  17. Feb 19, 2006 #77 of 127
    boylehome

    boylehome Hall Of Fame/Supporter

    2,143
    0
    Jul 16, 2004
    Day 4 still only a two day guide on bot 921's.
     
  18. Feb 19, 2006 #78 of 127
    Ben Hodson

    Ben Hodson Cool Member

    19
    0
    Mar 10, 2005
    2 days of guide only and for most channels it is info no available for further out then 2 hours. This is on both of our 921's. Our third box (an 811) appears to have the problem as well only going out 2 days but at least full data for the 2.
     
  19. Feb 19, 2006 #79 of 127
    Grandude

    Grandude RichardParker II

    938
    12
    Oct 21, 2004
    I believe two days is normal for the 811.
     
  20. Feb 20, 2006 #80 of 127
    SummitAdvantageRetailer

    SummitAdvantageRetailer Godfather

    422
    0
    Feb 20, 2005
    My 921 also having the No Info bug AND 2-day guide at times. Grrr...
     

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