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DATA COLLECTION: Stuck Aspect Ratio

Discussion in 'Other HD Receiver Support Forum (811, 921, 942)' started by Allen Noland, May 13, 2005.

  1. May 13, 2005 #1 of 141
    Allen Noland

    Allen Noland New Member

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    The problem is that there isn't a way I've found to reproduce the bug. I only get problem about once a week. If you get the problem often, please posts in as much detail as possible how your 921 is used the day of the problem.
     
  2. May 14, 2005 #2 of 141
    Michael P

    Michael P Hall Of Fame

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    I use my 921 on an analog TV for now. My aspect ratio gets stuck about once avery two weeks. I find that if I get impatient (i.e. switching between Gray Bars, Letterbox, etc.) too fast eventually the aspect gets stuck. A front panel reboot usually fixes the issue for me.

    I can't say if the same would hold true for those using the HD outputs (although I would not be surprised). With the 921 the key to sucess is patience, Patience, PATIENCE! :p
     
  3. May 16, 2005 #3 of 141
    richardlazar

    richardlazar Cool Member

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    Dec 19, 2004
    This happens to me often. I'll try to notice what triggers it, but I think it is when I switch from a HD OTA station to the guide and then select a non-wide screen sat. channel.

    The only fix seems to be a hard power off and power on.

    Richard
    Boot Version 150B
    Flash Version F053
    SW Version L213HEED-N
     
  4. May 24, 2005 #4 of 141
    bbomar

    bbomar Legend

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    Oct 18, 2004
    This seems to have gotten worse on my 921. It seems that switching
    from an HD channel (either OTA or satellite) can trigger the problem
    where satellite and recorded programs are stuck in stretch mode.
    Strangely, OTA channels are still correct.
     
  5. May 24, 2005 #5 of 141
    boylehome

    boylehome Hall Of Fame/Supporter

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    Was watching Access Hollywood last night via the HEED 921. I was not doing anything to the unit and nothing was recording. As I was watching the screen went from 4:3 to 16:9. I grabbed the remote and found that the Format button didn't work. Had to reboot to fix.
     
  6. May 24, 2005 #6 of 141
    BobMurdoch

    BobMurdoch Hall Of Fame

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    I don't use the OTA tuner, but I still get this bug. I haven't discovered what triggers it, but it isn't just an OTA users issue. Once again, only a hard power reboot clears the bug.

    Also, the vertical/horizontal custom positioning is also disabled by this bug

    For those who don't realize, you can adjust the picture position on the second page of the preferences menu (click on the "More" button when you get to the preferences page). Move the position up or down to adjust the picture..... this is useful for those who use stretch or zoom modes and want to make sure you keep the ESPNNews or CNN ticker crawl at the bottom fully viewable. Ditto for the FoxSports score banners at the top of the screen on MLB games.
     
  7. May 24, 2005 #7 of 141
    jventre

    jventre Cool Member

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    Apr 29, 2004
    This seems to be happening more frequently. It used to happen about once a week, then stopped for a while and now happens more then ever. Yesterday it happened 2 twice. It only occurs when switching from an HD channel (OTA or sat provided) to a non-HD channel. My system always freezes in Strtetch mode. I;ve seen other that say they get stuck in ZOOM but I never have, only Stretch but the screen display still says NORMAL. It also only seems to happen after watching the HS channel for a while (>15 minutes). I have not seen it happen after viewing a recorded HD program but that doesn't mean it can't happen. From the posts I've read this problem has been occuring for over a year. Does DISH ever plan to fix it. Re-boot is a royal pain but it is the only way to correct it once it happens.
     
  8. May 24, 2005 #8 of 141
    Allen Noland

    Allen Noland New Member

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    Apr 23, 2002

    Yes, this is why I'm collecting information about the problem.

    Has anyone noticed the picture getting stuck in 1/4 (preview) mode as well? I don't change my aspect ratio much so I don't notice the problem until I go to watch a DVR event and it stuck in 1/4 screen mode. If I go to the Display Setup screen, the picture will go full size.
     
  9. May 24, 2005 #9 of 141
    Larry

    Larry AllStar/Supporter DBSTalk Gold Club

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    Aug 1, 2003
    Yes, it happened to me over the weekend. I thought to myself, "just when you think you've seen it all...". It happened when I turned on the 921, so I don't know what caused it. As I remember it seemed smaller than 1/4 size...probably a size in between the two different PIP sizes. A power reset cured it. I have a switched power strip next to my 921, so I usually power down anymore since it's usually faster than trying different fixes (as he throws up his hands in surrender).
     
  10. May 25, 2005 #10 of 141
    djdj

    djdj Cool Member

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    Jul 27, 2004
    It seems this happens about the same time that the Page Up, Page Down, and SD/HD keys quit working on the remote too, at least for me. And the only solution I have found is a reboot.
     
  11. May 26, 2005 #11 of 141
    jcord51

    jcord51 Legend

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    Feb 1, 2003
    Same thing happens to me and is really annoying. I have to do a power button reset for it to work once more. :mad:
     
  12. May 26, 2005 #12 of 141
    Allen Noland

    Allen Noland New Member

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    How many of you are having this problem while running 720p? I had been running 1080i for the last few weeks wasn't having any problems. I switched to 720p the night before last and it came back with a vengeance.
     
  13. May 26, 2005 #13 of 141
    bbomar

    bbomar Legend

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    Oct 18, 2004
    I am running 720p with a DVI output to an LCD TV. I need to reboot
    more than once on some days to get out of stretch mode. Other than
    this problem and the red dot going in the wrong box, I usually have no
    problems with the 921. In 8 months I got only one ZSR and I record
    OTA and satellite a few times every day.
     
  14. May 26, 2005 #14 of 141
    Larry

    Larry AllStar/Supporter DBSTalk Gold Club

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    We seem to have morphed two problems into one thread. Are you referring to the stuck aspect problem or the preview window problem?

    BTW, I'm using 1080i and got the preview window problem again. I was using the guide and when I cancelled out...nothing left but the preview window. No button presses seemed to do anything, except pressing "guide" brought back the guide for about a second...then back to the preview window. Yet another power reset. :nono2:
     
  15. May 26, 2005 #15 of 141
    boylehome

    boylehome Hall Of Fame/Supporter

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    Running 720p on both 921's. Monitor is native 720p.
     
  16. May 26, 2005 #16 of 141
    4HiMarks

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    I have the stuck aspect problem, but I can't say how often as I rarely watch SD material. It is always fine in 720p.

    -Chris
     
  17. May 26, 2005 #17 of 141
    Allen Noland

    Allen Noland New Member

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    I don't get the aspect ratio problem until I get the stuck preview problem so I'm thinking it is the same root problem.
     
  18. May 26, 2005 #18 of 141
    Larry

    Larry AllStar/Supporter DBSTalk Gold Club

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    Maybe so. Unfortunately, once I get the stuck preview window I have to reboot...so I am not able to see if the aspect ration is stuck or not. (I was watching HD OTA today when I went to the guide.) Next time the aspect ration is stuck, I'll try the guide to see if I can force the preview window problem.
     
  19. May 26, 2005 #19 of 141
    tnsprin

    tnsprin Hall Of Fame

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    I have 1080i and get stuck aspect frequently. I nave not had the stuck preview problem most of the time. I don't think they are related.

    I was one of the first to post this problem. http://www.dbstalk.com/showthread.php?t=36171 . I have often noticed that all sorts of other functions stop working once the stuck aspect problems occurs. Slower or no response to various other remote functions. I am fairly sure some process is running away and delaying other processes from occurring. I've seen other options such as bringing up the DVR recorded program list take 5 minutes after I requested it once this problem hits.

    I've seen this problem occur the first thing I power up one of my two 921's. Presumably after a overnight reboot has occurred.

    If I don't have a program recording, or that I feel I must watch, I now always force an immediate power button reboot to avoid all the problems I've seen in the past. Seem to keep my machines much healthier then it was at the worst.

    At the worst I have rebooted 3 times in a single day. Then I have gone a couple weeks without a problem.

    Whatever causes this may be triggered by a signal dependency. I frequently have both machines go out at not at the same exact time, but within a few hours of each other. If they still have no idea what causes this, then it may be important to record when this is occurring.

    I don't think its HD/sd switching related, as I've had this while previously viewing SD channels and without switching to HD programs at all.
     
  20. Jun 6, 2005 #20 of 141
    bbomar

    bbomar Legend

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    Oct 18, 2004
    I switched from 720p to 1080i last week. For a couple of days the stuck
    aspect was gone but now it is back, seemingly just as bad as when I
    was using 720p. Last night I saw a new problem. The DVR menu would
    not come up. The guide would come up and I could change channels
    but the DVR menu just would not come up. A reboot was necessary.
     

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