I'm a potential new subscriber in Austin, TX. Called again today and was told the HR34 is available, but not orderable...this was after about 45 minutes on the phone and numerous "let me talk to my supervisor". "We don't have the HR34, just activate now anyway." I overrated DIRECTV customer service at an F, it is more like an F- They told me to activate the service by having the installer come out and install a random receiver. Then, I quote: "At anytime you can always upgrade your equipment, just call and ask for the HR34." Hahhaha. It appears that DIRECTV has no way to actually send an installer with the equipment you want or to mail you a receiver directly. Install is scheduled for Sunday and I will reject the install until they show up with an HR34. This is amazing...I have leverage as a new customer and can't get anything done. Good luck to all of you wanting to upgrade...I really feel sorry for you.