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Deactivated Receivers Listed in Apps - Issues/Discussion

16K views 91 replies 20 participants last post by  raromr 
#1 ·
Since it seems that multiple people are starting to have this issue, I figured it would be good to get all of these reports in one thread in case DirecTV decides to take a look here.

Basically, the issue that is a new activated receiver will not be listed in the DirecTV iPad and iPhone app and GenieGo apps will not list the PlayList for the receiver. It appears that the deactivated receiver is still listed in the apps as well. On the DirecTV website, the new receiver is listed correctly, however, it will state that it is not connected to the Internet.

If you are having this issue, post here in this thread. To help out, post the full model number of the deactivated receivers and the new receivers.

Thanks,
Merg
 
#38 ·
spidey said:
Actually there is still one hiccup. The hr44 playlist doesn't show on iPad application. The hr44 does show up in the control panel, I can change channels etc just doesn't show the playlist. Geniego every so often looses the hr24 so a reset of it does get it back and populated.
During my installation of the HR44... the installer had to call support to get my HR22 properly Whole Home authorized... during that time, the phone tech said playlists won't show on your iPad until your HR44 shows as Internet: Yes . I have no way of knowing is this is true because mine still says NO and my iPad app still is attempting to find the old one and the new HR44 is not showing. I did get a GenieGo but I am really not concerned about it not working until these other issues are resolved.
 
#39 ·
At 48 hours plus since the replacement HR23 was activated, no changes, still "offline" from the iPad/Android/D* website - still waiting
 
#40 ·
Hi everyone, I started a thread in another location, but kind folks pointed me over here. I'm in the same boat, it seems: On Tuesday I replaced an HR20-700 (and a standard definition R??) with an HR34-700 plus one client and the GenieGO. The Genie's not appearing in my iPad app, and the GenieGO can't be found, either ("missing one or more system requirements to activate"). My equipment page shows the Genie as not connected to the internet, but it is (good IP address via wired connection, all devices on the same subnet, can watch video on demand, etc.). I don't see my old equipment listed there.

Oh, and like abrender noted, my installers had to call support to get Whole Home authorized.

I got a voicemail from my installer team this afternoon that it's a known problem and DIRECTV's working on a resolution. Fingers crossed it gets sorted out soon!
 
#41 ·
DirecTV has implemented some changes by the whole issue is not resolve yet
 
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#43 ·
Still a no-go for me. While all my DVRs and STBs are showing up as connected to the internet on the Directv.com equipment page and I am finally able to log into the iPhone and iPad apps, I still receive a message on the apps of "Receiver Error. Your account receiver list could not be downloaded." So the apps remain utterly useless.
 
#47 ·
Day three, iPad, Android are connected. D* still indicates internet no but I can schedule recording from the website so I'm happy. 3 days seems to be the lucky number.
 
#49 ·
Still no love here. I can log into the app(s), but cannot see any of my receivers and cannot watch any programming. Also cannot log into HBO Go and cannot schedule anything from the Directv website. They gave me a $10 credit for my troubles at least, but I'd rather have these things working like they're supposed to work, it's been six full days now. (Although I didn't appreciate them telling me they'd give me a $10 credit, despite the fact that these are free services provided by Directv. I didn't want to get into a back-and-forth with the representative, but that's a bit disingenuous I think.)
 
#51 ·
Still to seeing hr24 have opened a separate thread in connected home forum on this


Keep it in this thread as it's all related.


- Merg

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