A few questions for the group re my dead living room DVR. When we went to watch TV tonight, we discovered a dead DVR. Box was off and unresponsive. Hard reset and receiver self check produced a diagnostics code 14-792. I am on the protection plan so D*TV is sending a replacement (also got 2 free months Showtime which was nice). I have two questions: 1.) does anyone know what the code means (I assume it is a drive failure), 2.) csr said no way to recover recordings - is this true? I would think you could pull the drive and run a disk repair utility to fix/salvage recordings - is that possible? Would opening it violate my terms?