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dead h20

Discussion in 'DIRECTV General Discussion' started by millertime, Jan 3, 2013.

  1. Jan 3, 2013 #1 of 13
    millertime

    millertime Godfather

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    Sep 2, 2007
    Called to get replacement and wouldn't you know another h20 showed up today! I'm sending it back, rediculous
     
  2. Jan 3, 2013 #2 of 13
    Brandon Wedgeworth

    Brandon Wedgeworth Administrator Staff Member Administrator DBSTalk Gold Club

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    Jan 6, 2007
    Alabaster, AL
    Is the new one dead? If not, why send it back. It's a like for like replacement.
     
  3. Jan 3, 2013 #3 of 13
    goinsleeper

    goinsleeper Godfather

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    May 22, 2012
    If it's a big deal to you and you don't mind taking advantage of the situation, call and ask for a 3D swap. Only reason I even mention it is the H20 is the only HD receiver without the HD menus, no idea why they would even issue those anymore, other than the like for like swap previously mentioned.
     
  4. Jan 3, 2013 #4 of 13
    Jacob Braun

    Jacob Braun King of Awesome

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    Tulsa, OK
    What???
    I'm totally baffled by that!
    Did you mention you use the OTA tuner when they were replacing it? (Only reason I can think that you may get an H20 instead of an H21 or higher)
     
  5. Jan 3, 2013 #5 of 13
    west99999

    west99999 Icon

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    May 11, 2007
    Although H20 have been "discontinued" they will continue to be sent until the refurb inventory has been depleted. My guess is the stock is very low at this point.
     
  6. Jan 3, 2013 #6 of 13
    goinsleeper

    goinsleeper Godfather

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    That was my thought as well. I would've guessed they've been out of stock for a while... go figure.
     
  7. Jan 4, 2013 #7 of 13
    millertime

    millertime Godfather

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    Sep 2, 2007
    Didn't mention the ota oops. They still shouldn't be issuing HD boxes that don't have an ethernet.
     
  8. Jan 4, 2013 #8 of 13
    The Merg

    The Merg 1*

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    Northern VA
    If you are set up with a Whole Home setup, they definitely won't as the Ethernet port is needed for DECA. It's possible the CSR checked the OTA box assuming that you use OTA since you still had a H20 (as not many people do anymore).

    - Merg
     
  9. Jan 4, 2013 #9 of 13
    millertime

    millertime Godfather

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    Sep 2, 2007
    Weird thing I do have whole home dvr. They told me there is nothing they can do. I said I won't activate it and they said fine and they don't want it sent back.
     
  10. Richierich

    Richierich Hall Of Fame

    8,489
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    Jan 10, 2008
    I would sent an Email to Ellen Filipiak (VP Office of Directv Customer Service) and tell them you are unhappy with the H20 and need to be Upgraded to something better and they can make it happen.

    Be Very Polite when you send your Email and they can make it happen. :)

    ellen.filipiak@directv.com.
     
  11. Brandon Wedgeworth

    Brandon Wedgeworth Administrator Staff Member Administrator DBSTalk Gold Club

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    Jan 6, 2007
    Alabaster, AL
    If that's the case, then you should try one more time to call back and explain that you have whole home and that the box they sent you won't work with whole home. A decent CSR should understand that only a whole home capable box should be sent to a home that is set up for whole home. If they still won't help, then I'd go the VP office email route. I'd give another CSR a shot to fix it first though. Maybe try to get to technical support instead of the regular front line CSRs. Tech Support folks should understand the issue better.
     
  12. hitokage

    hitokage Legend

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    Jan 19, 2010
    Is your Whole Home install official or unsupported? If they came out to give you Whole Home, I believe they were suppose to automatically swap any existing H20s. If you set it up yourself and they have it as unsupported, that may be why you didn't automatically get an H21 or above.
     
  13. millertime

    millertime Godfather

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    Sep 2, 2007
    installed myself with deca
     

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