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Deals on a SECOND HR20/21?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Steveknj, Jan 2, 2008.

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  1. glennb

    glennb Hall Of Fame

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    Sep 21, 2006
    Kinda funny that someone would consider laying out the money to buy another HDTV but reluctant to lay out $200 or so for another DIRECTV HD DVR.
     
  2. Green23

    Green23 Cool Member

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    Oct 19, 2006
    use a multiswitch???
     
  3. fochs13

    fochs13 Legend

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    Dec 1, 2006
    You can probably expect to pay between $100 - $200 and keep in mind that they may send you a refurbished unit.
     
  4. glennb

    glennb Hall Of Fame

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    Sep 21, 2006
    They'll probably send you a refurbished one and you can't really do anything about it since it's leased. You can't argue - I'm giving you $200(or whatever) to buy a new one !! Not a refurbished one !! You aren't buying it.
     
  5. seemenewd

    seemenewd Cool Member

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    Dec 18, 2007
    Is there a "retention dept" phone number on their website somewhere? I read about folk saying that one needs to talk to the retention department, but how does one go about doing that? Sorry if this is a really dumb question. :) I've been with DirecTV for about ten years and still have the same original equipment and need massive HD updating. FiOS TV (just launched here) and Dish being the major alternatives I've been looking at, although I think cable is available too.
     
  6. eibook

    eibook Legend

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    Jan 5, 2007
    Maybe you just dropped $1000 or $2000 on a new TV so what? Within the past year and a half I have paid $500 to lease a HR10-250 and $299 to lease a HR20 I am very reluctant to pay $299 to lease another receiver that probably won't have OTA cabability (which will cost me more down the road because I need the "OTA Solution").

    Maybe it's not all about money, maybe there are some principals involved, sometimes it feels like DirecTv is dragging you over hot coals.
     
  7. fredandbetty

    fredandbetty Godfather

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    Jan 28, 2007

    Oh wow you are one of the ones that Directv would seriously take care of, because they want you locked in for two years, and its almost as if they would 'hook you up' :) with the whole schbang- new dish, multiswitch ( if needed), HD box (es ), my suggestion, give them a call- you have to go through the CSR's ( i think- unless you email them and they will get back to you with a phone number and PIN code to get to retention)
    since they know your equipment anyways, they could just simply see exactly what you have and suggest options...
     
  8. seemenewd

    seemenewd Cool Member

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    Dec 18, 2007
    I've emailed them and just got back a phone number and PIN code, so I presume that's the "retention" department. Is it reasonable to hope/expect that they might include multiple HD DVR receivers (we'd like three) "free"? Note also that we have had the Premier plan (or equivalent) "forever" in addition to ESPN's home court.

    I tried to point out in the email that I've actually four options (DirecTV, Dish, FiOS TV, and Comcast). They're roughly in that order in my mind preference-wise based on how things are now (FiOS may have the best potential upside, but they're like Apple in terms of having little visibility of their plans or timing).

    I just fear they'll offer me "list' price on everything which would push me toward Dish (primarily) or even FiOS (which I'll be switching to anyway for internet).


    Sigh...
     
  9. glennb

    glennb Hall Of Fame

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    Sep 21, 2006
    Maybe I dropped $2400 on a new HDTV about 6 years so what ? Within the past year and a half I have paid $299 to lease an HR20 and $85 to buy a 5 LNB dish that I installed myself so what ?

    Are you reluctant to pay $199 to lease another one ?
     
  10. eibook

    eibook Legend

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    Jan 5, 2007
    Yes I am...I have spent more than enough money to "Lease" their equipment. The first $500 piece of equipment is obsolete because of MPEG-4, so I am forced to spend another $299, a year later, to get equipment that will receive the channels I pay for.

    Now, I got a new HDTV and if I want a DVR I need to spend at least $200 for a DVR plus whatever the cost of the OTA solution is, as LIN owns my local CBS station.

    So in the 2 years i've had Directv i've spent at least $800 on Directv equipment and another $200 on the OTA antenna. Now I would have to shell out another $200-$300 to get a DVR, it's getting to be a joke.
     
  11. jimb726

    jimb726 Icon

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    Jan 9, 2007
    Well it appears that you have a choice to make, pay for the DVR or switch providers. From reading other posts around the site, it appears that they have finally put the brakes on many of the freebies.
     
  12. eibook

    eibook Legend

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    Jan 5, 2007
    I knew this post was coming. As a customer of Directv I am just pointing out some of the issues with the way they do business. I can have issues with a company and choose to stay with them, because, as of now, there are no better Sat/Cable options for me.

    I am probably not the only Directv customer that has these issues.

    I am not looking for freebies...I am just trying to make a point about Directv's business model.

    Also I'm gone as soon as Fios is an option for me!
     
  13. jimb726

    jimb726 Icon

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    Jan 9, 2007
    I think you misunderstood me, I am not criticizing you, but it is that simple, if you dont like the deal that they have offered or not offered than you need to make the decision that best suits you. If paying a leasing fee up front and commiting for two years is not a good deal for you than cable or fios might be the best choice for you. I dont know anything about fios as they most likely wont get to my area in the foreseeable future, but I know our cable company requires a 12 month commitment and then charges you for every thing you have, STB, DVR, remote, etc. Plus the offerings the have as far as programming is not for me. Its really that simple.
     
  14. rjf

    rjf Legend

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    Mar 9, 2007
    i guess i should post this here as well since it's relevant...

    i called to ask about upgrading my R15 to a HR2x and they gave it to me for $99 + s/h + $10 off my bill for 12 months PLUS free showtime for 6months. the first CSR couldn't do better than $199. but i explained that when i first got DTV i got an HR20 and an R15 and was told i could upgrade the R15 for free at any time. apparently there was no note of that on my account and/or that info was inaccurate to begin with. but she transfered me to another dept that "may have other offers." i assume this was the customer retention dept?? i actually spoke to them about this a few months back (again, i believe the customer retention dept) but they weren't willing to do much back then, so i skipped it. but this time they gave me the deal above.

    seems like others might be able to get a similar deal if you ask politely. worth a shot before shelling out $199 without even trying.
     
  15. eibook

    eibook Legend

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    Jan 5, 2007
    Sorry if I came across as crass, I understand that ultimately it is my decision to stay with Directv or jump to another provider.

    I guess I'm just trying to point out that it is getting, at least for me, very expensive to stay with Directv.

    ***Edited for terrible spelling***
     
  16. eibook

    eibook Legend

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    Jan 5, 2007
    Thanks, I have tried that approach in the past, to no avail. Although I should call again since it was before Christmas when I last called.
     
  17. Mr. Furious

    Mr. Furious Legend

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    Feb 9, 2006
    I'm thinking (hoping?) that it might be possible to do better than the $99 deal after the Super Bowl. It seems to me that Christmas and the Super Bowl would be the two primary times when D* would have the least amount of trouble selling HD equipment for full price. That's not based on anything other than speculation, though.
     
  18. seemenewd

    seemenewd Cool Member

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    Dec 18, 2007
    I'm probably a lousy negotiator, but talking to the retention dept (called with a PIN), my upgrade from ten year old stuff to three HD DVR's is $500 (minus $250 of discounts that'll take a year to fully be taken advantage of). Actually they told us that we've been with them since 1994 (year they started). And we take the premier plan (and have "forever"). Sigh....

    Curiously they insisted that they can only do two receivers on a work order and made out two separate ones (which are double booked onto the same install date/time next week).

    But to my point, FiOS was one of my choices, they've been sending advertising like mad my way by mail, newspaper, and even phone calls. But of my four options (D*, E*, FiOS, and Comcast) they were probably third.

    Their HD lineup (at least here) is about 20 channels. SD lineup isn't bad, but HD is pretty thin. Rumor out of CES was for 150, but it's hard to tell what Verizon is up to. Could be other places not here -- who knows? Even locally they've three "sections" (I forget the term).

    I *will* be signing up with FiOS soon for internet service, but not soon for TV service. I might have pick'd 'em if they gave me a hard promise of a HD channel list by a certain date in *my* area -- but they don't say much.
     
  19. rjf

    rjf Legend

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    Mar 9, 2007
    maybe they'll offer you something different now that the price dropped $100. might be worth a call if you're staying with them
     
  20. tiger2005

    tiger2005 Godfather

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    Sep 22, 2006

    Verizon announced in late 2007 they would have around 150 HD channels before the end of 2008. I'm holding off on upgrading any new equipment with DirecTV for awhile so that I don't lock myself into a committment because I want to see what Verizon is going to offer. With DirecTV's continued pricing increases and their so-so DVR offerings, FiOS is going be a serious option for me to consider.

    On another note, I've had FiOS Internet service for 3 years now and its easily the best service I receive from an outside provider. In those 3 years, our connection has gone down ONCE that I know of and it was only down 15 minutes. I think you'll love it! Good luck!
     
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