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DECA install finished: No Internet

Discussion in 'DIRECTV Connected Home' started by mikeny, May 19, 2010.

  1. mikeny

    mikeny Hall Of Fame

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    Just had a SWM/MRV/DECA install. Everything went ok except the DECA at my router continues to blink orange for Clink and the network one is blank. None of my receivers pass the internet connection anymore. I can not download from ON Demand.

    This line had been run to my basement near the router in the past. I thought that it would be very simple since it was there but they couldn't get it to work.

    They finally left and were quite annoyed and exasperated with the whole experience. They blamed it on my router, FIOS and everything else.

    My networked receivers were all internet connected pre install with CAT 5.

    The 18 PI is connected at the router. The line is run to the 8 port splitter connected to a SWMLNB. There are no filters in use.

    I wonder what the problem is. What can I do now?
     
  2. dave29

    dave29 New Member

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    Try a different patch cable at the router.

    Try a different DECA at the router.

    Try a different coax from the networked DECA to the splitter.
     
  3. mikeny

    mikeny Hall Of Fame

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    I just just resnapped in the CAT 5 connection between the DECA and the router and that caused the network light to become faintly orange as well. I also plugged the PI into a surge protector instead of the wall but that had no effect.
     
  4. dwcolvin

    dwcolvin Icon

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    Oct 4, 2007
    I would think there's only a couple of possibilities... the DECA is defective (and there haven't been reports of that), which you can prove/disprove by swapping it with one on a receiver or the coax doesn't really provide a solid connection to where you think it does (is there a receiver nearby that you can try its coax?)
     
  5. mikeny

    mikeny Hall Of Fame

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    I tried another cable. They tried another DECA. What was strange as well is when they connected it to a coax supposedly not connected the splitter, it turned green. When they reconnected the correct one, it turned orange.

    The coax run from the splitter goes from the flat roof, under the deck into the boiler room into the main part of the basement. I never had TV there but the line was run.

    I woould try to split the coax somewhere and use a switch (located at a couple other receiver locations) but they didn't have a splitter.
     
  6. hilmar2k

    hilmar2k Hall Of Fame

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    I assume you power cycled the DECA adapter? How about your router?
     
  7. David Ortiz

    David Ortiz Save the Clock Tower!!

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    Do you have two Power Inserters? There should be one for the SWiM and one for the broadband DECA.
     
  8. mikeny

    mikeny Hall Of Fame

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    There's no receiver by the router itself. I have switches near a couple others as I mentioned. Does Radio Shack sell a splitter I could use?
     
  9. mikeny

    mikeny Hall Of Fame

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    Yeah, the SWIM PI is in the living room and the DECA one is in the basement with router.
     
  10. dave29

    dave29 New Member

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    Did you try another patch cable or coax cable?

    So, it was green with another cable, but not the right cable?

    Maybe try t o put new ends on the coax that is in use :shrug:
     
  11. mikeny

    mikeny Hall Of Fame

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    Many times each. The installers were grabbing my internet cable out of the router at one point. I lost the connection. They were totally overwhelmed.
     
  12. The Merg

    The Merg 1*

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    As suggested, the easiest check is to swap the DECA with one of your other ones to see if the DECA itself is defective.

    - Merg
     
  13. mikeny

    mikeny Hall Of Fame

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    I don't know how to change the ends.
     
  14. mikeny

    mikeny Hall Of Fame

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    They did try two.
     
  15. The Merg

    The Merg 1*

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    Do you have any Band Stop Filters installed? I believe you should with your HR20's. I believe someone did mention an issue with their Internet the location of the Band Stop Filters before (or maybe it was an issue with 771 errors, I can't remember off-hand).

    - Merg
     
  16. dwcolvin

    dwcolvin Icon

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    I don't think RS sells a suitable splitter (certainly not a DECA-certified splitter).

    You could try moving a receiver to where the Broadband DECA is and see if it sees the satellite on the coax (it probably won't).
     
  17. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Do you have multiple coax runs to the receiver locations or just a single coax?

    If multiple, you could simply swap that second coax over to the port on the 8-way and put the DECA near your receiver.

    If a single, you could pull the coax off of one of the receivers and at least test the PI + DECA to make sure it works with your other receivers. That will tell you if it's the coax that is bad or not.

    Additionally, are the open outputs on the 8-way terminated or floating?
     
  18. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Oh, one other test may be to power off the HR20-100 and see if everything else works with it off of the line. Some folks have had issues with the HR20-100 and it's not entirely clear why that is.
     
  19. mikeny

    mikeny Hall Of Fame

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    No the HR20-700 doesn't have one. My HR20-100 was replaced with an HR24.

    Maybe I'll order one from Solid signal or something like that.

    I had multiple runs to 3 DVR spots but I believe only 1 line is connected from each of those spots now. I figured they had 4 lines connected at the splitter plus the one for the router. I don't know what they did with other ports on the splitter. I'll try to look in the daylight.

    Thanks for all the suggestions.
     
  20. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Ah, so not so easy to get to perhaps .. That does complicate it slightly.
     

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