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Deca shell game

Discussion in 'DIRECTV Connected Home' started by dondude32, May 24, 2010.

  1. dondude32

    dondude32 Legend

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    Called directv to enable my whole home dvr unsupported like i've used for months. Got talked into deca upgrade csr told me my sd dvr would be swapped out for hd dvr. Great i thought asked him are you sure? Let me put you on brief hold comes back 2-3 minutes later "yes they will swap sd dvr for hd dvr. Installer comes today no hd dvr r-16 because r-15 will not support swm? I was at work wife had no clue till I got home. Called directv swap was correct I asked why I have new 2 year commitment they tell me since i upgraded to r-16 i have 2 year commitment? My system worked fine before r-16 for r-15 doesn't sound like an upgrade to me?
     
  2. hilmar2k

    hilmar2k Hall Of Fame

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    Mar 18, 2007
    No new commitment for that swap. I was also promised an SD DVR to HD DVR upgrade, and the installer showed up without it. It took me several calls to finally get it taken care of.

    I would suggest a call to DIRECTV to either provide you witrh the upgrade as promised, or remove the incorrect commitment extension.
     
  3. Beerstalker

    Beerstalker Hall Of Fame

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    Feb 9, 2009
    Peoria, IL
    Sorry to say but this is how it works right now. If they replace an R15 with an R16 you will get stuck with a 2 year agreement as it is an "advanced equipment" install (any DVR or HD receiver/DVR is considered "advanced equipment").

    The CSR who talked to you on the phone was wrong, she should have never told you that you would get an HD-DVR. You could call and complain and ask for the HD-DVR you were promised, or at least an HD receiver so it could be used with MRV, but I wouldn't count on it happening.
     
  4. hilmar2k

    hilmar2k Hall Of Fame

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    Mar 18, 2007
    This is inaccurate.
     
  5. dave29

    dave29 DIRECTV A-Team

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    Feb 18, 2007
    The R16 doesn't support DECA........

    Shouldn't they upgrade to a compatible receiver? :shrug:
     
  6. dondude32

    dondude32 Legend

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    Apr 3, 2003
    Called direct they tell me I'm out of luck and 2 year commitment stands. I'm so mad even considered paying termination fee! How can swapping out a incompatible r-15 for an r-16 be an upgrade when r-15 won't work with there new great system.
     
  7. hilmar2k

    hilmar2k Hall Of Fame

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    Mar 18, 2007
    Call back, they're wrong. Swapping an R15 for an R16 during a SWM upgrade does not extend commitment.
     
  8. RobertE

    RobertE DIRECTV A-Team

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    No. Just swapped for a SWiM compatible one.
     
  9. dondude32

    dondude32 Legend

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    Apr 3, 2003
    I used an old email address i been holding onto ellen.filipiak maybe she can help me out?
     
  10. hilmar2k

    hilmar2k Hall Of Fame

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    Mar 18, 2007
    If you've exhaused the CSR route, then yes.
     
  11. veryoldschool

    veryoldschool Lifetime Achiever DBSTalk Club

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    Sorry, but yes it does.
    DECA upgrade doesn't have a commitment, but any receiver swap triggers it. Swapping D11 for D12 is a one year, While HD is 2-years.
     
  12. hilmar2k

    hilmar2k Hall Of Fame

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    Mar 18, 2007
    That is completely contrary to both what I was told, and what I experienced when I was upgraded to SWM. R15 to R16 is not an upgrade.
     
  13. veryoldschool

    veryoldschool Lifetime Achiever DBSTalk Club

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    Dec 9, 2006
    This came straight from marketing. If you didn't get "tagged" good for you.
    BTW: this wasn't called an "upgrade" but a swap for SWiM compatibility.
     
  14. dondude32

    dondude32 Legend

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    Apr 3, 2003
    Update. Email worked hd-dvr on it's way! Woohoo! Get to keep sd-dvr also 4 year old gonna love it Lol.:grin:
     
  15. xmetalx

    xmetalx Godfather

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    Jun 3, 2009
    Great to hear :)

    Also, just to clarify the above posts..

    Whole Home DVR Upgrades:
    -A new 2 year service agreement applies for any advanced receiver swaps.
    -A new 12 month service agreement applies for any standard receiver swaps.
     
  16. dondude32

    dondude32 Legend

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    Apr 3, 2003
    Could you please elaborate what an advanced receiver is? R-16 advanced? Was told 24 month commitment for that swap?
     
  17. xmetalx

    xmetalx Godfather

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    R-x, H-x, HR-x are advanced models

    D-X are standard models.

    By swap, they mean swapping out equipment with SWM-compatible receivers (not DECA/MRV)

    By upgrade, they mean upgrading equipment to DECA compatible.
     
  18. dondude32

    dondude32 Legend

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    Apr 3, 2003
    Seems odd that going from r-15 with no swm support that will not work to comparable r-16 would justify 24 month commitment. Just my opinion.
     
  19. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    Clarification... by upgrade, they mean moving from standard recevier to a DVR or from a SD recever to a HD receiver.

    - Merg
     
  20. dondude32

    dondude32 Legend

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    Apr 3, 2003
    Well I had csr supervisor go rebel on me saying this was an upgrade! Since my wife who was home at time had no idea it was sd dvr i was committed for 24 months for sd swap upgrade whatever semantics call it. Thank goodness my gmail account keeps all my emails as I was able to find address from four years ago when I first had problems with hr20-700 install. I gave them a heads up that multiple people had been promised hd-dvr upgrade for sd-dvr.
     

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