1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Deceptive marketing or not ???

Discussion in 'DIRECTV General Discussion' started by Bobman, Sep 6, 2006.

Thread Status:
Not open for further replies.
  1. Sep 6, 2006 #1 of 10
    Bobman

    Bobman Hall Of Fame

    1,528
    0
    Jan 3, 2006
    A friend of mine got one of the free R-15's thru the DVR4u promotion I mentioned in another forum here. He decided after only two weeks he didnt like it and wanted to return it before the 30 days trial period was up so he was not stuck with an extra 2 year commitment for something he didnt want to keep.

    He called DirecTV to return it and they said no problem, they would FedX a return kit but he was still committed for 2 more years.

    They told him even though you have 30 days to decide if you like the new receiver, once its installed, you have the additional 2 year commitment even if you return it the next day.

    I called myself last night twice and talked to 2 CSR's and two supervisors as I wanted to see what was going on as I recommended he get the R-15 for free and was told the same thing.

    They all told me that you have 30 days to decide if you like any new receiver and to return it BUT the commitment stays once it is installed. This doesn't make any sense as these are leased receivers and you can return them at any time anyways.
     
  2. Sep 6, 2006 #2 of 10
    cabanaboy1977

    cabanaboy1977 Hall Of Fame

    2,473
    0
    Nov 16, 2005
    What the hell is the point of returning it if it doesn't take the 2 year commitment off? I'd have your friend call D*'s pres. office 888-237-8327 and see if they can help him.
     
  3. Sep 6, 2006 #3 of 10
    Wolffpack

    Wolffpack Banned User

    4,642
    0
    Jul 29, 2003
    Sounds like BS to me.
     
  4. Sep 6, 2006 #4 of 10
    harsh

    harsh Beware the Attack Basset

    21,192
    183
    Jun 14, 2003
    Salem, OR
    If they advertise "no risk trial", then they are outside the bounds. As I recall, this is simply a "money back" trial.

    The part that scares me is what kind of offers will these customers get in the future after having turned this one down. At some point shortly after the commitment expires, they will be forced to go non-TiVo and/or change providers.
     
  5. Sep 6, 2006 #5 of 10
    Bobman

    Bobman Hall Of Fame

    1,528
    0
    Jan 3, 2006
    I myself, after 10++ years with DirecTV, am so through with them since they went to leasing with the upfront charges.

    I am just waiting for Verizon FIOS DSL with cable to be in my area OR Comcast to add the TiVo software to the Moto 6412 (which has been said to be coming for about a year now but never does.)

    I could care less about any commitments. I will just put the account in hold multiple times instead of canceling. I know someone that did this for over two years a while back. I dont know if their policy has changed over the years.
     
  6. Sep 8, 2006 #6 of 10
    harsh

    harsh Beware the Attack Basset

    21,192
    183
    Jun 14, 2003
    Salem, OR
    FIOS isn't DSL (and that's a very good thing). It most closely resembles modern cable television except for the last hundred feet or so. Where cable uses the relatively inexpensive and durable RG6 coax, FIOS goes into the house with fiber. Lest anyone get too excited, distribution once inside the house is often done with RG6.
     
  7. Sep 8, 2006 #7 of 10
    ad301

    ad301 Godfather

    315
    0
    Mar 30, 2004
    I found this to be true yesterday. I spoke to at least 5 different CSRs, including 4 in the retention department, and they all confirmed the same thing. The 2 year commitment is final once you activate the box.

    I am returning the hr20 which I bought yesterday, unopened, to BB.
     
  8. Sep 8, 2006 #8 of 10
    heatheriac

    heatheriac New Member

    4
    0
    Sep 8, 2006
    Has anyone ever seen this 30 day trial thing in writing? I'm thinking about the HR20 myself (unlike it seems everyone else here, I never had a problem with the R15) but I don't want to drop the couple of notes on it only to find out that I hate it ... I always thought there were no refunds at all after the box is activated.
     
  9. Sep 9, 2006 #9 of 10
    Bobman

    Bobman Hall Of Fame

    1,528
    0
    Jan 3, 2006
    Not sure about the money but I would call DirecTV, a couple times, to verify things first. Seems to me some CSR's tell people one thing and others something different.

    DirecTV is using all the tricks it can to get these extra commitments in place. Maybe not illegal but certainly not customer friendly.
     
  10. pappys

    pappys Godfather

    392
    0
    Jul 26, 2006
    That the best comment I have heard on here. We all get the run around....:lol:
     
Thread Status:
Not open for further replies.

Share This Page