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Deleting HR34 recordings from C31?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by swaits, Oct 15, 2012.

  1. ElectricPickle

    ElectricPickle Cool Member

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    Aug 18, 2006
    Almost all of the communication/media corporations give their best service to their majority customers - those 75 to 90 percent that are easily accessible and will not have issues with the product. For example, if you live in a rural, low population area like I do, it's not profitable for them to build the infrastructure for cable TV, DSL or 4G cell phone service. Those things are not available to us. This bug with the HR34 apparently is a low priority because it affects a low number of customers. Ultimately, if the suits in the Ivory Tower of the company don't address the problem then your only recourse is to cut back on the amount of product you buy, or eliminate it completely. Sadly, you & I don't affect their bottom line so the pleasure is in the fact that you can do without them.
     
  2. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    So, you still can't get Whole Home turned on for your account?

    - Merg
     
  3. lparsons21

    lparsons21 Hall Of Fame

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    Mar 4, 2006
    Herrin, IL
    I've been reading a few threads about this issue here and other places, and for the life of me I cannot figure out why this problem would still exist. No change in software for anything is required, just turning on MRV at the D* headend and all works fine. If anything that simple has not been done, then it is pure laziness on someone's part.

    For new customers paying the $20/month 'advanced receiver fee' you are already paying for something they are not giving you, the MRV part of that fee.
     
  4. tonyc

    tonyc Legend

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    Jun 12, 2006
    Anaheim,CA



    When you upgraded did they give you a good deal, im going to upgrade soon.
     
  5. swaits

    swaits Cool Member

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    Oct 15, 2012
    Still broken. Super lame.

    Also, remote (ios or web) recording stops working every now and then. Solution? Go to main DVR, enable and then disable Genie crap. Super duper lame.
     
  6. ElectricPickle

    ElectricPickle Cool Member

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    Aug 18, 2006
    Still not able to delete from the C31. Also the C31 goes out once per week, just a blank screen. The solution? Restart the HR34. I'm going to call DirecTV tomorrow and play CSR roulette again.
     
  7. swaits

    swaits Cool Member

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    Oct 15, 2012
    Good luck!
     
  8. swaits

    swaits Cool Member

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    Oct 15, 2012
    STILL NOT FIXED! Ridiculous.
     
  9. ElectricPickle

    ElectricPickle Cool Member

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    Aug 18, 2006
    No one at DirecTV can solve this problem. As a longtime DirecTV customer I have to say that I've never been so disappointed in them. Happy New Year DirecTV. I'll be attending your next quarterly conference call. :mad:
     
  10. swaits

    swaits Cool Member

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    Oct 15, 2012
    Nearly two months now and nothing. It's downright sickening. I'm seriously frustrated.
     
  11. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    You never really answered before... Is Whole Home active on your account?

    - Merg
     
  12. swaits

    swaits Cool Member

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    Oct 15, 2012
    Well, I have actually explained it before, but no harm in repeating it.

    The CSRs are apparently NOT ABLE to activate WH on my account unless they add a bogus DVR to it, which I did not allow.

    Said again, another way, with only the HR34 and C31 on my account, they literally cannot enable WH on my account.

    Without WH activated, I am able to view programs via the C31, but I cannot delete them.

    To say this is absurd and ridiculous is of course a huge understatement. :nono2:
     
  13. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    Okay. I thought I looked back through the thread, but must have missed that. I still find it odd that they cannot enable Whole Home on your account. I'm pretty sure there are other people here who have only a HR34 and C31's and don't have this issue.

    On your account, do you have the rolled into one "Advanced Receiver Fee" or do you pay for DVR and HD as separate line items?

    Have you tried contacting Ellen Filipiak, VP of Customer Service, for help? Her e-mail address is ellen.filipiak@directv.com. Her office is very good in following-up on issues and getting them resolved.

    - Merg
     
  14. swaits

    swaits Cool Member

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    Oct 15, 2012
    I have not but I certainly will now. Cheers Merg!
     
  15. spl147

    spl147 New Member

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    Dec 1, 2011
    This has finally been fixed!!! I can now delete from my c31
     
  16. tyrant666

    tyrant666 New Member

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    Nov 26, 2006
    How did you get this resolved?
     
  17. texasbrit

    texasbrit Well-Known Member

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    Aug 9, 2006
    The latest software release solves this problem...
     

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