Almost all of the communication/media corporations give their best service to their majority customers - those 75 to 90 percent that are easily accessible and will not have issues with the product. For example, if you live in a rural, low population area like I do, it's not profitable for them to build the infrastructure for cable TV, DSL or 4G cell phone service. Those things are not available to us. This bug with the HR34 apparently is a low priority because it affects a low number of customers. Ultimately, if the suits in the Ivory Tower of the company don't address the problem then your only recourse is to cut back on the amount of product you buy, or eliminate it completely. Sadly, you & I don't affect their bottom line so the pleasure is in the fact that you can do without them.