Came home today and the HR20 had the blue ring spinning and tried various methods i.e. unplug, red button, selected reboot from the screen with the diagnostic code. I have powered it down for now. The tech support person initially acted as if the code didn't exist but hen after the various tests said the code said to send a replacement. Had this HR20 since October 2006. It treated me well but now it is the beginning of new shows for the season and stuff was lost.